Corporate Vision August 2017

48 CORPORATE VISION / August 2017 , Synonymous with luxury today, the Paris Gallery Group of Companies has a wide portfolio that includes fragrances, cosmetics, watches, eyewear, accessories, leather goods and fashion. As winner of the Best Luxury BrandMarketingManager - MEA award, we interviewed Group Sales andMarketingManagerMohamad Jaber to find out more about the group’s work in the luxury retail sector. An Exceptional Shopping Experience The retail division of the Paris Gallery Group of Companies offers a premium collection of over 650 international brands and is acknowledged as the most reliable and respected name in the luxury category. Paris Gallery has over 50 stores located in prime retail addresses spanning the UAE, Saudi Arabia, Qatar, Bahrain, Iraq, Azerbaijan and Oman. Group Sales and Marketing Manager Mohamad Jaber is eager to introduce the group’s work in his own words. He also shares with us the group’s overall mission and what differentiates them from their competitors. “Satisfying the customer, keeping in touch, staying ahead of trends and understanding customer preferences are what we, as UAE retailers with a history of serving the region, do best. Paris Gallery’s opulent shopping environments, innovative retail concepts, high service standards and signature Arabic hospitality are the result of nearly two decades of expertise in keeping customer interest at its core. “The group’s mission is to indulge the customers with an exceptional shopping experience by offering quality products and services through both our people and business partners. The group does it by keeping its customers in mind, whenever it plans and make things happen. We are progressive and partner with the international brands, to offer our customers the best. “The group goes the extra mile to make customers feel at home, when visiting every store. Being a UAE retailer with a history of serving customers, keeping in touch with both changing trends and understanding customer preferences have come naturally to the business. By being dynamic and progressive, the group has further ensured customer understanding by participating in interactive initiatives at major events in the region. Trust is built over time, and to us it translates into nurturing the loyalty of many generations of customers. This is what differentiates us from other retailers in the region.” Mohamad then spills the beans on how the group stays ahead of any emerging developments within the wider industry. “To stay ahead, the group employs the expertise gained from years of retail leadership in the region. The group specialises in providing logistical, merchandising, distribution and market intelligence support for premium perfumes, watches and cosmetics brands from across the world. With a time-tested and rapidly expanding supply- chain infrastructure in place, the group ensures that every allied retail store enjoys optimum asset utilities and operational costs, thus facilitating a successful business.” Mohamad then directs our thoughts to the group’s internal culture and how the staff are equipped to provide the best possible service to clients. Keeping this in mind, he then reveals how the Paris Gallery Group of Companies attracts the very best talent in the industry. “Customer expectation has been built over the years and starts from the very moment one steps into one of the Paris Gallery Group of Companies retail outlets. The new generation of customers, with technology- aided understanding of brands and offerings, require the staff to have both the knowledge and confidence to interact with them. Through exemplary standards of traditional Arabic hospitality, informed interaction and brand engagement, the group ensures that every customer is made to feel at home in their stores. “By investing in comprehensive staff training programmes and instilling a culture of excellence and customer-centric philosophy, EA160036 the group ensures its staff is fully equipped to take care of the needs of customers as well as their individual preferences. They are both passionate and committed to delivering value every day. “We have one of the best teams in the retail industry, with deep expertise across all categories, unparalleled product knowledge, as well as longstanding relationships with all top brands and clientele. The group not only attracts the very best, but is also committed to developing the multi-cultural talents of our staff and providing them with a rewarding work environment. “Our HR professionals are grouped into high-performing teams, who partner with other departments to build both a skilled and motivated workforce. They provide key services and handle the needs of all our employees. They ensure that we only hire the best talent available in the GCC.” Mohamad then shares his concluding remarks, telling us what plans the group has in the future. “The group will continue to expand and increase its dominance in the UAE luxury retail market, through its retail stores and distribution arms.