Corporate Vision Replacement Vehicle Provider of the Year 2026 – UK & Roadside Assistance Excellence Award 2026 – UK Celebrating 22 years in business, LCH has established itself as a nationwide specialist in premium replacement mobility, trusted by some of the automotive industry’s most prestigious brands. Combining national reach with personal service, the company keeps customers moving while upholding the standards they expect. Following its recognition in the Automotive Awards 2026, Commercial Director Jamie Horne shares the approach behind LCH’s success and its ambitions for the future. A premium vehicle comes with premium expectations. When that vehicle is unexpectedly off the road, the replacement experience matters – not just to the driver, but to the brand whose reputation travels with them. This is where LCH has built its expertise. Headquartered in Elstree and operating across the UK, LCH provides premium replacement mobility that combines exceptional vehicles with attentive, personal service. In 2026, the company celebrated its 22nd anniversary, marking more than two decades of keeping customers moving and supporting some of the automotive industry’s most prestigious names. Over that time, LCH has developed a deep understanding of the expectations of manufacturers, assistance providers and drivers alike. Its role goes beyond supplying a car: it is about maintaining confidence, minimising disruption and delivering an experience that reflects the standards customers associate with their own vehicle. Founded by Richard Horne in 2004, LCH has grown into an established national operation. His son Jamie Horne, Commercial Director, has been with the business for nearly a decade and leads its commercial direction, strengthening key partnerships and identifying opportunities for growth. Working alongside the wider senior leadership team, he is helping shape the next chapter of LCH’s development. Across its UK network, LCH combines the resources of a nationwide business with the responsiveness and attention to detail that distinguish a specialist. Its teams coordinate vehicle preparation, delivery, customer support and collection, providing a dependable service at a time when customers’ plans have often been unexpectedly disrupted. The priority is to get customers back on the road with minimal inconvenience and confidence that the arrangements are being taken care of. That requires more than a suitable vehicle. It means clear communication, reliable delivery and people who understand that every customer’s circumstances are different. Whether someone needs to get back to work, continue a family journey or maintain professional commitments, LCH adapts its support around those needs. The vehicle handover plays an important part in this. A replacement car may be unfamiliar, particularly as new technology changes how people interact with their vehicles. LCH’s delivery teams take time to explain key features and help customers feel comfortable before setting off. From understanding the controls to getting familiar with an electric vehicle, that personal attention helps customers settle into their replacement with confidence. These details make a lasting impression and help explain the consistency of LCH’s customer feedback. The company has maintained industry-leading award status and recognition from Feefo for ten consecutive years, demonstrating sustained service quality rather than a single year of success. A year-to-date Net Promoter Score of 86 further reflects the confidence customers place in its service. Behind those results is a team with substantial experience. Many employees have been with LCH for five, ten or even twenty years, providing continuity for customers and partners while helping newer colleagues develop their expertise. That depth of knowledge matters in a business where judgement, communication and responsiveness can make a significant difference. Investment in people remains central to LCH’s development, giving employees opportunities to take on greater responsibility and progress alongside the company. This combination of experienced people, established relationships, and national infrastructure also positions LCH to respond as vehicles evolve and customer expectations rise. Its specialist understanding of the premium market allows it to develop its service while retaining the personal attention that has underpinned its growth. With momentum continuing through 2026, LCH is reinvesting in its people, capacity and service capabilities. The ambition is to strengthen its national offering and pursue new opportunities across premium mobility, supported by the relationships and expertise developed over the past 22 years. Recognition in the Automotive Awards 2026 marks another key achievement to add to its ever growing list of industry awards. It also provides further encouragement for the business’s next stage of development. Reflecting on the award, Commercial Director Jamie Horne said: “Our achievements give us the confidence to think bigger, explore new possibilities, and keep raising our standards. There is a real sense of energy across the business, and we look forward to sharing more as these plans take shape.” To stay up to date with all of these developments, visit LCH using the web address listed below. Contact Details Contact: Jamie Horne Company: LCH Web Address: https://lchltd.com/ LCH
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