Business Innovator Awards 2018

8 Corporate Vision / Business Innovator Awards 2018 , Best Salesforce Telephony Platform 2018 & Most Innovative Cloud Based Telephony Service Provider 2018 BIN18011 BIN18012 Majestic Wines, Alzheimer’s Society, Reed .co.uk and British Safety Council as clients. For these illustrious clients, Natterbox is the obvious choice for a variety of reasons. Firstly, the firm’s CRM Integration is second to none and ensures a customer gets maximum value, both on the service and sales sides of the business. This allows Natterbox to empower customers to deliver dynamically personalised and shortened phone journeys for customers, utilising live CRM data to make decisions on what is presented to the client. Additionally, as Natterbox operates both as a Cloud SaaS vendor and a Registered Telco, enabling the firm to ensure a greater quality of service and one stop shop for customer engagements for their telephony needs. The company owns its own PBX cloud technology, not. which again enables it to control the experience of its customers and deliver a consistently high service level for their users across devices. To support clients and provide an exceptional level of service, Natterbox also ensures all data captured is recorded inside the CRM, enabling easy reporting and KPI management against ‘real’ business data, aligning CRM Natterbox’s world 1st and only fully integrated Telephony system for Salesforce has changed the way customers look at the phone experience they deliver for both their customers, agents, salespeople and service users. Over the years, the firm Natterbox has continued to be agile, innovative and engaging throughout its journey and today works closely with customers to understand their needs, both now and for the future. As a result of this approach, today the firm is unique as the world’s first and only end to end telephony service accessed 100% inside the Salesforce platform for both users and administrators and enables customers to mix Salesforce and non-Salesforce users, desk-phones, soft-phones, web-phones and mobiles all under one system. Thanks to its unique solution, Natterbox empowers businesses to use live CRM data to deliver personalised and shortened phone journeys, with high call quality around the globe. Thanks to its innovative solution, the firm is proud to attract customers such as Groupon, AGCO, Urban Massage, Airsorted, Legal and General, Natterbox delivers a Cloud based telephony platform, operating both as a Cloud Software Vendor and a Telecommunications provider. We profile the firm to find out more and explore the secrets behind its success. customer data and telephony data together inherently turns data into information and in turn into insights for the business leaders. Looking ahead, in 2018 Natterbox continues to grow its customer base, brand profile and staff and provides customers, partners and staff with a fast moving agile industry innovating platform to be proud of. The firm has already delivered a wealth of new functions in the past year and continues to strive for further innovations that will empower its clients’ success in both customer experience and efficiencies. A number of key new exciting developments will be bought to market in the coming year to enable Natterbox to build upon its current success and grow even further. Company: Natterbox Contact: Ian Moyse Address: No 1 Croydon, 12-16 Addiscombe Road, Croydon, CR0 0XT, UK Phone: +44 203 510 0500 Website: www.natterbox.com Cloud Based Telephony Service