Ensuring Cybersecurity with METCloud

Exterior of the Bullring shopping centre in Birmingham UK

METCloud, launched in 2017 and Head Quartered in Birmingham, has seen it achieve no small amount of recognition for delivering the highest levels of innovation and excellence within the ever-evolving world of cloud and cybersecurity technology. Such is the excellence that METCloud has delivered over the years, that it has been named the Most Innovative Cloud Security Solutions Provider 2021 – UK in this issue of Corporate Vision. Join us now as we take a closer look at what the firm has to offer, and why its excellence has been so consistent.

As an award-winning IT managed service provider and deliverer of innovative excellence, METCloud has slowly but surely carved out a reputation for itself as being one of the best in the business for its cyber secure hybrid cloud platform. In order to ensure that the firm continues to reach the lofty heights that it has become accustomed to, METCloud has been built from the ground up using the highest levels of cyber security technologies that are currently available in the market today. METCloud is all about tailoring its own innovative services in order to ensure that they are specifically aligned with a client’s or organisation’s unique requirements. By tailoring the services provided, the firm can ensure that what it offers is all that a client will ever need from a cloud platform. They no longer have to use multiple sources or companies to work alongside; clients and organisations can simply get everything they need from METCloud when it comes to having a cloud platform.

Since the firm was founded over twenty-two years ago, METCloud has operated with a single vision. That vision has remained the same throughout the company’s lifetime, and is focused on developing to become a globally-recognised brand that is synonymous with robust cyber security technologies and services alike. METCloud remains as committed as ever to delivering the most advanced technical support to its every client, and works closely alongside them in striving to integrate the best technology solution for them in a seamless and effortless manner. It can perhaps be summed up best by saying that METCloud is shaping the future of the new digital economy and new value creation.

METCloud is more than just a multi-award-winning cloud and cybersecurity platform, though that in itself would be an outstanding status to have. Instead, METCloud has not settled for what is, and is constantly striving to do better, deliver more, and create greater results for clients. Through its various partnerships, the firm is also helping organisations accelerate the adoption of new and next-generation technologies, such as artificial intelligence, machine learning, blockchain, and data analytics. New technologies such as these in turn support the organisations with their goals of exponential growth and greater positive impact on the environments, sustainability, and society. METCloud is at the heart of that adoption, and is facilitating technological growth like never before.

Not only is the work of METCloud important in helping to facilitate and perpetuate technological growth, but it is also vital from a cybersecurity standpoint. 2020 saw a great many businesses shift their processes and procedures online due to the ongoing effects of the COVID-19 pandemic. As a direct result of that, businesses have also become a great deal more vulnerable to cyberattacks. According to the latest statistics on METCloud’s website, upwards of 32 percent of UK businesses identified a cyber breach in the last twelve months, and 28 percent labelled cybercrime as the most disruptive type of fraud. 2020 was a year that tested the strength of the cybersecurity industry like never before, and the future is set to test those limits further. METCloud is prepared for what may come, and is prepared to offer its clients a way of enhancing cloud security.

What METCloud does better than its competitors is focus on the creation of a cybersecure cloud platform that has been built specifically with SMEs in mind. Understanding that every business is unique and that their needs are just as unique is one thing, but building a cloud platform from the ground up that is focused on addressing the needs of one specific group of companies and enterprises is another thing entirely. METCloud ensures that every single one of its services is aimed at addressing a specific need within the SME community of Birmingham, the United Kingdom, and further afield.

The array of services provided on and through the METCloud platform is extensive, and includes a wide variety of different services. For instance, the firm offers enterprise class compute and storage, identity access management, next-generation firewalls, endpoint protection, cyber awareness training, ISMS, email security, SOC-as-a-service, backup, and DR-as-a-service, and that just begins to scratch the surface of what the platform is truly capable of. Innovation and excellence do not come easy, but the work of METCloud in creating its own innovation and excellence is nothing short of exceptional.

Very little of METCloud’s current success would have been possible without the hard work and dedication of its CEO, Mr Ian Vickers. The last few years have been a period of exponential growth for METCloud, and Mr Vickers has had a lot to do with that. In 2017, Mr Vickers launched METCloud as a brand, and the organisation has since gone on to be recognised as one of the most secure cybersecurity platforms not only in the United Kingdom, but in the wider world. As a result of this international recognition, METCloud has also won dozens of internationally-recognised awards for innovation.

Through the leadership provided by Mr Vickers, METCloud has developed to become a multi-million pound organisation that is leading the way in cybersecurity innovation. With further international expansion in 2022, this year may be one of consolidation and planning. Looking both forwards and backwards however, METCloud can be incredibly proud of what it has achieved over the course of twenty-three years in business. Furthermore, with Mr Vickers at the helm, that success is surely set to keep coming for everyone, both those working at METCloud and the clients that it partners with on a daily basis.

For more information about METCloud, contact Ian Vickers via www.metcloud.com

Pre-empting Trends and Developing Solutions

6 people working in customer service, on the phone with clients while at their computers

VeriCall Ltd are a fairly young company who have burst onto the scene in recent years and made huge strides by being proactive and pre-emptive in a largely reactive industry. Discover more about how the firm has been named Best in Customer Centre Solutions, 2021 in this issue of Corporate Vision Magazine.

VeriCall are a double-award winning company who offer their clients unrivalled call centre services. The Scottish company, led by CEO Adam Taylor, himself an award-winning leader, operate at the cutting edge of technology and are putting in the resources to make sure that they stay there. VeriCall offer their clients a comprehensive range of solutions, from fully PCI DSS compliant payments to AI solutions to omnichannel products. With a range of services especially tailored for Small and Medium Enterprises and even micro-businesses, VeriCall have the solution.

In fact, they have provided solutions for all types of companies – government, utilities, directory enquiries and charities, to name a few. The only thing that all their clients have in common is a desire to deliver the best service to their customers that they can, and VeriCall step in to facilitate that. The products that VeriCall offer enable businesses to put together the customer service solution that best fits their target demographic. They can support their customers in real time across their channel of choice by making use of VeriCall’s bespoke service delivery model. Together, the teams design, in partnership, the delivery model that will best support their customers while maximising value.

Adam Taylor, CEO of VeriCall and named one of the 30 best leaders to watch by The Silicon Review, said “I believe that customer service is the critical differentiating factor between businesses looking to gain customers and those looking to retain customers. Over the last decade, there has been an explosion of choice as businesses have learned how to exploit the opportunities presented by direct, online retail and service provision.”

It is thanks to this increase in choice, Adam believes, that consumers have become more empowered than ever to move and choose suppliers who meet their needs and expectations. It means that in order to thrive, companies have to be prepared to engage with their customers wherever their customers choose. However, companies are often reactive to change, following their customers from platform to platform, and losing valuable engagement during that lag. “VeriCall believe in supporting our clients with foresight and innovation,” Adam said. “We aim to be first to market with new solutions which pre-empt those changes in customer behaviour”.

