International Health and Safety Awards 2018

4 Corporate Vision / 2018 International Health & Safety Awards , Rockall Safety Most Innovative Public Safety Equipment Specialists 2018 & Health & Safety Customer Service Excellence Award 2018 Drawing onmore than two decades’ experience in the market, Rockall Safety supplies and manufactures reliable safety equipment and clothing to clients across the UK. We invited Lee Brown to tell us more about the firmand how it has come to achieve the incredible success it enjoys today in this vital market. For over 20 years, Rockall has specialized in the supply and maintenance of quality branded safety equipment, sourced by some of the best manufacturers across the globe. Lee discusses the firm’s solutions in more detail and outlines how far the firm has evolved over the years to continue meeting its valued clients’ ever-evolving needs. “Thanks to our vast experience in the industry, at Rockall we understand how the quality of the gear you’re working with can vastly impact on the success rate of an operation; our main concern and core philosophy is to provide an excellent customer experience and reliable equipment that our customers can count on. With the development of new innovative technologies, our business has adapted to meet this high demand; this has allowed us to supply our customers with only the best equipment available on the market. “Operating primarily as a B2B business, through the years we have established a trusting relationship with numerous high- profile organisations across the UK. Many of these companies, which include fire fighters, laboratories, water/waste water treatment plants and chemical companies, rely on Rockall to provide a consistent service that they can continue to use in their time of need.” This exceptional level of service and support has been central to Rockall’s success, and as such Lee is keen to showcase how far the firm goes to ensure excellence for every client it serves. “To us, our customers are more than just a name in a database; many of our clients have established a trusting relationship with our sales staff, which has steadily turned into a year-on-year growth for repeat order and loyal customers; we acknowledge their professional needs in a way that is rarely seen in the sales and service industry, for which we have been generously rewarded by doing business with many amazing people. “As such, from the very start of every project, we have a dedicated customer relations department to help the client through their initial purchase right through to after sales support; they are advised of best practices in regards to the equipment they are dealing with in addition to frequent dialog from us, keeping them up to date on the status of their order.” Having achieved a reputation for excellence, Rockall is proud of how far it has come, but is keen not to rest on its laurels. Lee explains how the firm is constantly adapting its service, offering and integrating client insight and feedback into its work to ensure ongoing satisfaction. “Additionally, as part of our ongoing-focus on excellence we regularly send out customer surveys so that we can review the performance of the overall business. We are always looking for new methods to further improve their experience and streamline the entire process. The metrics collated by this survey help us to better understand what we are doing well and what we need to fine tune for their next experience with us. “With our ear to the ground on developing trends, we are frequently adding new products to our store. By signing up to our company newsletter, clients can stay up to date on our products and discounts, all the while receiving regular tips regarding best practices, including how to maintain their gear.” With regards to the future, this focus on adapting around industry developments and client requirements will remain central to Rockall’s ongoing success, as Lee is proud to conclude. “As a dynamic and innovative business, at Rockall our team is continuously growing, bringing onboard new specialists that can further improve our business model. One of our most recent developments is the introduction of our new website design, which is now accessible and better incorporate the Rockall philosophy; our intention is to provide a user-friendly experience that streamlines the buying process, while giving them all the information they require. Within the next few months, we will continue to introduce new features that will further improve our clients’ journey and make their visit more fluid and intuitive. “Looking ahead, our next objective will be to expand the services we provide; this will include providing onsite training, upon request, widening our coverage across the UK through the acquisition of additional vehicles and partnering with more brands to source unexplored product ranges. These developments offer us the chance to further enhance our success and grow Rockall even further over the coming years.” Oct18412 CONTACT DETAILS: Company: Rockall Safety Name: Lee Brown Address: 8 Lambourne Cres, Cardiff, CF14 5GF, United Kingdom Phone: 0845 3300 447 Website: www.rockallsafety.co.uk