Corporate Vision March 2017

CORPORATE VISION / March 2017 73 Delivering at Pace ## Company: United Parcel Service (UPS) Name: Anne Bowen-Long, Vice President, Global Sales Strategy Web Address: www.ups.com Address: 55 Glenlike Parkway, Atlanta, GA 30328 g UPS My Choice® with our chatbot, so our customers can quickly and easily get information about their package delivery times and locations…all using natural voice commands or through messaging apps.” “With regards to the industry as a whole, the biggest trends driving the transportation industry in recent years have been the explosive growth of e-commerce and mobile technology. Consumers are increasingly using mobile devices for researching, shopping, and buying at home and on the go. UPS recognizes these trends by offering UPS My Choice, UPS Access Point locations, UPS Marketplace, UPS I-parcel, the UPS Mobile app along with other technology solutions to increase the speed and flexibility our customers demand.”