“We consistently see new businesses with exciting innovations rapidly capturing market share and building customer loyalty. By analysing customer behaviours and assessing future trends, we ensure our clients are supported with innovative solutions which ensure they remain at the forefront of customer engagement. We catch early adopters of trends and help to shift them from simple customers to brand ambassadors who spend more, stay longer, and attract new customers.”

This high-tech, shifting world of e-commerce has been difficult for some company giants to adapt to. Companies who have largely done business the same way for decades are often left behind in their inability to change. VeriCall hit the ground running when it was founded in 2017, built with the ethos of adaptability and development from the very start. Adam said “We are not encumbered by legacy infrastructure and have processes enabling us to be more agile and responsive than our peers”.

“Having personally come from the client side of the outsourced relationship, we have a unique perspective from the top of the organisation as to the challenges and obstacles of an outsourced relationship, enabling us to place ourselves in the mind of the client to develop our processes to work for our clients and their customers.”

VeriCall’s impact and successes have not gone unnoticed. They have been recognised with two GOLD awards as the ‘Best Contact Center (Outsourced)’ and ‘Best in Customer Service’ at Contact Center World’s 2020 ceremony. The work that VeriCall put into remaining at the top of their game, developing solutions to problems their clients haven’t even encountered yet, makes them clear, standout winners in the industry. Their agile nature means that they missed no contacts, and the pandemic had no impact on their operations as they swiftly moved to a WFH model. It has put them in good standing for the first quarter of 2021, and they are set to see continued growth and success throughout the year.

For business enquires, contact Adam Taylor at  VeriCall Ltd via www.vericallsolutions.com

Connecting with Customers

Business person sending and receiving messages through online messaging

Conversocial consists of a team of industry veterans utilising their skills and advanced software and intelligent automation to simplify how the world communicates. Harry Rollason, the firm’s Marketing Director, tells us more about what sets the firm apart from others, and how a strong emphasis on employee wellbeing is the key to success.

Social media is not just about catching up with our friends and family, over recent years many businesses and organisations have utilised the latest technology and taken to social media platforms to engage with clients, customers and consumers.

The innovatively named Conversocial is a conversational customer experience platform that allows natural, engaging brand-to-consumer conversations to flow seamlessly on messaging channels (WhatsApp, Instagram, Facebook, Twitter DM, and more) throughout the entire consumer lifecycle.

Conversocial expertly blends the scaling ability of bots with the finesse of humans in a single platform, offering a superior experience for customers and agents alike. The result: frictionless customer experiences throughout the customer lifecycle that increase the productivity of the brand while driving increased loyalty and incremental revenue, all at scale.

Marketing Director, Harry Rollason, tells us more about the firm and the rationale behind its inception.

“We were founded on the promise of simplifying brand and consumer interaction — allowing brands to connect with their customers where they are in a simple and straightforward way,” he begins.

“We’ve always drawn inspiration from the ways we interact as humans — the ways we connect with our friends and family (and today even with our home devices), and have worked to bring a similar level of simplicity to the way brands and consumers interact.”

Over the years, Conversocial became one of the first engagement platforms to expand support over messaging channels like WhatsApp and Apple Business Chat. On top of these new channels, the firm has now added AI and automation to allow its brands to be more predictive and productive when engaging with their consumers.

“We realise that we are leading our brands through a digital transformation journey and, as such, we embody the values that allow supporting this massive transformation: we are team players, we are gritty, we are curious, we solve problems and are we understand that in a fast-moving environment, it is crucial to be passionate about helping our customers and supporting one another.”

While it mostly serves enterprise brands, Harry tells us that Conversocial is largely vertical agnostic which means it can serve any brand with its offering. Most of its customers come from the retail, travel and hospitality industries, but it also services large telcos, financial institutions and health care providers, approaching new clients through a combination of outbound and inbound marketing activities.

Harry continues to expand on what it is that has made Conversocial so successful, and what it is that makes it stand head and shoulders above the rest when it comes to social media engagement. He believes there are three key elements to its success: the team, the product and the processes that have been built around it.

The first and most important thing that makes Conversocial successful in Harry’s eyes are the people – it is the team who make the company what it is as they are people who want to make a difference, and who are committed to their customers and colleagues. Those who will always go the extra mile and will start by lending a helping hand to solve a challenge, and those who would have fun doing so.

“Being curious, biased towards action, and supporting one another are at the core of who we are,” he enthuses. “These values are what we built Conversocial around, ones that we are proud to represent. We work hard while having each other’s backs and have fun doing so.

“We are a safe place for our employees — a place where it’s ok to try new things and to break things while trying. We focus on unlocking the potential of each and every one of us — growing as individuals, as a team, and as a company.”

Secondly, is the unique technology that is utilised. Conversocial supports the most robust number of messaging channels and expertly blends the scaling ability of bots with the finesse of humans into a single platform, offering a superior experience to customers and agents alike.

Lastly, it is the processes used which Harry explains also helps to differentiate the firm from its competition.

“We know that the channels and experiences we are promoting to our brands are innovative, so we realize they require a certain level of commitment to make them successful. We’ve built a practice around our tools and technology to allow brands to leverage existing customer intents and interactions — from getting them started to continuously improve them as they go.”

Conversocial has almost 10 years of proven experience in transforming platforms, processes, and people, that have helped hundreds of companies navigate the necessary complexities of delivering exemplary customer experiences over messaging channels. What’s more, its dedicated team of Customer Success Managers, Platform Engineers, and Professional Service Leaders are with clients every step of the way on their journey to success.

The internal culture at Conversocial echoes Harry’s earlier comments about the firm placing high value on its members of staff. By fostering a friendly environment through collaboration and business transparency around performance and decision making, Conversocial is keen to encourage a healthy work-life balance, with great emphasis placed on working hard, but having fun at the same time.

“We believe in giving people control — making them feel safe to voice their ideas and opinions — and shaping a culture where great ideas can manifest anywhere, anytime. We push ourselves to make sure everyone is heard, at all levels. We strive to ask the right questions to help everyone think freely, break rules, and evangelize their ideas internally. As a result, our innovation comes from our people.”

The staff base at the company has worked hard to create this meaningful culture that, in turn, contributes to its success. Therefore, it is important that the right people are chosen when recruitment comes into play, especially those who may be filling senior positions.

“We aim to be highly conscientious of the impact new people will have on culture, and include culture fit in all of our interviews,” explains Harry. “The second most important element is ensuring that everyone has clarity on their role and responsibilities, and what needs to be done in order to be successful. We work hard to have clear, measurable goals and to ensure that any confusion over responsibility is cleared up quickly and decisively.”

