Global Business Awards 2020

Jul20538 For smaller businesses, it is important to be able to stand proudly by your product and services. Radbury Double Glazing Ltd offer a service that stands on the merit of their expertise and honesty. Their ethos, that anybody can afford the highest quality service, has earned them numerous awards and many happy customers. Double Glazing Business of the Year 2020 and Customer Care Excellence Award 2020 - Ayrshire & Central Belt Radbury Double Glazing Ltd were established in 2010. They are specialists in bespoke window and door products and have received both the Double Glazing Business of the Year 2020 - Ayrshire & Central Belt and the Customer Care Excellence Award 2020 - Ayrshire & Central Belt. They are seasoned professionals who provide an excellent and commendable service to homeowners, tradesmen, local builders and local authorities alike. Radbury hold tightly to a dedication to excellence that is at the core of each and every job they take on. Over time, this dedication to doing a great job has led to a loyal customer base who trust Radbury’s expertise. As a company, they take no sales commission, and avoid all hard-sell tactics, instead building a what-you-see-is-what-you-get rapport with their customers. And what their customers get is an exemplary service. No matter what job they are commissioned for, Radbury’s ethos is that anyone can afford the highest quality. Working from the customer backwards, they give the best customer experience and the best finished product possible, adapting to customer needs. They fully understand their limitations and make sure to work inside of them, so that the finished product is absolutely perfect. Across the team of specialists, there is over a hundred years of experience in top-quality door and window fittings. From point of enquiry to after-sales care, they strive to be the very best. For a relatively small company, Radbury’s have gathered a good deal of commendations. They are a Which Trusted Trader, a South Ayrshire Council Trusted Trader, a member of Ayrshire Chamber of Commerce, PQS Health and Safety Approved and a member of Constructionline. As well as giving their customers a high level of care, employees are also well looked after. Radbury’s is a living wage employer with an extremely low employee turnover. The management is very hands-on, ensuring that any and all problems can be dealt with, any training needs are identified and carried out. As with a lot of businesses around the globe, COVID-19 has posed a real challenge to Radbury. However, they have a strong operational strategy designed to create value at every level. Through these trying times, the focus has been put on supporting employees, and ensuring they are well looked after and comfortable throughout the crisis. Of course, it’s down to the incredible team they have that they are able to offer customers such high-quality products as low prices. Of late, despite all the obvious negatives that the virus has brought, Radbury have at least managed to find a silver lining and give back to their team. Recently, the team have been working through a framework agreement with the local authority, although this will be coming to an end within a year. Alongside that, they have a very full order book. This year has undoubtedly thrown up many challenges, and although it is expected that a plateau is on the horizon, they have succeeded in the face of all obstacles so far this year and have come out all the stronger for it. Contact: Lesley Leggat Website: www.radburydoubleglazing.co.uk: The management is very hands-on, ensuring that any and all problems can be dealt with, any training needs are identified and carried out.