Dec21244 Best Drug & Alcohol Testing Company 2022 - Alberta INSPEC HEALTH SOLUTIONS is a team of healthcare professionals who are passionate about designing professional services to improve safety management, improving access to all services, and customizing customer care programs. Their tag line of “Combining Industry Expertise with a Laser Focus On Customer Service” are words this company takes very seriously. Pamela Guay, holds a Bachelor Of Science In Nursing and is the Founder and Director of INSPEC HEALTH SOLUTIONS. It is the Tri-Region’s FIRST drug and alcohol testing company since 2012. Under Pamela’s leadership and direction, INSPEC HEALTH SOLUTIONS has become a pillar of expertise in the occupational health testing community. She continues to variegate her services to meet industry and community demands such as drug and alcohol, respiratory mask fitting, health assessments, auditory, spirometry, covid testing, vision, injections, infusions and offsite HR management. Pamela Guay has demonstrated creative, out-of-the-box thinking, ensuring that her company delivers quality service with unparralled customer service, helping her to stand out from the rest. She is constantly evolving her services and products to meet the needs of their customers regardless of circumstance, whether it’s extra hours, services, or locations. Her team customizes drug tests to client and industry specifications and provides additional off-site support for safety programs. In addition, Pamela has earned a solid reputation for problem solving challenging situations, always keeping the focus on the customer. Every transaction in this company is performed with the highest level of professionalism and excellence; from answering the phone, performing the services, to the accounting department. INSPEC employs the services of Medical Review Officer physicians, Registered Nurses, Certified Testing Technicians, Substance Abuse Professionals, and Certified Laboratories to process results and provide additional expertise. The company’s people have a “can do” attitude and work to do whatever it takes to meet the client’s requirements. Pamela Guay states, “I believe that you can work with skills, but you cannot work with an attitude. Thus, everyone I employ has a positive attitude, and shares the same passion for customer service. and will go out of their way to accommodate client requests. Providing exceptional client satisfaction is our reputation and we work hard to live up to that expectation, not just once, but with every transaction”. 2021 was an exciting year for the company whilst building its Nationwide Network of over 200 locations across Canada. In addition, another mobile unit was added to their services giving clients added service flexibility to accommodate onsite and emergency situations. With these two added services, INSPEC is a “one stop shop” when it comes to occupational testing needs. It doesn’t matter where the client is calling from, which province they live in, or what their need is, INSPEC HEALTH SOLUTIONS can always provide the service. INSPEC now has its sights set on exciting plans for Q1 of 2022. To support its network of locations across the country and its clients, the company has built a Safety Software Program, called IHSDIRECT. This program is an innovative, comprehensive and cutting-edge software program developed and piloted by real people, using real systems. Some of its features include the ability to upload all drug and alcohol results, tracking and verifying uploaded data, storing all documents in one secure location that can be shared from anywhere, ordering supplies, and expirying alerts. Additionally, there is an option to book your next test anywhere in Canada. All results are managed through the system to ensure safe and secure results delivery for clients. This program was developed as a request from customers, and it has been built to meet their specific needs. In fact, several customers piloted the software straight from the beginning to inception. Pamela said, “We really value our customers’ input so it was vital that we got the go-ahead from them as each phase progressed.” Supporting her immediate community is also very important to Pamela. She believes education is very important and is proud to provide mentorship opportunities to support young people in furthering their career development in her community. Pamela states “that it is her way of giving back to a community that she was born and raised in and that has supported her for last 15 years in business”. Pamela said, “We are having a ton of fun and growing at a pretty steady rate. We are excited to crush our goals this next year and continue to share our passion for all health testing with our community”. Company: INSPEC Health Solutions Contact: Pamela Guay Email: [email protected] Website: www.inspechealthsolutions.ca Canadian Business Awards 2022 27
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