There is no doubt that the Covid-19 pandemic has brought with it its raft of challenges and obstacles, and Conversocial was far from immune to these, having teams in both EMEA and the US.

However, having the ability to rapidly adapt meant that remote working helped the team to feel connected, despite the distance that separated them all.

“Supporting people at home so they can design a space that fosters their focus and creativity is something we think a lot about too.”

In the aftermath of the Coronavirus outbreak, with the shift to digital, consumers have been reduced to a series of clicks and data points, resulting in brands losing touch with their consumers and what Harry and the company feel they’re faced with is a disruptive opportunity to build real 1:1 consumer/brand relationships by tapping into the unique nature of messaging channels to enable frictionless customer experiences, powered by humans and automated chatbots, working seamlessly together.

However, the areas Conversocial is focused on (messaging, deep learning and automation) are some of the most exciting and fast-developing technology spaces.

“Next year, Conversocial will keep its innovative edge by continuing to work closely with the leading consumer-facing messaging platforms like Apple Google and Facebook, driving and influencing these platforms by co-developing innovative solutions to better serve enterprises. Some of the emerging platforms we currently support are Facebook Messenger, WhatsApp, Apple Business Chat, Google’s Business Messages, Instagram Messaging, and more.”

For business enquiries contact Harry Rollason at Conversocial

Teaching Tech with TEKenable

Woman using an electronic tablet

Technology is now moving at such a pace that it can be hard to keep up with, especially within a business context. Keeping on top of the many new technologies and tools that are being developed can be a full-time job in and of itself, never mind sorting through them to find the ones that are applicable to your business. Last year, TEKenable became the winners of the title of 2020’s Leading Low-Code Software Development Specialists – Ireland, providing secure custom software to enterprise customers enabling cost savings, operational efficiencies and more. Find out about the firm’s story as we take a closer look.

Having established itself in the business of customer software and business applications, TEKenable has become a firm of experts in delivering custom line of business applications using Low Code platforms. Since its foundation as a business, TEKenable has sought to provide secure custom software to enterprise clients, thereby enabling them to achieve cost-effectiveness, operational efficiency, and enhanced customer experiences. Armed with almost two decades of experience delivering bespoke software and high code solutions has meant that TEKenable has been at the top of its game for many years. However, recently, the firm has decided to change its strategy and instead offer something different to customers. Today, the firm is proud to provide faster project delivery, with more functionality per Euro, at a lower risk, requiring less effort by the firm and the client, using Low Code platforms and bespoke extensions.

Underpinning everything that the firm does is the key value of integrity and doing the right thing for the customer, even if that means it comes as a cost to TEKenable. Integrity has been the bedrock on which the firm has been built over many years, and doing the right thing may have been a short-term cost, but has always been a long-term benefit for all involved parties. The value of integrity is not the only thing to stand the firm apart from its competition. TEKenable has two key differentiators. Firstly, the firm adopts a “business first” approach, where it tackles the business problem or opportunity as business people, understanding the customer’s company and market context, constraints, and dynamics. Then, and only then, the firm applies its change management capability and its extensive technology toolkit to deliver a solution like no other.

The second differentiator is that TEKenable delivers its services using Low Code platforms such as Dynamics 365 and Power Platform. TEKenable is not limited by the capabilities of the platforms. Instead, once it reaches the platform’s edge, it simply continues on using its heritage of bespoke software to extend the platform’s capabilities for those specific requirements that cannot be satisfied otherwise. These differentiators empower TEKenable to bring the full range of Microsoft technologies and best-of-breed Low Code platforms. It is Gold Certified for Azure Cloud and Application Development, and very experienced in legacy systems integration.

Clients of all sizes and sectors can take advantage of the work carried out by TEKenable, though the firm primarily serves mid to large enterprises that often have an international dimension. These enterprises are often, though not exclusively, part of sectors including financial, healthcare, agriculture, food, and public. Due to the fact that the firm has been in business for such a long time, and has consistently delivered excellence throughout its duration, most of the business that TEKenable receives is by referral and recommendation. The firm also has a significant degree of inbound sales opportunities from LinkedIn and the TEKenable website, as well as recommendations from Microsoft channels.

TEKenable’s company culture is just as important to its success as anything that it offers as a business service. The firm is often described as having a family feeling, and is a place where the staff genuinely care about one another. Leadership and staff alike will regularly go out of their own way as individuals and as a company to help them in times of need. Whilst there is structure, hierarchy, and reporting lines, there is no hiding away from one another in closed offices that are out of sight. Rather, there is openness, communication, and welcome conversations that include staff from every area of TEKenable. The firm recognises that people have both strengths and weaknesses, with some of the staff realising how good this firm based on previous experiences.

At TEKenable, the firm hires people with strengths, and encourages them to use those strengths rather than expect superhumans that are great at every single thing they do. Recruiting into this team and this culture is important, for both the company and the potential employee as well. TEKenable uses two recruitment agencies; one for technical staff and a separate one for managerial and executive staff. The firm encourages its staff to meet people in networking and meet-up events, and to identify good people from these various events. Sometimes, although rarely in the company’s history, it will advertise online, though the quality of applications and responses is usually quite poor when compared with the tried and trusted method of agencies.

For many firms, the last year has presented a great many challenges. That has been no different for TEKenable, though there have also been others along the way that have served to strengthen the firm’s resolve. About four years ago, the firm took advice from an M&A expert in relation to an approach to acquire TEKenable. The firm was not interested in being acquired at the time, but the approach did raise some interesting questions. Inevitably, it resulted in the firm making some radical change to the business that has since totally transformed its delivery capability and financial performance. Demand for bespoke software delivered through writing thousands, or even millions, of lines of software has been declining. SaaS-based products have provided off-the-shelf options for many of the systems that might previously have been written from scratch, and Low Code platforms have really matured to become serious competition.

Looking ahead to the future, challenges are far from the minds of those at TEKenable. Instead, the firm is focused on the opportunities that 2021 will bring, and where the firm can go from here. It has just recently acquired Greenfinch Technologies, and so 2021 will see a big focus on the integration of Greenfinch and TEKenable, expanding on software as a medical device development, and bringing some Low Code products to the market. From a growth standpoint, the firm will look to continue growing its capabilities in the Low Code platform space, whilst also keeping an eye out for the next acquisition. For now, it is all about the success that has been achieved thus far, and ensuring that the firm continues to grow organically and exceptionally, achieving more success in the years to come.

TEKenable Ltd can be found at https://www.tekenable.ie/

Success in Security & Risk Management

Two businessmen in suits signing documents

For business owners protecting their company and minimising risk is always a hugely important task, but as workforces shift to the world of remote working it’s become increasingly clear that companies cannot afford to become complacent when it comes to managing their security and mitigating risk. Enter Cornerstone, an industry leading and innovative security consultancy firm and this year’s recipient of Best Security & Risk Management Consulting Firm 2020 – UK in Corporate Vision’s Corporate Excellence Awards. We take a look at the firm and speak to Director, Narinder Dio, to find out more.

CornerStone was founded back in 2007 to provide independent security consultancy services to the global corporate security market. The company helps organisations to protect their people, premises, intellectual property, and profits by identifying security threats and reducing risks that today’s businesses face.

Since their inception, CornerStone’s mission is to deliver unrivalled levels of client support through their expertise, unique delivery process, commit to excellence and workings towards a safer world. As an award-winning consultancy, CornerStone has worked with some of the world’s largest and most successful companies to deliver unbiased advice and support across their range of physical and cyber security consultancy services. In the last two years Cornerstone has worked on projects spanning 25 countries and across various sectors, including datacentres, banking, and new media technology, just to name a few.

Unlike other security consultancies whose advice is often not in the best interests of the client and more influenced by the ties of manufacturers, suppliers and installers, CornerStone is independent, and their services are wholly for the benefit of their clients. CornerStone’s independence is invaluable when it comes to delivering a financially successful project and by separating the design, risk and project management function from the supply and installation process, CornerStone introduces the checks and measures needed for effective oversight. This ensures that their solutions are comprehensive and meet the relevant professionals’ standards and their client’s requirements. “Since promoting the benefits of independence and our process, existing and prospective client’s value and opt for our expertise, leading to multiple projects and engagements”, Narinder highlights. This is demonstrated by their clients, of which 96% stated that CornerStone offer ‘good or excellent’ levels of service and 97% said they would recommend CornerStone to their peers.

CornerStone pride themselves on running a people-centric operation and the expertise, flexibility, and client-focussed attitude of their employees play a vital role in the success of the company. To ensure they deliver highly flexible solutions for their clients, CornerStone’s consulting team consists of talented individuals with expertise in the many areas of the security landscape, from risk, design, manufacturing, and consulting. By adopting a positive ‘can do’ attitude the company’s culture is a true reflection of teamwork and their dedication, skills and support contributes greatly to CornerStone’s overall success.

One of the biggest challenges CornerStone and the corporate security industry face is when it comes to recruitment. In a candidate-driven market and with a shortage of skilled and experienced professionals, the demand for talent has continued to grow. To rectify this CornerStone has developed its own training and support infrastructure by launching the CornerStone Academy, which has boosted their recruitment process and made employment accessible to all candidates without reference to background, gender, ethnicity, age, and religion. The CornerStone workforce is as international and diverse as its business activities with staff from all around the world, serving clients from all around the world.

2020 saw a huge shift in corporate security and risk management as businesses altered their priorities to deal with the impact of the Covid-19 pandemic. Looking ahead, CornerStone’s strategy will be to expand on their strategic and cyber risk services and continue the convergence of their physical and cyber security which will allow them to offer an even broader range of solutions for existing and potential clients. In addition to this CornerStone are planning to open an office outside of the UK and developing their marketing activities with the release of a new updated website and client-related events to expand their presence and boost the CornerStone brand and service offering.

Overall, CornerStone is exceptional in several regards, but what is most impressive is its ability to consistently deliver at the highest levels of the industry. This recent accolade is just another addition to the company’s trophy cabinet, having previously been awarded, Security Consultants of the Year, an International Achievement Award and an OSPA Outstanding Security Performance Award. as well as CornerStone’s future project the company remain dedicated to driving talent within the industry and their mission to provide extraordinary levels of client support continues to push the business forward.

For business enquires contact Narinder Dio at CornerStone GRG Ltd via www.cornerstonegrg.co.uk

Outstanding Customer-Focused RPA Solutions Provider

Customer service employee on the telephone to a client

Pegamento is a Netherlands-based company specialising in Robotic Process Automation (RPA), Artificial Intelligence (AI), low coding, and its application in customer services. Providing tailored solutions that are delivered with meticulous client care, Pegamento seeks to achieve digital transformations that have a positive impact for businesses with high levels of customer engagement. As advancements in technology facilitate greater capabilities in Pegamento’s service and product offerings, we take a closer look at the firm.

Established in 2009, Pegamento has grown exponentially from a team of three employees working with 1000 robots to a company of seventy that operates on 16,000 robots for hundreds of thousands of app, web and omnichannel users. Since its inception, Pegamento has specialised in applying low-code, AI, and RPA to customer-facing applications and as technology has rapidly advanced in the past decade, so too has Pegamento’s capabilities and offerings for clients.

Fundamentally, Pegamento seeks to change the ways that consumers engage with its clients through online and offline media. Although specialists in robotics and AI automation, the firm values the human experience above all else, as customer engagement is what drives business success. Working with a broad range of clients, including governments, corporations, utilities companies, telecommunication service providers and other customer-centric businesses such as BMW and Intersolve, Pegamento collaborates with clients to enhance their business models through cognitive process automation that will boost customer engagement, without costing excessively in money or employees’ time.

For Pegamento, successful digital transformation occurs once its clients and their customers experience the change in business operations. To do this most effectively, Pegamento invests in a balance of innovation and collaboration, exploring advances in technology and implementing the findings from this research into tailored solutions that suit their clients. This stage is called Business Analysis and is the first step of collaboration that each of Pegamento’s clients take when they begin working on a project, regardless of the scale or shape of their business or projected outcomes.

By beginning with Business Analysis, the Pegamento team is able to establish what the objectives of the client are, to gain a thorough understanding of the elements that make up their business and, and to discuss the possible solutions and their implications for the client. A Pegamento Business Consultant spends two to four days with their clients at this stage, gathering as much insight as possible in order to create the ideal solution, which is then confirmed in a detailed report complete with a plan of action and expected improvements compared to the investment. 

Once the solution has been implemented, Pegamento remains on hand over the next three years to regularly check in and ensure that it is operating as it should, helping its clients to manage success rather than problems. As the digital workforce becomes an increasingly instrumental element of daily operations of businesses around the world, Pegamento is committed to ensuring that their solutions run as smoothly and effectively as possible.

Pegamento’s decade of experience and development has equipped it with a variety of tech platforms from which it can help its clients to optimise their customer service operations. Robotic Process Automation (RPA) is one such solution that is used in customer contact to assist clients in generating more business. For businesses of any size, customer contact is a vital opportunity to offer personal assistance, as well as to inform customers about additional products and services through cross- and up-selling.

