CV Canadian Business Awards 2018

establishment of a global infrastructure for product support. We are committed to developing dry ice solutions for the betterment of various industries and the environment through a relentless pursuit of technology.” To ensure that clients receive the solution they need, the firm’s exceptional customer service begins right from the start, as Josh explains. “At Cold Jet, when we start working with a customer, we ensure that we show them that we take customer service very seriously. From being available 24/7 to answer technical support questions and helping find the right accessories for unique cleaning applications, to providing extended warranty and maintenance options, Cold Jet’s customer support provides the personal service our customers demand.” This commitment to client service would be impossible without a workforce of professional, talented and dedicated staff. As such, the firm operates an inclusive, supportive internal culture. According to Josh it is this, alongside the firm’s promotion of creative freedom that draws some of the industry’s top professionals to work for the firm. “Our people are attracted to Cold Jet because it offers an environment of innovation and free-thinking. Employees are expected and trusted to contribute to a collective outcome. We set challenging goals for individuals, and our company as a whole, and our employees are rewarded when those goals are met. Initiative, hard work and achievement are attributes that Cold Jet values and does not let go unnoticed. Those that perform and produce results are rewarded, both financially and professionally. “Keeping our staff motivated and informed is vital, therefore we stress career development and continued training for our employees. We encourage our employees to grow into roles and seek ambitions which leverage talents and initiative in ways not previously contemplated. Our focus on training and career development leads to a positive environment in which all employees are focused on the success of our customers, and also on driving the company to further growth.” As a key competitor in the dry ice market, Cold Jet has to work hard to ensure it remains at the forefront of the latest innovations in technology so that it can continue to offer clients unique products that are truly cutting edge, as Josh is eager to emphasize. “Fundamentally, Cold Jet’s superior product performance is built on innovative technology. We have set the industry standard in dry ice blasting and production equipment since the commercial use of the technology began. Our engineering expertise, value-driven technology and application solution experience have allowed us to pioneer, improve and offer the highest quality and most diverse line of dry ice blasting and production products in the world. “One area in which Cold Jet is unmatched in the industry is our proprietary nozzle technology. Cleaning applications come in a wide range of plant settings, environments and application constraints. One size nozzle does not fit all applications and Cold Jet has dedicated immense time and resources to develop our nozzle technology. We are the only company that employs aerospace engineers whose primary role is to produce the best blast nozzles in the industry. Our dedication to nozzle technology helps our customers use their plant air systems more effectively, increase cleaning efficiency and reduce blasting noise levels; more so than any other company.” Looking ahead, innovation will remain the firm’s ongoing focus as it seeks to build upon its current success, as Josh is proud to conclude. “Ultimately, at Cold Jet we are constantly innovating, developing improvements to our current systems and working on new products and advancing dry ice technology to ensure that we are constantly offering clients the solutions they need.” Company: Cold Jet Contact: Josh Robinson Address: 1727 Industrial Road, Unit 1, Cambridge, Ontario, N3H 5G7, Canada Phone: 001 800 337 9423 Website: www.coldjet.com