Corporate Vision January 2017

68 CORPORATE VISION / January 2017 , T-DRILL is one of the world’s most versatile and successful suppliers in the tube and pipe fabrication niche. The company offers solutions for challenging tasks, including collaring, cutting, flanging and end-forming performed in various applications. T-DRILL solutions cater for a versatile market, and the company now exports to more than 50 countries. Anne explains their business strategy and more about what the firm offers. “Our applications are found in the HVAC, shipbuilding and equipment manufacturing sectors, as well as in automotive and water treatment, food and dairy, pharmaceutical and chemical industries. Since we supply fabrication machines both to industry and plumbers, our product range encompasses solutions from portable on-site hand tools to flexible customized, fully automated production lines of the size of a detached house. “T-DRILL emphasises good customer service and aims to create long-term and reliable customer relationships. We have built up an extensive customer- oriented service chain for our products and work closely with our customers. They are involved in the process and together we build up the best solutions. As a company we do it with decades of experience and in a flexible and Tube and Pipe Fabrication Solutions T-DRILL is the world-class supplier of tube and pipe fabrication solutions. T-DRILLmachinery consists of both industrial solutions for several customer segments as well as portable solutions for mechanical contractors and plumbers. CEOAnne Hanka describes the services they offer, along with how they have adapted to changes in the industry. productive way, the customer’ needs in focus. T-DRILL also makes a considerable input into product development, allocating ten per cent of turnover into this activity. We want to ensure that the machines meet customer needs better, more efficiently and with longer machine life than ever.” In order to offer the best possible client service, T-DRILL ensures every aspect of the company is up to scratch. Anne explains that T-DRILL adheres to several key principles when working with a client. “Every part of the company needs to be developed equally and we want to have a good understanding of customer needs and, aided by our own, vigorous R&D, to be able to offer the best solutions in the market – not only for today’s needs, but to also response the future needs. Our company cornerstones are to focus on the customer, ensure everyone is in customer service, have the will to win, have professional pride, assume responsibility, have enthusiasm, be daring and work together as a team.” As an example of this kind of working is a recent project with a Boston-based company, J.C. Cannistraro LLC, a real estate contractor of currently 800 employees following vigorous organic growth. When the company found that it was having trouble keeping up with its many construction schedules, a dedicated Cannistraro development team took the challenge and studied how higher productivity could be reached. Through analysis they spotted a nasty bottleneck in tube cutting and branching. The process was slow and the skilled professionals had to spend time in relatively simple and routinely monotonous operations. The solution was found in the flexible T-DRILL technology, customized to meet the ambitious company objectives. T-DRILL has the suitable machines for both cutting and branching applications – TCC-50 RL, a chipless cutting system and S-54 tube branching system – but to combine these machines, and to work up an entire new system and the software to support it, was challenging in many ways. It was something T-DRILL hadn’t done before and the company had to start the project with a blank sheet of paper. After several months of dedication, planning and hard work, T-DRILL delivered a totally customized, combined cutting- and-collaring-machine with automation equipment as well as new-generation software. Thanks to this flexible T-DRILL manufacturing, the change in Cannistraros production strategy and especially in productivity is dramatic. The company is now able to work about six times faster compared to the previous method and specialist employees can use their real professional skills. As well as high quality customer service, the help and the support that are always available, T-DRILL ensures it is fully aware of the latest changes in the industry. Recognising these changes, along with noticing regular updates in technology only ensures T-DRILL is aiming to be the best they can be. “The pace of change in the industry is getting faster still. New materials and new solutions for fabricating them are on their way, corporate structures will become more and more international, the labour market will change, there will be even more automation, etc. To keep up with all this changes, we have to react quickly and be awake. “Technology is bread and butter to us. We make sure to have latest technology in every step. R&D uses the latest 3D CAM software to create state-of-the-art technology and the machines of tomorrow. Production invests in production machinery for superb precision. We are also using the LEAN principles and a new CRM system is to be introduced for better utilization of the latest marketing techniques and we will continue training our personnel.” 1701CV48