Logistics Warehouse and Supply Chain Awards 2020

Logistics Warehouse & Supply Chain Awards 2020 13 Jun20213 Best Home Furniture Logistics Company - East Midlands Mark Webster Logistics, functioning as a standalone company within the Mark Webster family of companies, offers a full door-to-door service from breaking down containers, storing and picking goods, and delivering direct to consumers nationwide. Currently, the firm undertakes more than five hundred direct home deliveries per week from its Nottingham base, but the hubs in Plymouth and Dunfermline add to that figure every week. Having been created through the furniture wholesale and manufacturing business, Mark Webster Logistics understands and operates in a market that has been the pure focus of the business for more than four decades of dedicated service. It is about so much more than just moving boxes between two points as quickly and safely as possible. It is also about offering customers the security and knowledge that their products are in good hands, and that the team will provide an excellent service. One of the key aspects to working in the logistics, warehouse, and supply chain industry is travel connection, and being based in the Nottingham area, so close to the M1, has so many travel benefits. The region is unique for its ability to easily reach 90% of England and Wales within a three or four hour drive, as a result of extensive motorway upgrades and significant logistical investment. Mark Webster Logistics ensures that it employs only the highest quality and most qualified drivers that can also provide a full assembly service once the products have been safely delivered. Training can be expensive on an individual basis, so Mark Webster Logistics employs trained individuals, or finds new programmes and methods of funding qualifications for any potential drivers. Like so many industries, furniture has seen a tremendous growth in online retail over the course of ten years. As a result, delivery lead times and customer expectations have changed. Fortunately, so too has Mark Webster Logistics. In order to guarantee faster delivery and more interactive delivery schedules that are customer-focused, the firm focuses right in on what the needs of the customer are in terms of delivery and how they want it delivered or assembled, rather than simply when it is available to deliver. A crucial part of this is integrating the latest technology. Mark Webster Logistics is now moving to an app-based delivering, planning, booking, and customer service programme, and this will provide full transparency for the retail customer and end consumer throughout the booking and delivery process. For the business, it will provide a faster and more efficient delivery planning service that ultimately helps everyone move towards a system where the end consumer can choose their preferred delivery slot. Having worked to refine its processes over a lengthy period of existence, the internal culture at Mark Webster Logistics has also benefitted massively. First and foremost, this is a family business, so the culture of the company has always been to look after the employees, treating them in a waythat anyone would want to be treated whilst developing trust throughout the workforce. The whole family unit comes together and works collaboratively with everyone else in the business, and all the employees have the ability to speak to the management every single day. If they believe that the management care and that they are focused on the job, then the employees too will have the same attitude. Despite the country only just re-emerging from the national lockdown imposed by COVID-19, it is an exciting time for logistics. The United Kingdom and its people have changed shopping habits drastically, and it is now likely that the first time people see a representative from the company they have purchased from is the driver from Mark Webster Logistics itself. It is imperative there, that the business continues to function at such an impeccable standard and deliver truly excellent service to clients everywhere in the United Kingdom. Company: Mark Webster Logistics Contact: Jonathan Webster Website: https://markwebster.co.uk/ Based in Nottingham with additional hubs in Plymouth and Dunfermline, Mark Webster Logistics is a specialist furniture and home logistics, warehouse, and stock distribution business which originally developed from delivering its own furniture to the end consumer. Now a standalone business in its own right, discover what has made it into such a worthy winner in this years’ Logistics, Warehouse, and Supply Chain Awards.