Corporate Vision Trust-Care: Empowering Carers, Enriching Care The health and social care industry is currently experiencing a significant workforce shortage. As organisations struggle to meet the rising demand, the industry as a whole has suffered as a result. Enter Trust-Care, a leading social care staffing agency dedicated to improving lives around Scotland by providing organisations with dedicated and skilled carers. Following the agency’s recognition as Best Social Care Staffing Agency 2025 – Scotland in the HR and Employment Awards 2025, we spoke to Director Stewart Davis. Trust-Care is a leading staffing agency that specialises in providing reliable and experienced carers for emergency, long-term, and permanent cover, renowned for its ability to ensure that the right people are available at the right time. On a mission to improve the lives of many by consistently setting and providing the very highest standards of care, Trust-Care is driven by its core values of respect and dignity, professionalism, reliability, passion, and support. “To do that, our focus is to look after our people – clients, service users, and staff alike,” said Stewart Davis, one of Trust-Care’s Directors. “We provide an inclusive, safe space for everyone and treat everyone with kindness, respect, and dignity. We are always there for each other and give support wherever needed.” This is a mission close to Trust-Care’s heart and has driven every decision the agency has made since its inception, serving as the very foundation of the team’s operational excellence. According to industry research, a happy workforce is more productive. So when carers feel appreciated and satisfied, they are motivated to go above and beyond in their role – without sacrificing the quality of their care. That’s why employee satisfaction should be the highest priority for every organisation, and not in just the health and social care sector. This understanding is the foundation of Trust-Care’s philosophy and is applied to both its external and internal operations. The agency’s team are happy, valued, and take incredible pride in the work that they do. By fostering an open culture of respect and support, Trust-Care has succeeded in empowering its team to perform at their best, ensuring that the highest quality of care is delivered at all times. Trust-Care was established in 2015 by Co-Founders and Directors Joanne Sullivan and Calum Harris, who aimed to form an agency that placed as much importance in looking after its team as its clients. “With nearly 11 years of experience in healthcare recruitment, I was inspired by the difference I could make if I truly applied myself – and that journey has led me to where I am today,” Stewart recalled. “As a Director, my favourite part of the role is watching my team excel, bringing respect and care to every aspect of their work. Seeing their dedication firsthand is the most rewarding.” This journey has allowed Trust-Care to directly address the carer shortage currently impacting the industry. For TrustCare, people have and always will be the top priority, and so the agency focused on raising the quality of care and improving working conditions by looking after the needs of both the care receiver and its carers. At its core, Trust-Care believes that carers deserve the same support and commitment that they show their service users, a belief reflected in the agency’s staff retention rate of over eight years – a rate typically unheard of in this fast-paced industry. Trust-Care’s employee care is also evidenced in carer testimonials, and Stewart commented: “Getting feedback from our carers and getting so many five-star reviews from them has been a powerful reminder of why we do this job. In a sector that can often be unforgiving, where staff are frequently undervalued, it’s incredibly rewarding to see so many Trust-Care employees happy and fulfilled in their roles. Their dedication and passion are what truly set us apart.” One carer said: “Trust-Care is an amazing company to work for; they look after their staff and are always very accommodating with employee needs. They provide excellent training and a competitive wage. I really enjoy working for Trust-Care.” Whilst a service user reported: “Speaking as a nurse with over 25 years’ experience, I can say that the quality of staff that Trust-Care provide to care services in Edinburgh is always very high. I put this down to a combination of hard work and dedication to providing an excellent service. Trust-Care always put the client at the centre of the service and treat staff with respect and dignity at all times. I would be more than happy to recommend Trust-Care to all services in the area and to any carers who would like to work with a great company.” Contact: Stewart Davis Company: Trust Care Staff & Training Ltd Web Address: www.trust-care.co.uk
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