Issue 7 2021 17 May21749 Leading Providers of 24/7 Business Tech Support - Nigeria Ha-Shem Limited is an agile, innovative leader in the IT marketplace. Since 2004, it has gradually become one of the most powerful IT solutions and services companies in Nigeria. Founded in 2004 and incorporated in 2006, Ha-Shem Limited sets out to redefine the meaning of IT services, support, and consulting by creating a new and better IT experience for small, mid-sized and enterprise businesses. To accomplish this, Ha-Shem Limited focuses on developing strong partnerships with its customers by delivering the best service, technical competence, and unparalleled support capabilities. Sales Manager, Veronica Onwuachi states, ‘We have a clear importance on combining business and technology through our Hybrid IT solutions. This includes cloud, IT infrastructure, managed services, and end-user support. With this we can define and customize what the future of IT looks like for our clients. We are innovative, flexible, cost-effective, and business-focused.’ Veronica continues, ‘In short, we understand how each customer works and what they wish to accomplish from an IT perspective and then deliver.’ Ha-Shem has served its clients for over 17 years with dedication, distinction and is looking forward to expanding its product and service offerings as the market demand continues to evolve. Veronica says, ‘the growth of technology enforces a continuous need for organisations to work faster, smarter, and better; hence, the needs of individuals and organisations to increase as they constantly desire productive tools to equip their workforce.’ As an IT Solutions Provider, its Ha-Shem’s prerogative to identify and address these continually evolving needs within organisations to ensure the effectiveness of the workforce within its customers’ establishment. Some of the industries Ha-Shem covers include those related to the business sectors: Financial, Insurance, Government (Federal, State), Telecommunications, Oil & Gas, Public Sector, Manufacturing, Transportation, Professional Services. Ha-Shem’s mission is to exceed its customer’s expectations, by engineering innovative and timely solutions supported by professional services that deliver excellent business value for its customers. Its organization can deliver to clients everything from a transaction, all the way through to its operation. For many of its clients, it assumes responsibility for not only procurement but also operations in complete transparency. ‘One of our enterprise clients once mentioned to us that one of the characteristics that defined the difference between vendors and partners was sharing accountability for business outcomes. It is not just about selling clients software but playing a strategic role and sharing responsibility for the software and its productive use.’ Ha-Shem continues to evolve by responding to the pace of change in technology, the marketplace, and its clients’ needs. Veronica states, ‘the company has a focused, dedicated staff of seasoned professionals who can assess the real benefits of emerging technology, and who are agile enough to exploit it for its clients. This depth of experience and commitment to quality uniquely equips Ha-Shem to assist our customers in developing business solutions.’ Veronica continues, ‘what sets us apart is our view of the technology decision process as a lifecycle that includes education, assessment, planning, acquisition, deployment, and support activities. We start with our comprehensive engagement model and governance framework designed to optimize our customers’ software portfolio across their organization.’ This unique approach, named Ha-Shem 360, gives its customers access to business analysts, solutions architects, product specialists, project managers and many more resources to help in the decision process. Adapting to the challenges in 2020 has been difficult due to the current Covid-19 pandemic, yet contrary to expectations, Ha-Shem has thrived. ‘As an IT services provider, our aim is to set an example as an organisation by seamlessly adopting the digital transformation strategy that we pitch to our customers and with most of our infrastructure in the cloud, we began to gradually adjust to the work-from-home initiative.’ Veronica declares, ‘we like to say that the cloud-ready infrastructure is one that is always prepared for an unexpected weather change. Adopting the cloud infrastructure empowered us with the ability to deliver to our customers and complete the ongoing projects within the expected timelines. Our clients’ success stories are proof that the virtual workplace is here to stay in Nigeria.’ In the current economic climate, organisations turn to a partner with a world-class team that is passionate about gaining a competitive advantage, delivering an excellent customer experience, and the necessary tools for future proof technologies. Han-Shem takes the time to understand its customers’ business needs and challenges. ‘If the client succeeds, the company succeeds - it is that shared vision and personal commitment that drives Ha-Shem to be culturally fit and aligned with our customers and the solutions that they seek,’ says Veronica. So far, Ha-Shem has claimed two reputable international awards and two ISO Certifications as well as a certified NDPR Compliant and are currently looking to build a strong partnership with industry heavyweights like PECB. In addition, it has begun full deployment of solutions designed by its own in-house developers. One is a Visitor Management Solution called Havis 360 V-Login. Despite any challenges, it is crystal-clear that Ha-Shem will be at the helm of the aggressive digital and technology revolution that will be recorded in Africa soon. Contact: Veronica Onwuachi Company Ha-Shem Limited Web Address: https://www.ha-shem.com Email:
[email protected] Address: 9, Ibikunle Street, off Herbert Macaulay Way, Yaba, Lagos.