RPA enables the automation of common, repetitive actions with software and, in customer service, can be used to do the menial, repetitive tasks of logging in, consulting, processing, switching between data in different systems and more. This gives employees more time to engage in more important work, such as the real and valuable personal contact with customers. On the other hand, RPA technology such as chatbots can be given added intelligence to ask specific questions that will enhance customer experiences. For example, restaurants can use RPA-based chatbots for taking reservation bookings, using intelligent software to acquire all the information required about that booking and presenting a complete reservation to the company when needed. Consequently, there are many proven benefits to RPA, including automation, speed, accuracy, scalability, flexibility, and its ability to free up more time for the user.

Pegamento’s other platforms include Britannica Knowledge Management, an online, hyper-intelligent software that acts as a proprietary knowledge base with answers to all customer questions, readily available in a neat, accessible software that can be integrated with AI, RPA, or corporate websites. In addition, Pegamento’s AI Mail Automation uses machine learning to find out the intention of emails and either generate automatic replies or sending them to the correct email address, rapidly sorting out the hundreds or even thousands of emails that can clog up a business’ operations on a daily basis. Finally, apptime is a single platform that Pegamento clients can use to coordinate, inform, and communicate with its employees easily and in an informal yet professional manner, something which has become especially important with the rise of remote working.

The vast, innovative functions of Pegamento’s services are all fundamentally designed for ease, time management, and boosting customer engagement. Regardless of how advanced the technology that powers these platforms becomes, the priority of the Pegamento team remains on people; from its clients to their customers to the team at Pegamento itself.

The firm considers itself very fortunate to be made up of a group of enthusiastic technical associates who are driven by a genuine passion for their work. Constantly pushing themselves and the progress of their technology, the technically skilled team at Pegamento has developed based on the company culture of support, collaboration, and innovation. As such, the team is always able to look ahead to new opportunities for enhancing their offering.

In addition to the autonomous growth that Pegamento is currently experiencing, the firm also has an active buy and build strategy that is enabling it to make plans for opening a German office so as to serve a wider demographic of customers. With its plans for geographic and technological expansion ready to launch in the months and years ahead, there is no doubt that the future of this dynamic and passionate firm is bright.

Contact Serge Poppes at Pegamento for business enquiries.

Decades of Success

Man at a computer

The recently rebranded Aptum is driven by a mission to provide hybrid solutions to enable Data as Infrastructure for clients across the world in a broad spectrum of industries. Equipped with two decades of experience and a proactive curiosity for technological progress, Aptum is one of a few companies able to provide truly hybrid, effective solutions that enhance data management and capabilities. We took a closer look at Aptum after its first successful year of operation.

Aptum is a global hybrid multi-cloud managed service provider of business-to-business products and services for customers across North America, Latin America, Europe, and the UK. The firm, headquartered in Toronto, is rare in its delivery of true hybrid solutions that are designed to enable Data as InfrastructureTM.

At the heart of every organization, data is just as important to business operations as physical infrastructure, as it is required for decision-making, profitability, productivity, and business successes. However, with the volume of information handled by businesses growing at an exponential rate and data becoming even more integral to business infrastructure, technology platforms are needed to help better manage the data in order for it to be productively used for decision-making, risk evaluation and customer engagement, without becoming overwhelming in the influx of data available.

For over twenty years, Aptum has assisted customers in storing, managing, moving, and securing their critical data in order to maximize the potential of that data infrastructure which drives tangible business outcomes and boosts the value of their technology investments.

Boasting rare genuine hybrid infrastructure solutions, Aptum is able to deliver Data Center, Cloud, Connecting and Managed Services across North America and the UK. Its portfolio of essential B2B products and services include colocation, network connectivity, managed hosting, cloud services and IT managed services, which can be selected and used in tailored, comprehensive solutions for Aptum’s clients as they look to drive business success.

The universal and adaptable nature of Aptum’s solutions has resulted in the firm’s services being sought across a broad range of key verticals, as they are widely recognized for their relevance across multiple markets. Consequently, Aptum has provided its services to enterprises in industries such as AdTech, Technology Services, Financial Services, Scale Ups, eCommerce, Healthcare, Retail, Education (UK), Hospitality (LATAM) and Municipalities. The firm’s portfolio consists of brands such as The Trade Desk, Kings Distributed Systems, Element AI, Centro, and LoveSpace, which have established, trusting relationships with the Aptum team. Indeed, more than 4,500 of Aptum’s clients have worked with the firm for an average of seven years.

Twenty years after its inception, following company mergers and acquisitions, reorganizations, and transformations, Aptum took on its next stage of evolution in 2019 when it was totally rebranded following its acquisition by Digital Colony, adopting its new name which means ‘adaptability’. The rebrand of the firm was a significant landmark that represented two decades of helping clients to unlock the potential of their data infrastructure, and at the same time, marked the firm’s visions for the future.

With the new brand came a new business model that was designed with Aptum’s goals at the fore. Transitioning from a regional structure to a global structure as an independent company, Aptum was able to adapt its operations so that customers were able to access the most effective service from a worldwide pool of resources and enhanced digital tools. For instance, Aptum added Managed Amazon Web Services to its existing portfolio of Managed Microsoft Azure Private and Hybrid Cloud services, enhancing their offerings for clients and as a result giving them the tools required to maximize the data at the core of their businesses.

As with any business, enhancing the data management capabilities of a company is not achieved through a quick fix, but requires meticulous and thorough solutions and implementation. The same principles were applied for the transformation of Aptum. As such, the firm invested in the assembly of a team of experienced industry leaders who would prioritise delivering continued value to its customers. Meanwhile, all Aptum teams across Canada, the US, and beyond were invited to Toronto to take part in ‘Aptum Grow’, a two day training event that focused on honing the two decades of expertise that had built Aptum so far, as well as celebrating and promoting the unity of the Aptum team.

Fundamentally, Aptum is not centered on the products and services it sells, but its clients and its people. For twenty years, the priority of the firm has been on helping clients to maximize their data infrastructure to facilitate successful business activity and this is what continues to drive the Aptum teams across the globe. At Aptum, the leadership team that is headed by President and CEO, Susan Bowen, strives to foster a culture where employees know that they are valued, respected and safe. Operating across offices from Toronto to Vancouver, San Antonio to Miami, London to Southampton, Aptum has cultivated a diverse and inclusive workplace that thrives on the diversity of ideas, beliefs, and experiences. The result of this happy, healthy, and secure working environment is a team that celebrates its personal and professional achievements and makes a positive impact on its clients and the communities they work in.

In the first 150 days of Aptum’s operation as a new, independent organization, significant efforts were also invested on how the firm could make a positive impact on the environment, as part of its drive to give back to its community and planet. As such, in addition to the Pay It Forward community volunteer program run by Aptum to provide food and gifts to local communities, Aptum has made several environment commitments. First, the firm implemented a global process that tracks and responsibly disposes of all e-waste from its fifteen sites and nineteen office locations around the year by the end of its fiscal 2020. In the meantime, the firm is also exploring different programs and initiatives that will continue to offset Aptum’s carbon footprint.

