Corporate Vision December 2017

58 CORPORATE VISION / December 2017 , Sagari Ltd are an Outsource IT Provider specialising in providing Cloud Services, IT Strategy, Security and Compliance. Taking time to profile the firm, is Sagari Ltd Director, Steve John reveals more about the company’s accomplishments over the years. Smart IT Solutions Founded in 2008, Sagari Ltd are an Outsource IT Provider who work with B2B in the Financial Industry and businesses who require specialist Security and Compliance requirements. Sagari Ltd help business identify the solutions and services needed by delivering a short and long-term IT Strategy that focuses on the core areas of Support, Security and Compliance, and then further adds value to identify key drivers for the business such as workflow automation, Knowledge Management, IT efficiencies and Business Intelligence. Sagari Ltd will build this into a Roadmap so our customers can understand this by assigning resource, budgets and timeframes to facilitate each requirement. This helps our customer dedicate time and plan effectively. Quality Management is a key principle in our business, which is why we are an ISO 9001 Accredited firm. Sagari Ltd process and automate as much as we can so we can ensure a consistently high level of service from on-boarding, through to the day-to-day running of the services provided- which is regularly reviewed. We changed our approach for undertaking new clients and projects by looking at what the customer wanted to achieve long term as part of their IT Strategy. Understanding the customer better and working with them a lot closer in general was a key driver for undertaking new Project because the customer trusted Sagari Ltd to take over more responsibility and were assigned more opportunities as a result. Sagari Ltd used to outsource the support services to external supplier to provide the services we offered. We knew we had to bring this all in-house to bring things up to a quality standard we were happy with, and to take back a lot more control to grow the business in the direction Sagari Ltd wanted to. This has been an incredibly complex, time-consuming and expensive task, but knew we would reap the rewards once this was back with Sagari Ltd. Now we have far more flexibility and can provide the level of Customer Care and Service Excellence our Customers Expect. Sagari Ltd possess some key qualities which we feel make us very successful. We brought in our Roadmaps which has become fundamental in cementing and building our business relationship to define trust, adding value, setting expectations and delivering exemplary service. Together with our superior support and quality controls, we have retained and grown our business through this success. Speaking of success, it feels fantastic to be recognised for Corporate Excellence Awards 2017 as the most outstanding IT Consultancy 2017. The Sagari Ltd team have worked extremely hard to become an IT Consultancy Firm, so we can identify the gaps clearly to implement IT Strategy, IT Support, Cloud, Compliance and Security for our clients. These are key for the modern business which is what customer want and expect as part of leading IT Support Companies. Winning this award means we are confident that we are very much on the right track and heading in the right direction, as making almost a 100% change in our offering, bring on an IT Consultancy Team and bringing the support back in-house has risks associated that may not have paid off. We felt from our research that we were confident in our approach, but to win this award certainly was a huge boost to the whole Sagari Ltd team who made this happen. The Tech Business is a vastly changing industry which if you stay static for too long, then customers will leave and you won’t be competitive for attracting new business. Sagari Ltd feel the industry has moved away from purely Hosted solutions such as Hosted Desktops and are opting for Hybrid solutions which provides improved benefits in business continuity. These changes have affected our business due to a lot of investment in moving to a fully hosted model, but now have addressed many of these issues 1712CV23 and feel we are cutting edge and current in our service offerings. There are many changes happening within our industry which is affecting it - with changes such as “Anything as a service”, Artificial intelligence and business learning. What we offered six months ago is normally already out of date. Furthermore, with the ever-increasing complexities of Compliance, such as ISO requirements and now the new GDPR regulation. Customers want IT Providers to understand and help with these issues. Customers expect their IT systems to just work and are more interested in seeing value for resolving bigger issues through technology. Sagari Ltd have recognised that we need to change our business quickly to attempt to stay one step ahead. We are beginning to invest more in researching emerging trends and technologies so we can be planning our own IT Strategy. Sagari Ltd are heavily moving more and more into Cyber Security products and services as Cyber Attacks are a growing threat, so will the protection methods for our customers so they are confident in our ability to protect them. Sagari’s Ltd future aspirations are to become a leader in IT Compliance and Cyber Security, whilst looking to further add to our portfolio in the trends of “ Anything as a service ”, machine learning and Artificial Intelligence (AI).