Corporate Vision Issue 5

Have Questions? Call +1.877.228.2622 ext. 102 or visit invitechange.com invCHange inviteCHange explore our Organizational Solutions at invitechange.com Building great teams, Cultures for innovation, and WorkplaCes that thrive Your only true competitive advantage is your people. We partner with our customers to strengthen institutional capacity through team and leadership development, professional coaching, and culture consulting. We tailor our suite of proven solutions to the needs of each customer, making each solution unique and essential. Download our FREE digital whitepaper: “Incivility in the Workplace” Go to: invitechange.com/incivility Workplace IncIvIlIty IsHurtIng everyoneandWHattodoabout It ExecutiveSummary Research shows Incivilityhasbecomea toppainpoint in theworkplace. It iscostingorganizations in termsofproductivity,employeeengagement,andcustomerexperience.The impacton thebottom line isvery significant.Thegoodnews is, thereare solutions to restorecivilityand to fosteraproductive andengagingclimatewhich in turnattracts thecustomersand thebiggercommunityasawhole. Incivilitydefinition: Low-intensitydeviantbehaviorwithambiguous intent toharm the target i Examplesofuncivilbehavior inorganizationsoperating in themoderneconomiesare: Poordigitalcommunicationetiquette– Using rudewords,hidingbehindemailwhen talking ismoreappropriate,answering thephoneorcheckingemailduringaconversation. Fosteringnegativity– Gossiping,spreadingrumors,poorlymanagingone’sdisappointment/anger Underminingothers– Disrespectfulgesture, insensitivity,deprecatinghumor towards others includingbutnot limited towomen,minoritiesandemployeescoming fromdiverse backgrounds. Discourageor interruptothers sharingadifferentordiverseopinion Research in thisareaoffers these followingconclusionsand suggestions thataredescribed indetail in thebalanceof thispaper. ■ Cost ii o In2016,62%people in theworkplaceexperienced incivility.>60%of thoseaffectedhad lowerproductivitydue toemotional stress.