Best Trucking Operations Training Provider - North America Established by Roy Craigen in 1991, TRANSCOM Fleet Services develops unique programs aimed at improving trucking operations across North America by shifting culture, attitude, and ultimately performance. TRANSCOM celebrated its 18th year in business in 2021. “We are transportation management specialists working with fleets and individuals across Canada and into the USA,” states Roy Craigen, President and Founder of TRANSCOM. “The scope of our services includes turning around fleets that face challenges, auditing fleets for insurance organizations, running seminars and training managers, supervisors and dispatchers.” TRANSCOM partakes as a member of numerous industry figures such as the Canadian Trucking Human Resources Council (of which Roy was Chair for seven years), Operation Life Saver, The Private Motor Trucking Council of Canada, The Owner Operators Business Association of Canada and The American Trucking Association, among others. Prior to founding TRANSCOM, Roy Craigen established a fortunate track record of working with fleets that reliably won Corporate, Regional, and International awards and acknowledgement for Safety and Customer Care. Roy used this experience to establish one of the most intuitive, dedicated and best trucking operations in North America. Roy is also recognised for his speaking engagements, consulting, and leading many of TRANSCOM’s training courses and seminars. Some of the seminars offered at TRANSCOM include: Building & Maintaining a Professional Driving Team, Transportation Management, Achieving Safety Excellence in Trucking, Recognizing & Avoiding Sexual Harassment, Managing Fuel Consumption & Green House Gas Production and Advancing Customer Care in Transportation. “We significantly improve fleet management in the areas of Contract Development, HR, Safety, Compliance, Customer Care, Equipment Care, Continuous Education, Operational Innovation, Profit, etc.” Roy continues, “One of the central priorities in establishments is an effective cost model management and operational excellence. This has a profound impact on customer satisfaction, customer retention and profitability. We have always had our customers do the advertising for us. We firmly believe what your customers say about you, is way more important than what you say about your business.” TRANSCOM offers a range of services to help organizations reach their potential. Some of the services offered include: Continuous Education Program for Fleets, Contact Development, Fuel & Green House Gas Management Audit, Talent Resources / HR Support Services, Cost Model Management, Labour Relations, Motivating & Incentives, Operational Review and Speaking Engagements. One of the biggest challenges in transportation and logistics is talent. It is not opportunities, equipment, money or technology. Transportation May21387 is growing around the world and freight handled in North America is expected to double by 2045. Companies in North America are facing serious shortage of Professional Drivers, Mechanics, Supervisors and Managers. “Our job is to develop the next generation of floor ready Managers and Supervisors who can step into transportation and logistics companies and can make a difference.” Roy continues, “The courses we run are updated and republished every time we run them. At the pace our industry is changing, a course developed three months ago is falling behind.” TRANSCOM doesn’t just recommend that other companies should train and keep up to date with courses and seminars but takes part in the programs as well. “We continually seek out and attend webinars on a wide variety of technologies. Some we adopt and use and others we share with organizations who we believe could benefit from them,” states Roy. For the future of TRANSCOM, Roy explains what is to be expected. “We will endure research across industrial nations, subscribe to a host of industry publications and are currently members of several industry associations and groups. We will develop our products and services and we have a new company planned for 2021. It is a great time to be in transportation and logistics.” Company: TRANSCOM Fleet Services Inc. Name: Roy Craigen, President Email:
[email protected] Address: Box 3204 Sherwood Park, AB Web Address: www.transcomfleetservices.com “The scope of our services includes turning around fleets that face challenges, auditing fleets for insurance organizations, running seminars and training managers, supervisors and dispatchers.” Logistics, Warehouse & Supply Chain Awards 2021 11