Corporate Vision December 2017

CORPORATE VISION / December 2017 55 Company: Carolina Business Equipment Inc. Contact: John Eckstrom Contact Email: [email protected] Address: 5123 Bush River Road, Columbia, SC 29212, USA Phone: 803 798 7522 Website: staff can get across their point of view, and John comments on the fact that active management is a key part of ensuring everyone gets their say. “From our most tenured to the least tenured person, we encourage open and passionate discussion about how we can improve. Performed at the company are weekly strategy meetings, the use of SWOT’s and encouragement for different teams to work together as one team for the combined success is our continuing goal. “Furthermore, we assess new possible internal tools, products and services; not many make the cut but once we have chosen we are confident in that selection. Here is where the very active management is necessary to make sure the team leaders are always communicating with one another, as well as staying on the Fully Managed IT Services, MPS and Business Solutions g lookout for some of the new stuff mentioned above.” Part of being the leader in the industry is providing not just the best solutions, but also the best customer service. Therefore, John tells us how staff go about undertaking a new project, and what steps they take to ensure clients receive the best possible outcome, which can sometimes provide a measure of the company’s success. “Considering new engagements, this process always begins and ends with listening to the clients to understand their needs and desires. Then, our team sets the expectations seeking to become the people who say yes. While it always feels good to say yes, it is imperative that we fulfil our promise and deliver the best service possible to the respective clients. When we must say no, our task is to find a way to deliver the desired outcome via a different path. As the expert in the engagement, we lead our clients to solutions that exceed their request within the budget and limitations for that engagement.” Regarding the future of the firm, John is keen to emphasise that the company will have to adapt along with the industry and the new technology that will be developed. Monitoring trends and being pioneers in the industry is one of the key factors of CBE’s success, with John stating that the firm enjoys being ahead of any advances that develop, both in technology and business. “As the industries and technology change, we too must adapt and work to stay ahead. Over the past year, we have been seen as a solutions provider for other managed network services providers and frankly that is the easy part. For the foreseeable future, we are on a good path, and we must stay vigilant to ensure we make the relevant adjustments, plus, be ever watchful for the next best opportunity that fits into our wheelhouse. This is the real fun part and it also is what has differentiated us from the others. Remember, before Technology Disrupters was a common term. we were bringing solutions to the market place the way business will be conducted.”