Issue 2 2020

38 CORPORATE VISION / Issue 2 2020 , OnPoint Remains On Point Founded in 2015, OnPoint Warranty Solutions was launched by customer experience experts to help global brands with all manner of service, administration, and warranty needs. The last two years have seen CEO Chris Smith at the helm. As Chris approaches his two-year anniversary with OnPoint, we profile both the man and the firm to discover why he has been namedMost Influential CEO of the Year 2019 for the consumer services sector. Warranty underwriting is vitally important, to help protect both products, and the people who use them. As well as warranty underwriting, OnPoint also specialize in service administration and home warranty products for the consumer services industry. The firm prides itself on its ability to create brand loyalty through solutions which are designed to reduce risk, increase efficiency, delight consumers, and improve its client’s bottom line. It does this through building on the foundation of A-rated insurance partners, a connected and expert service network, omni-channel consumer interactions, and the latest service administration technology. At the head of it all is an industry veteran; CEO, Chris Smith. Having dedicated more than thirty years of his working life to the consumer electronics and technology industry, there are few individuals better equipped to lead OnPoint than CEO, Chris Smith. A seasoned veteran of the service contract and extended warranty industries, recognized product service leader, and designer of customer experiences, long-time industry stalwart, Chris, honed his experience with giants such as Samsung, AIG, General Electric (GE) and ServicePower in a variety of leadership positions. Prior to joining OnPoint, Chris served as Vice-President of Service Operations for Samsung Electronics America, Vice- President of the Consumer Experience for AIG, CEO of ServicePower Field Service Solutions and President, GE Warranty Management. Then, in March 2018, Chris joined company founder Rob Christian, coming onboard as CEO for OnPoint in Louisville, Kentucky, where he has since remained. During his tenure thus far, Chris has ushered in a new era of success for the firm through the launch of innovative service solutions, when combined with Rob’s signature warranty underwriting solutions, which have greatly impacted customer experience and loyalty for many clients. Under Chris’ leadership, OnPoint has expanded its offering of warranty and product service solutions that drive revenue for manufacturers, retailers, and service providers across the industry. With expanded warranty underwriting options, warranty administration services, newly launched home warranty programs and its core extended warranty and service programs, OnPoint’s solutions also deliver value for consumers. Chris is currently driving the launch of HomEase, a direct-to- consumer product that is aimed at offering protection options, including home warranties, and product service solutions for a wide range of consumer products. HomEase makes protecting products and getting help when needed easier than ever before, simply by Nov19280 offering consumers the ability to personalize coverage based on their unique inventory of products through a variety of options. The launch of HomEase forms much of the excitement for OnPoint heading into a new decade. As a subscription service, it provides consumers with the ability to customize product protection and service through bundling service contract, home warranty, and on-demand services based on unique needs. Never has it been so easy for consumers to get help with home appliances. Thanks to Chris’ insight and industry experience, OnPoint has developed a game- changing product for the market. Front and center of the corporate philosophy that Chris has instilled in the team at OnPoint is the desire to do right by the consumer. Every single staff member, from the frontline support representatives to the underwriting professionals, are driven to create innovative solutions that meet the needs of consumers from all walks of life. From boomers who want product protection, to millennials in search of smart technologies, OnPoint works for everyone. The problem-solving culture of the firm ensures an unparalleled level of transparency aimed at helping all consumers. In every single action that the team at OnPoint take, Chris’ desire to deliver the absolute best service for consumers everywhere shines through. A veteran of the industry, Chris’ guidance and understanding has been instrumental in ushering in this new period of success for OnPoint. As the firm continues to protect consumers and deliver innovative solutions for consumer-focused organizations, it is a sure bet that success will continue to come. Contact: Chris Smith Website: www.onpointwarranty.com and www.homease.com