At the same time, Aptum continues to investigate how it can further enhance its offerings for clients. With the rebranding came the decision to operate with two business units. The Data Center Business in Atlanta focuses on maintaining Aptum’s position as a leading hybrid solution managed provider by helping customers across North America, Europe and LATAM roll out multi-cloud services. Meanwhile, Aptum’s Fiber Business is Canada’s first independent, neutral host of small cell and 5G infrastructure, that will also continue to offer enterprise and wholesale fiber connectivity through metro networks across Toronto, Montreal and the international MPLS network.

With new technologies such as 5G and AI opening up new worlds of opportunity for Aptum to build on its reputation for solving complex business challenges as an informed partner that offers profound technical expertise rather than simply a supplier, Aptum has a bright future ahead as it moves into this exciting next step in its development. In 2020, the firm already launched several new products and services that exhibited its growing capabilities in technology, often in partnership with other leading tech companies. For instance, in March, Aptum was able to announce the result of its collaboration with Alert Logic, the market-defining Alert Logic Managed Detection and Response (MDR) solution that was now available for Aptum’s global customers.

This partnership was the first of its kind in Canada and the technology enabled proactive detection capabilities which facilitated the fast identification of cyber threats and higher levels of support with remediation and response guidance. With IT environments becoming more complex, more valuable, and at greater risk of attacks, this technology has already proven invaluable to Aptum clients since its launch in early 2020. Throughout the year, Aptum continued to release similarly ground-breaking services and products, such as a Managed DevOps Service powered by CloudOps designed to simplify and streamline application development.

After a busy 2020, it is clear that the new Aptum brand is already flourishing, keen to continue capitalising on advancements in technology that will allow the firm to offer deep technical expertise and services to enhance data infrastructure management and capabilities of its clients. Already established as a leader in its market, we look forward to seeing what new heights are reached by Aptum in its pursuit of technological progress and advanced solutions for its global clientele.

Contact Tonique Bedeau at Aptum Technologies for further details.

What is an API Gateway and How Does it Work?

API

An API gateway is responsible for taking all API requests coming from clients and making sure that they are routed to the right microservice with composition, request routing, and protocol translation. This means that when a request is sent, it invokes different microservices and aggregates the results to ensure that the request gets the correct path. 

An API might send or receive multiple requests. This even gets more when there are many APIs involved. The whole process of sending requests and receiving responses would be very complicated if it was not for the API gateway. It manages all the requests and the responses making sure that each one of them has the right resources, uses the right path, and ends up at the right destination.

For example, a mobile user who wants to get all the details about a product on an e-Commerce website gets an endpoint from the API gateway. This endpoint gets all the details about any product that the user wants within a single request. This is how the API gateway makes the whole process easy.

 

Why Should Developers Use an API Gateway?

As discussed above in the definition of an API gateway, the gateway makes the entire process of sending and receiving requests easy. As an API developer, one needs to make sure that their clients are happy with the services they are getting, and they are not involved in the entire workflow of the API.

However, the API developer has a number of concerns that they do not want to interfere with the experience of the API users. For instance;

  • They have added monitoring and analytics tools to get different usage metrics on their APIs.
  • They use rate-limiting, authorization, and authentication services to avoid abuse and overuse of their APIs.
  • They have connected their APIs to a billing system – for those with monetized APIs.
  • They might add new services while retiring others over a period of time, but want to make sure that their clients get all the services at a central place all the time.

 

These are just some of the concerns, but API developers need to provide their clients with a dependable and seamless experience even through the above complexities. This is where the role of the API gateway comes to play. It decouples the backend of an API’s implementation from the interface used by the clients. 

In a nutshell, when a request from a client is made, the gateway gets the request, breaks it into various requests, and makes sure that they are routed to the right destinations. When a response is made, the gateway gets the response and ensures that it goes to the right places.

 

How an API Gateway Works

Supporting Serverless and DevOps Environments

Today, cloud development, as well as serverless environments, rely on APIs to provision their infrastructures. However, management of such environments had not initially been easy without the API gateway. Serverless functions are now being deployed and managed by the API gateway, making the whole process easy and straightforward. 

In addition, some companies deploy the DevOps approach in the development of their software applications. They iteratively build and deploy applications using microservices since they (microservices) are able to communicate and share data through the use of APIs. When requests and responses are involved, an API gateway is required to help manage them.

Due to advancements in technology and the growing importance of big data in modern businesses, we are seen more interconnectivity and integration between applications, driven by APIs. This increases the complexity of APIs, making the API gateway very important.

 

API Management

An API management platform depends on an API gateway when performing a number of functions. As discussed, it gets all the requests and passes them through the management platform which initiates a number of other important functions. 

The gateway is responsible for several things that are considered a responsibility of the API management platform. This might include rate-limiting, routing, authentication, authorization, analytics, monitoring, and billing among others. 

 

Building Microservices

When building microservices, developers have realized that they need an API gateway to work as the only entry to the entire application. This is because the gateway is tasked with protocol translation, composition, and routing, making sure that the system works seamlessly and meets its obligations.

The API gateway makes sure that the clients accessing the system get their own customized API. Through this, their requests are routed to the right services in the backend. The gateway also responds to some of the requests by making sure that the right backed services are invoked and results aggregated without any issues. 

In situations where the system is facing any issues in the backend, the API gateway makes sure that the issues are masked, then returns default or cached data. This way, developers are now able to build microservice-based applications with the help of the API gateway, making sure that the systems work well with simplified processes.

 

Conclusion

An API gateway sits between the client and the API’s backend services. It makes sure that API users are not bothered with all the backend work that makes sure that the API works well and meets all its responsibilities. This allows the users to just use the API the way they want, avoiding any complexities that might derail their work. The gateway is, therefore, a very important component that determines how successful an API will be.

The Top 5 Reasons to Use Tablets for Business

Businessmen tablet work

Do you remember the days when working in an office meant using a desktop computer, landline, and fax machine?

While you’ll still find this “technology” here and there, it’s largely given away to advancements such as tablets and smartphones.

With more than one billion tablet users worldwide — and rising — these devices will continue to play a major role in companies across the globe.

But that brings us to the million-dollar question: why?

Here are five reasons why tablet usage continues to gain steam in the business world:

 

1. Traveling Convenience

There may still be times when you travel with a laptop computer, but it’s not necessary if you have a tablet. 

Tablets are small, light, and powerful — especially when compared to a laptop computer. So, it doesn’t matter if you’re traveling by car, train, or plane, you can do so without bogging yourself down. 

