July 2026 | 9 What’s more, client banks implementing front-to-back orchestration for lending journeys have seen conversion improvements of 10 to 15 percent, alongside meaningful reductions in cost per origination. The ability to run deterministic and agentic workflows side by side has been central to these results. Additionally, banks utilising Studio, Starter Packs, and Delivery OS to build and deploy new capabilities have reported change velocity improving by a factor of three compared to previous delivery models. Reflecting on these exceptional results, Stefan shared, “The most rewarding part is seeing what production AI looks like inside real banks: loans approved in minutes; disputes resolved without manual case-building; AI agents executing within defined guardrails, producing a complete audit trail. These are not pilots. They are live operations. Watching that happen – at scale, with control, is what makes this work genuinely satisfying.” Recently, Backbase was named a Leader and a Customer Favourite in The Forester Wave™ Q2 2026. In a rigorous, independent assessment of the banking technology landscape, assessed 11 vendors across current offering, strategy, and market presence, recognising Backbase for the commercial traction it has achieved worldwide. Forrester commented, “Backbase is a good fit for banks seeking a platform with state-of-the-art tech, useful off-the-shelf capabilities, CX tools, and a foundation for future initiatives.” This month, Backbase has seen further success in Corporate Vision Magazine’s 2026 Technology Excellence Awards, recognised for the instrumental role it has played in reshaping the banking landscape for the better. The company has unified the frontline operations of countless clients since its inception, eliminating fragmented systems and empowering banks across sectors to operate with confidence, clarity, and consistency. It is for this reason that we at Corporate Vision Magazine are delighted to recognise Backbase as Europe’s Best AI-Native Banking Systems Provider 2026. Contact: Stefan Maritz Company: Backbase Web Address: www.backbase.com “Banking is one of the most consequential industries in the world. It touches every person, every business, and every economy. When banks work well, they enable livelihoods and underwrite ambitions. When they work poorly, the consequences are equally widespread.” With headquarters in Amsterdam and teams around the world, Backbase is an innovative fintech company in 2003 by Jouk Pleiter’s clear conviction: banks deserve better technology, and their customers deserve better experiences. This conviction led to the development of the AI-native Banking OS, a system designed to turn fragmented banking operations into a Unified Frontline in which customers, employees, and AI agents are united to work as one across digital channels, front-office, and operations. Backbase has designed the AI-native Banking OS to solve a structural problem impacting the banking industry. Banks run across multiple disconnected systems, while the real work – such as handoffs, exceptions, decisions, and coordination – happens in the whitespace between them. No system owns this work, and humans are left to bridge it manually. This is where significant operational cost lives, and Backbase believes that it has developed the solution. While most banking technology vendors add AI features to existing platforms, Backbase has built the AI-native Banking OS from the ground up. The Control Plane sits above systems of record and coordinates execution across the entire banking frontline. Rather than replacing cores, CRMs, or data platforms, Banking OS works on top of existing banking infrastructure – including core systems, payments, cards, risk tools, and CRM software – without replacing them. Through the development of the Banking OS, Backbase aims to create the Unified Frontline, a new category in banking technology that focuses on integrating digital channels, front office, and operations into a single coordinated system powered by an AInative banking OS. This model eliminates the fragmentation of banking operations by creating a shared customer view and coordinating activities across systems, whilst supporting the facilitation of Elastic Operations across organisations. More than 120 leading banks have chosen Backbase to deliver these exceptional benefits, spanning Retail, SMB and Commercial, Private Banking, and Wealth Management. Client banks automating highvolume servicing domains have reported cost-to-serve reductions of 30 to 40 percent. This result has been driven by the combination of Nexus’s unified semantic layer and Sentinel’s Decision Authority framework which, together, gives agents complete customer context whilst governing every action before execution. Banking technology has evolved significantly over the decades, distinguished by improved digital channels and expanded mobile adoption. But the operational foundation – how banks actually coordinate work across employees, systems, and customers – has remained largely untouched. Enter Backbase, the brilliant mind behind the AI-native Banking OS promising to reduce fragmentation across financial institutions’ frontline activities. We spoke with Stefan Maritz, Head of Content Marketing, as Backbase is named in the Technology Excellence Awards 2026. The Unified Frontline Begins with Backbase
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