2018 Corporate Excellence Awards Supplement

32 CORPORATE VISION / Corporate Excellence Awards 2018 58 Issue 12 2018 , Jumeirah Zabeel Saray is a five-star luxurious resort that is managed by JumeirahHotels & Resorts; an entity of Dubai Holding. We caught up with the firm’s Director of Human Resources, Mona AlHebsi who provided us with valuable insights about herself and Jumeirah. Creating Unique Individual Experiences Jumeirah Zabeel Saray is inspired by the imperial and vibrant synthesis of Ottoman architecture and art and nestled on the quiet, pristine West Crescent of Dubai’s iconic Palm Jumeirah. Along with 379 elegant guest rooms, 26 lavish suites, and 38 Royal Residences; the resort also comprises of 59-metre in- finity pool, private beach as well as exquisite culinary offerings in our award-winning restaurants and The MusicHall. The several awards winning Talise Ottoman Spa, is home to 42 treatment rooms, snow rooms and other iconic facilities. Going into greater details, Mona begins by talking us through Jumeirah Group’s calling and how the team of professional hoteliers in the various Jumeirah hotels ensures that their clients receive an excellent experience during their stay. “Jumeirah Hotels and Resorts aspire to be one of the ultimate hospitality operators for luxury hotels and resorts in the eyes of all its key stakeholders, be it colleagues, guests, investors and owners.” “I believe that Jumeirah has been a well-known brand in the world of hospitality for the past two decades, not only because of our iconic portfolio of hotels, but also for our brand differentiators and the amazing people we have who work passionately to deliver our brand promise to our guests and exceed all expectations. With the new Service Standards that were recently launched across the company, I am positive that these will reiterate our commitment fur- ther to all our key stakeholders.” When discussing the internal cul- ture at the resort, Mona is keen to explain how each member of the team are well-equipped to provide the best possible service to their clients. “Jumeirah Employment Brand: Your Place to Shine, makes peo- ple proud to be part of this great company and contribute to its ultimate vision. In fact, Jumeirah Group has recently been named - for the second year in a row - as a ‘Best Employer in – UAE’ by Aon Hewitt, the leading global human resource consulting company. It’s such a great feeling to be part of a winning brand like Jumeirah.” Speaking of awards, Mona found success in the Corporate Excel- lence Awards 2018, where she has earned the accolade of “Most Instrumental Woman in Human Resources 2018 – UAE”. Mona highlights what the award means to her and shares advice on the journey to excellence. “I am very honoured to have been conferred with the ‘Most Instrumental Woman in Human Resources 2018 – UAE’ title! It’s a time for everyone I know to celebrate this great achievement Oct18281 as I feel that my family and col- leagues should take credits too for my successes. I’ve started my career in the world of hospitality back in 2005 with Burj Al Arab and have been through many ups and downs ever since. I con- sider myself very lucky to having been exposed to such wonderful opportunities and surrounded by some amazing people who have helped me become who I am today.” “The journey to excellence will not necessarily be easy; however, if you look back after many years and see that you have become a better human being, I’d say your journey was definitely worth the efforts. This is exactly how I describe my career in a snapshot.” Looking ahead to what the future holds for the organization, Mona signs off with assurance and faith while sharing the exciting future plans for Jumeirah. “Moving forward, I am very excited with all the positive plans that our senior leaders has for the company, we are headed in the right direction focusing on a culture shift towards Talent Development and Service Excel- lence. I believe these changes will definitely ensure that we stay ahead of the curve in such challenging and competitive market, since we are focusing on the right things.”

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