 

2. Accept Payments

Depending on your role and industry, you may find it necessary to accept payments in-store, in-office, or while you’re on the road. 

With a tablet, you can do so in a quick and efficient manner. And not only does this save you time and headaches, but it also makes life easier for your customers.

For example, you can implement Square with your Apple iPad to accept payments from anywhere in the world. 

 

3. Affordability

When tablets first hit the market, consumers were unsure of whether they were worth the money. But today, now that these devices have proven to be effective in the workplace, it’s easier to make an investment with a clear conscience.

A competitive industry has gone a long way in making tablets more affordable. Gone are the days when an iPad was your only option. Even if you want to purchase an Apple tablet, there are several options to choose from. This allows you to find the one that best suits your budget. 

 

4. Communicate on the Go

There’s no denying the fact that you’ll use your smartphone for many forms of communication, such as making phone calls and texting. But that’s not often good enough.

For example, if you’re in a customer service role in 2021, there’s a good chance you’re using some type of live chat to connect with customers and potential buyers. 

You can use your computer for this, but it’s generally best when you’re in your office. And if you decide to use your smartphone, you’ll soon realize how difficult it is.

A tablet is a perfect solution. It’s fast, the screen is easy to see, and it’s likely to be compatible with any software you use. This allows you to live chat from anywhere. 

Another example is the ability to use your tablet for video calls, such as via Zoom or Skype. 

 

5. No Shortage of Apps

This is when you take things to the next level. Apps are all about efficiency — and that’s what you’re looking for at work.

There’s an app for almost everything. It doesn’t matter if you’re interested in learning computer graphic design, managing payroll from the road, or tracking inventory, you have access to a large number of apps.

And best yet, you can sync your tablet and smartphone to give you access to these apps on both devices. 

 

Frequently Asked Questions 

Here are some questions that may be slowing you down. By answering these, you’ll feel more confident in using a tablet for business:

  • What are the highest-rated tablets on the market?
  • How long does it take to learn how to use a tablet?
  • Is it possible to use a tablet instead of a computer?
  • Do you need a tablet and a smartphone?
  • Is it safe and secure to use a tablet to communicate, such as via email and video conferencing? 

 

Final Thoughts on Business Tablet Usage

Now, what do you think? Are you sold on the idea of using tablets in a business setting?

If you’ve yet to give this a try, now’s the time to take the leap. Once you get past the learning curve, you’re likely to find that using a tablet will benefit you in the five ways above — and that’s just the start! 

Security of the Future

Kastle Systems

Security is vital in commercial spaces, but finding a company capable of handling these requirements is not always easy. Kastle was born out of a need for these services in Washington DC, but in the last fifty years has grown to serve a much broader base of customers. We take a look to see how the team has achieved such success in this issue of Corporate Vision.

In 1972, a group of commercial real estate owners in the Washington DC area had a major problem. They needed an outsourcing solution that could manage their security, so that they could focus on the needs of their specific businesses. When Kastle Systems was launched, it was meet this specific market need, but over the years it has grown and evolved significantly.

The aim of the organization has not changed, and neither has the model which the team uses. Like all things, however, technology plays a much bigger role in the operation of the firm. Cloud computing has enabled a reach that goes far beyond the limits of Washington DC, spreading across 47 states and Australia. While the team are still committed to the community which brought them into life, they now serve over 40,000 businesses in a range of industries. The largest market that the team works in remains commercial properties, where Kastle Systems is responsible for securing both the buildings and thousands of tenant office spaces within them, but they also operate within sectors such as residential multifamily, enterprise businesses, education and construction.

When a client takes on Kastle Systems, they take on a firm which is able to provide Security-as-a-Service. This guarantees an end-to-end approach that encompasses every need a client might have with the team taking direct responsibility to their security package and operations. This ownership has proven key to the team’s success. As a firm that is contracted to work for a client, they ensure that as far as possible everyone is available in house.

The most obvious way in which this has proven to be a boon is in the way that the team control their own technology stack. This means that they directly deliver the end user experience. No two organizations require the same support in the same way, and by controlling this, the team can tailor their service and support to the last detail. This means that clients receive consistently high service in a way that is unique to each client.

Clients large and small turn to the Kastle Systems team for support, with their reputation for providing excellent security protection now known across the country. It has become clear that while the option of building up a staff with the expertise to protect property is present, it is far easier to outsource to experts in the field. Instead of simply selling a system to a business in the form of software and hardware, the Kastle Systems team provide a completely integrated service. Not only do they design and install the systems, they are always on hand to monitor and maintain them in the long term.

Competitors within the industry do sell systems that companies can use and run themselves, but this often leads to operational challenges as the needs of the security industry change over time. Beyond the simple challenges of staff turnover is the need to train staff in new skills and to ensure that the machinery remains fully operational. This usually creates problems where a series of outside vendors must be consulted before any progress can be made. By working with Kastle Systems, this strain on the system is removed entirely and business owners can focus purely on the operation of their enterprise.

Enabling customers to focus on what they do best has guided many of the decisions that the team has taken. Recently, the team have developed KastlePark, a new operating system tied to Kastle access control for the building. The management of parking lots has traditionally been taken by third party parking vendors, but many of these cut corners and run poor operations. This reflects badly on the owner of the parking lot.

KastlePark allows owner operations to take back control of the complex system, making the parking lot an extension of the building system. Instead of being two separate systems, they are integrated into a cohesive whole. All tenant usage and payments, at the company and individual level, reside within the same master tenant directory that manages building access and lease details and billing, all-in-one. For clients, the result is a better, healthier business that is run from one place.

This venture was inspired by a need created by the COVID-19 pandemic. Many parking vendors simply went under during the crisis. For the team at Kastle Systems, business has been booming. With remote work mandated, offices have remained empty, and the need for the best possible security has risen sharply. Thanks to the technological innovations from the team, the firm’s remote security-as-a-service has been an enormous success, with a great year of growth for the firm.

As companies return to the workplace, the team have taken extra provisions. They have enhanced their access control operation to implement health screening protocols to make the return to work, and the ongoing operation of the workplace, a healthier and secure environment. This feature configures Kastle Access Control systems to integrate with the various mainstream coronavirus testing methods, so that daily test results are implemented instantly into physical access rights at the credential level for the individuals. By implementing existing technology with new processes, the team hope to make the return to work as smooth and safe as possible.

The growth seen over the last year means more staff are needed to run the systems that make Kastle Systems great. When it comes to finding staff who are the right fit for Kastle Systems, the expectation is that they join a team who “own and deliver” security for the customer, and anything less is a failure. This approach is one which demands high standards and therefore attracts some of the industry’s most exceptional people. They think nothing of going above and beyond for their clients at every stage.

