Corporate Vision March 2017

CORPORATE VISION / March 2017 105 , Sesui is a cloud-based telephony and contact centre innovator that works with clients to transform the telephone fromoffice commodity to invaluable business tool with resilient, scalable and functional telephony solutions. We were fortunate to speak to the firm’s Managing Director, Lee Bryant, to ascertainmore. Speed Is of the Essence Can you tell me more about what your firm does? Sesui can quickly build collaborative call management functionality around the individual compliance, legislative and commercial needs of businesses. It can connect resources that are spread out across different locations or countries for an improved calling experience or deploy flexible working and mobile solutions that allow employees to operate from any location, including their homes, while maintaining compliance. How would you describe your firm’s client base? Sesui has a strong client base of healthcare organisations, especially out-of-hours services and NHS 111 providers. Sesui is also well suited to commercial mid-market businesses, and any organisation that could benefit from better operational agility, customer analytics and business contingency from their telephony infrastructure. What factors make your firm unique? Unlike typical cloud-based contact centre providers, Sesui’s solutions are underpinned by our own in-house telephony platform, the i-Platform, which won the Queen’s Award for Innovation in 2016. Solutions are easily scalable and can overlay onto any existing type of telephony infrastructure, be it digital, IP or even old school analogue lines. Moreover, by removing the need for a third-party telephony platform that is often relied upon by other cloud-based contact centre providers, Sesui has the resource and expertise on hand to quickly respond to their clients’ specific needs as well as, the emerging technology and regulatory developments of its clients as they continue to evolve. What are the most significant challenges currently facing your business in the months and years ahead? Whereas, traditionally, multinational organisations sought regional telephony providers to look after their call management and data at a local level, the globalisation of markets is resulting in a demand for greater reach and integration. More businesses are seeking global deployment and greater levels of system integration of their telephony service providers as a result, and so we are currently expanding into new territories and increasing the level of integration in both the private and public sectors. What is the main objectives for your business in the future? Sesui’s main objective for the future is to become a global business capable of delivering quality services around the world. What business or business person do you most admire and why? Elon Musk – he is always pushing the boundaries of convention and creating new markets through innovation. Tesla is a great example of what can be achieved if you follow what you believe in and not the herd. K Company: Sesui Name: Lee Bryant, Managing Director Email: [email protected] Web Address: Address: Sesui Ltd, Magdalen Centre The Oxford Science Park , Oxford, OX4 4GA Telephone: +44 (0)3445 600 600 TI150031