March 2026 | 9 importance of creating clarity in both purpose and how a team works together. She said: “Michael introduced ‘The Advantage’ by Patrick Lencioni to senior leadership at a pivotal moment in our journey. It grounded us in the idea that having a healthy organisational culture is a true strategic advantage, and it pushed us to define not just what we do, but why we exist.” Having taken this advice and run with it, Joanne is focused on growing as a strategic leader, expanding the impact and influence she has on FINEOS by always doing more than is expected of her, in the process shaping this resilient and future-ready organisation. In closing, she added: “I’m driven to lead purpose-led transformation that delivers high-impact outcomes, which makes a meaningful difference not only to the business but to the wider ecosystem and the greater good.” It has been our privilege to celebrate Joanne and the company itself as part of our 2026 HR and Employment Awards feature, and more on the technology or the approach FINEOS has built its reputation around can be found by visiting its website, which is linked below. Contact: Joanne McMullan Company: FINEOS Web Address: https://www.fineos.com/
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