Corporate Vision Issue 4

CORPORATE VISION / Issue 4 2018 21 what they do, your excellent results will speak for themselves. “Today, I am a multi-award-winning Emirati hotelier, I have worked for reputed companies throughout my career in hospitality and therefore, I am well positioned in the industry”. Moving forwards, Mona is currently preparing to release her first book titled, ‘ Beat the Odds ’ in which she talks about her hospitality career journey, sharing effective tips and tools to other hoteliers that will enable them to enjoy a successful career in the hospitality industry. Contact: Mona AlHebsi Address: West Crescent, The Palm Jumeirah, PO Box 27722 Dubai, United Arab Emirates Telephone: +971 4 453 0000 Visit us at: www.jumeirah.com the UAE. This sector alone makes up as much as 25% of Dubai’s economy.” Jumeirah Group is a major local operator of luxury hotels in the UAE and expanding globally with an impressive pace. The most recent addition to Jumeirah’s portfolio was the stunning Jumeirah Royal Saray in Bahrain that was inaugurated on the 28th February 2018. The hotel business is very competitive in this part of the world due to large scale investments, creative concepts and additional hotel rooms supplied into the market quite aggressively. Mona describes what she believes hotels need to do in order to keep on top of the ever evolving developments throughout the industry. “For hotels to stay ahead of the curve, they need to focus on delivering exceptional experiences to their guests influenced Living up to an Excellent Reputation g by knowing their individual preferences.” In terms of providing the best service possible to guests, Mona emphasises the importance of establishing a positive organisational culture underpinned by strong employment branding initiatives to attract the best talent. “You can have the most astonishing landmark, but if your employees are not spot on in anticipating guests’ needs and surpassing their expectations, then you are not fulfilling your true calling as a hotel company.” “Jumeirah Group prides itself being ‘Your Place to Shine.’ This is how we attract top talents across the industry to work in our hotels, so that we can live our brand promise that is ‘Delivering Imaginative and Exhilarating experiences in Culturally Connected environments that are offering Thoughtful and Generous services. ” On another note, Mona urges hoteliers to take advantage of the extensive opportunities available to them to have a successful yet meaningful career throughout their working life. “To succeed in the industry, I believe you should never wait for things to happen, you should be proactive and become the person who makes things happen, this is how you will stand out in a competitive marketplace.” In her concluding comments, Mona accredits her success to good intentions and clarity of purpose, talking about having good intentions and making a considered effort to help others. “If you are well intentioned and continuously thinking about helping others around you to also excel at