Issue 11 2023

Oct23171 Best Sales & Lettings Agency 2023 – East Sussex KLA Properties is that special sort of company that does the majority of its business with clients that are recommended its services through family, friends, or colleagues. Whether this be selling or letting property, repairing a leak, or overseeing projects of any size, the team are happy to help. There is no pestering nor cold calls, instead honest and direct advice is provided upon request, which is always appreciated by clients and apparent through an abundance of positive reviews left by customers following their positive experiences. KLA’s team love property, and this love is embodied through Kirsty and all of the staff and comes across in each interaction every single day. It took Kirsty a while to muster the courage to start an agency of her own. It was a family tragedy and loss of confidence in the ethics of a former employer that gave her the push to go ahead and make the leap. Upon deciding to leave her job, she was given the time and space to begin work on setting up KLA Properties, which launched in the middle of February 2020. Just four weeks later, the UK was put into a lockdown as a result of the Covid-19 pandemic, and the industry ground to a halt. Undeterred, Kirsty spent this time building relationships with customers online, planning for a future where the company could operate once more and hit the ground running. Following a successful re-opening, client demand resulted in the launching of sales in December that year, and the team would KLA Properties (KLA) is an innovative, independent letting and selling agent, boasting more than 20 years of experience in Hailsham, Eastbourne, Heathfield, and surrounding areas. In addition to the stellar agency services its clients have come to expect, the company also offers management, maintenance, and a consultancy service. KLA Properties loves to solve problems, and Founder Kirsty Peyton-Lander and her team strive to provide a tailored and personalised approach with every customer. By taking the time to get to know its clients, the business can successfully match tenants with properties and landlords, maintaining good, long-tenured relationships. We speak with Kirsty to learn more about starting and running a successful, personal business. continue to grow, with property maintenance beginning in summer 2021 and proving popular among clients. As KLA approaches its fourth year of trading, the journey it has been on has shaped the company to be resilient, adaptable, and understanding. This is aided by an undercurrent of the personal, with the company name and branding reflecting the names of Kirsty and her children, Lexie and Archie. Having been through a lot as a family, the logo was designed around their strengths, a triangle with three equal points boasting each of the family members’ favourite colours. Through this resilience, KLA is now able to offer an array of quality services and is ever-expanding into new areas of the market and new locations across the East Sussex area. Through its letting services, the company specialises in protecting its clients’ investments; whether they have one property or ten, the attention and care given is the same. Through its sales department implemented thanks to constant requests from customers, honest valuations are afforded a service where no expense is spared, with a professional photography company showing houses in the best natural light and including a virtual tour and floor plan to prospective buyers. For those in need of consultancy in the area of property legislation, KLA has things covered thanks to the wealth of experience and knowledge Kirsty and the team have to offer. First-time landlords and those looking to expand their portfolios can seek out guidance and professional advice on what makes a prime rental property. An extension of this excellent service is the maintenance team, who are subsequently available to provide quotes to anybody needing jobs large or small carried out around the home, inclusive of bathroom re-fits, kitchen installations, plumbing, decorating, and electrical works, to name just a few. Further, Kirsty herself is constantly working hard to combat the common myth that agents don’t act when disaster occurs. She personally carries out inspections and maintenance checks simultaneously, so she can ensure that issues are resolved and therefore larger problems are avoided. Kirsty is dedicated to efficiently responding to any maintenance emergency that arises, always on-hand should clients need her urgent help. To have built what Kirsty has so successfully in a short amount of time is a commendable feat, especially taking into consideration the pandemic and lockdowns which commenced just as the business was starting to find its feet. Kirsty puts it best herself when she says, “I believe in transparency and taking a personal yet direct approach. It isn’t about letting a property to the first person who views, it’s important to match the right landlord and tenant to one another. Almost like a property matchmaker!” Contact Details Contact: Kirsty Peyton-Lander Company: KLA Properties Web Address: