Large Business Awards 2017

, Best Short-Stay Accommodation - Scotland Holiday Inn and Holiday Inn Express GlasgowTheatreland hotels are two perfectly located establishments designed tomeet the needs of various travellers. We invited Livia Bell to tell us more. Holiday Inn & Holiday Inn Express Glasgow Theatreland, with multi-awarding winning La Bonne Auberge Brasserie, are owned by Glaswegian entrepreneur Mr Maurice Taylor CBE. The hotels have a varied client mix of business, leisure and tour groups. Awarded ‘Restaurant of the Year’ by the Prestige Hotel Awards, La Bonne Auberge offers breakfast, lunch, pre/ post theatre dinner, room service, afternoon tea and private dining, where guests are able to enjoy the delights of dining at the hotel. Having been fully refurbished in 2015, in order to offer the very finest standard, the Holiday Inn is able to offer guests a stay to remember, as Livia emphasises. “At the Holiday Inn, our goal is to be the first choice hotel in Glasgow. For this reason we strive to provide our guests a home from home customer experience and a memorable stay to return again. Leading by example is critical to creating the right internal culture. Coaching our team through their development is very important as well as providing them with all the skills for the job and more, so that they are ready for any internal promotion opportunities. Overall, it is our people that make us special, because although there are many hotel beds in the city, guests are looking for people who genuinely care and want to give the best possible service. The main philosophy, which we train our team on right from the beginning is, ‘Empowered to WOW’ our customers and guests. This gives our team the confidence and authority to resolve a situation so that everyone leaves happy.” Right from the start the company aims to attract the very best talent in the hospitality market, as Livia discusses. “When we first look into hiring new members of the team we employ a thorough interview process. Once we find a candidate we like, we offer a very attractive remuneration and benefits package, as well as the opportunity to become part of a team in our industry and provide the training required for each person to succeed. Many of our team members have worked here for a very long time and each year we host an awards dinner. The hotel is like a big family and last year long service awards were given out to team members who have been with us for 10, 15 and even 21 years. When you come to work at both hotels you are joining a family, and this culture ensures that guests receive the very highest standard of service.” Ultimately, Glasgow is a very competitive market place, with many new hotels and restaurants opening in the city on a regular basis. Therefore, as Livia concludes, Holiday Inn and Holiday Inn Express Glasgow Theatreland both have to be proactive and work hard to ensure that they remain at the forefront of emerging developments and continue to meet clients’ ever evolving needs. “The rebranding of many of our competitors, as well as new openings means that we constantly have to be very proactive in our plans. In order to achieve this, we always monitor the market place to identify new opportunities and potential threats. Some of our upcoming developments include an innovative new website which will improve the user experience and ensure that we are technologically able to keep up with our competitors, and we will continue to be flexible moving forward as we seek to offer guests the very best experience that Glasgow can offer.” LB170011 Company: Holiday Inn & Holiday Inn Express Glasgow Theatreland Name: Livia Bell Email: [email protected] Web Address: www. Address: 161-165 West Nile Street, Glasgow, G1 2RL Telephone: 0141 352 8300