As a result, the team are committed to going above and beyond for their staff. While working in the Physical Security service industry, they have made a name for themselves by working with technology. Any innovation that makes life easier, richer and safer is of interest to the team and has allowed them to progress where other clients have stalled. This gives the Kastle Systems team a steeper innovation curve for competitors to follow, but also generates greater preference for their end users where their service becomes an amenity rather than a utility.

Looking ahead, the team are hoping to leverage their open-standards interoperability to provide benefits of scale and efficiency serving more multi-location operations. As buildings become increasingly smart, the team expect to find themselves working in a more flexible environment. As the role of technology becomes clearer, it’s obvious that it will be integrated into the fabric of the building itself. This new reality will make life easier for businesses like Kastle Systems, with their access control, identity management and video surveillance integrated with lighting, HVAC, and even structural infrastructure. It’s a bold new future that the team are preparing to enter, but it is also one for which they are more than prepared.

Company: Kastle Systems

Email: [email protected]

Web Address: www.kastle.com

Content Curation Made Easy with eLearning

Content Curation

With the rapid increase of lots of excellent pieces of learning content offered on the internet, some organizations have gone the inapt way of unlimited content. They overload the company’s LMS with articles, authoring tutorials, podcasts, and videos that seem at the very least useful in some way. This left them to wonder why no one is looking at any of the content. Especially since WordPress LMS came into the picture giving the learning management system a technical advancement edge.

The harsh reality is nobody in their right sense is going to spend valuable time-wasting over figuring out what’s in there which is of their actual use. You have created a monster that scares you away. The problem behind this approach is the basic dilemma of quantity-quality balance. If you focus on quantity, your learners will be overwhelmed. Balancing quantity with quality while creating content should be the focus. The best way to achieve it through eLearning content curation.

Content curation is a way to thoughtfully collect, research, vet, and share to meet the specified needs. Fortunately, in the internet era, there has never been so much information available easily as there is today. Need to understand that curation is different then aggregation. Content curation is the evaluation of what you collect and sifts out what does not meet your requirements so have a short-listed content specific to your needs.

Content curation is similar to what you had done while writing your college assignments. Gather sources on the topic and go through them while eliminating the topics that don’t meet your needs and relevancy. You need to judge whether or not the content is what you need. And the reason behind doing this is to share the best with your learning audience for effective results.

 

Define your purpose

The specific goal in mind is to create a learning experience that helps employees in honing their skills at what they do to contribute to your organization’s success. To start with, you need to understand what are the goals of your business? Where it stands and where you need it to be? Define what directly impacts the goal, performance, and gap. After determining the situation and purpose, you will know what you need for learning content. If you lack proper resources to judge the type of content is required, then eLearning content curation is your option. Find the resources that are the best fit for your needs and vet them.

 

Selective with content curation

After exploring what the internet has to offer, you may come up with an initial draft of potential resources addressing different aspects of learning topics. But as you go through with the process of content curation, you will end up with five that are worthy. While vetting, you need to be very thorough and careful to make sure you end up with the best content in the final draft. It will not be done the right way if you curated the resources without going through the whole article. Watching open bits won’t do good. A careful review of the entire piece is important to judge the reliability of the resources. eLearning content curation assembles courses that you can just purchase and learners can take it on the site where it is available. In case, what you have curated is a wide array of source material, you just have to curate in a course format that will redirect your learners to read, listen, or watch to the different bits of content.

 

Conclusion

Small businesses or startups usually do not have the capacity to build all the content and training programs in-house to meet their business’s goals. Understanding the dynamics of eLearning content curation is one of the best ways to attain the content without actually creating it.

Trading Made Smarter

J4 Capital

J4 Capital is a registered investment advisor powered by Artificial Superintelligence (ASI), the first of its kind created by J4 Founder and CTO, Jeff Glickman. Using its unique supercomputer, J4 is able to predict market behaviors for liquid exchange-traded securities based on efficient market hypotheses. We take a closer look at this team of trailblazers in technology and find out how they are taking AI to the next level in order to optimize the investments of its clients.

In just over a decade, Artificial Intelligence has evolved from an idea of science-fiction to one of the greatest disruptors to businesses, economies, cultures and society as a whole. J4 Capital LLC is a registered investment advisor headquartered in Illinois, USA, that has taken the next step in AI to create Artificial Superintelligence, the next generation which offers predictive technology and the ground-breaking capacity for self-coding.

The first and only known intelligence of its kind, ASI was created by technology pioneer, Jeff Glickman, who is also the Founder and CTO of J4. Having been awarded multiple patents for machine learning in the 1990s, he set forth the foundations of ASI in 2005, with the vision of evolving AI to be better suited for success in the financial markets. After more than a decade of continuous research and development, Jeff and his team at J4 were able to deploy ASI to intraday trading on the US equity markets.

The supercomputer is designed to predict the market behaviors for liquid exchange-traded securities, programming itself with its self-code capacity to adapt to the constantly changing market conditions. Far surpassing human capabilities and capacities, J4’s ASI system has created a staggering historical accuracy of around 60% in intraday trading, thus boosting efficiency and optimizing current holdings of investors.

Working with institutional investors and professional allocators such as family offices, endowments, foundations and advisors to high net-worth investors and pension plans, J4’s unique methodology based on efficient market hypotheses is developing returns that would not be possible in the search for inefficient asset pricing, which leads to crowded trades and lower accuracy. Moreover, whilst many AI-powered investment firms employ a black box, J4’s technology is white box, meaning all of the supercomputer’s processes are fully traceable to allow for investigations and analyses of all decisions made by the ASI. With these insights, investors are able to understand why predictions were made and make decisions about future investment strategies.

Combining its market-leading expertise in technology and the financial industry, J4 today has the foundations from which to further develop its capabilities. Currently trading on certain highly liquid US equity securities on an intraday basis, J4 is building out its securities platform and adding additional exchange-traded liquid securities, highly liquid foreign entities and currencies to further diversify the platform and its portfolio.

With the support of the COO, David Oring and Director of Engineering, Robert Emanuele, Jeff Glickman will oversee the platform’s broadening capabilities, that are facilitated by a strong advisory board coupled with top tier service providers. Moreover, the unique private cloud technology infrastructure upon which J4 has been built is highly secure and scalable, accommodating J4’s bold ambitions to increase its assets under management.

Yet as ASI becomes an increasingly disruptive and exciting concept in the investment and financial sectors, there is no doubt that its vast capabilities will also attract the attention of many other sectors, such as government and military applications, manufacturing and supply chain logistics, healthcare and pharmaceutical, legal analysis, as well as marketing, media and transportation. Thus, driven by its successes in US equity markets and dedication to constant evolution and development, the future looks bright for J4 and its team, as, with the support of ASI, they lead the technology revolution for tomorrow.

For further information, please contact Jeff Glickman or visit www.j4cap.com