Automotive Awards 2025 | 5 But don’t just take it from us, read what just a few of Carbiz’s thousands of delighted customers have to say about the firm! “These people from Carbiz deserves not just 5 stars, unfortunately google allows only 5! Here is additional 5 more stars to make it 10! Very accommodating, honest and hospitable. They are willing to deliver the replacement cars. Thanks to all the staff.” - B Cabatingan “I want to express my sincere gratitude to Carbiz for the incredible support they provided. From the very beginning, I felt accompanied and supported every step of the way — not only for lending me a vehicle in excellent condition, which allowed me to continue with my work routine during the long four months the whole process lasted, but also for their constant guidance throughout the insurance claim against the woman who hit my car. Their professionalism, empathy, and willingness to help made a real difference. They were always attentive to my questions, kept me informed, and ensured everything moved forward in the best possible way. Thank you to the entire team for the outstanding customer service and for making a difficult process so much more manageable. Highly recommended!” - L Fernanda “If you are in need of help when you are involved in a not at fault accident look no further than Carbiz because they take the time to listen to your situation and get you what you need in no time at all!” - Steve W Company: Carbiz Replacement Cars Web Address: carbiz.com.au when they talk about Carbiz, and it’s what sets us apart, not just from our competitors, but from organisations across industries.” When recruiting, Carbiz prioritises candidates who align with its core values by identifying key indicators that demonstrate their fit throughout the recruitment process. For instance, candidates who showcase a strong sense of collaboration and a willingness to contribute to a positive team culture are highly valued, as they embody the firm’s ‘Collaborative Core’ value. “This ensures that we hire individuals who not only have the skills needed for the role, but also contribute to fostering the culture that defines our organisation,” the spokesperson adds. Applications from a wide range of individuals are encouraged, prioritising attitude and potential alongside technical skills, as qualities like a strong desire to learn are just as critical as experience. This focus has led to a diverse workforce within Carbiz that reflects the communities it serves. Currently, the replacement car industry in Australia is facing a lack of transparency. Too often, customers are left under-informed about their rights, especially after not-at-fault accidents. Many organisations operating within this sector prioritise their own interests, creating confusion and frustration for customers at a time when they’re already vulnerable. “Carbiz believes that the industry needs to evolve into one that prioritises the customer experience and builds trust through honesty, consistency and accountability,” states the spokesperson. “That’s the shift that drives each and every staff member at Carbiz every day.” It is due to this dedication and commitment to exceptional customer service that Carbiz was recently successful in the Automotive Awards 2025, and honoured with the title of Best Replacement Vehicle Provider 2025 – Australia.
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