Corporate Vision October 2017

20 CORPORATE VISION / October 2017 , Epsilon is a global telecommunications service provider and leader in Cloud-centric networking. They provide on-demand connectivity and interconnect solutions to the world’s Communications and Cloud ecosystems. Taking time to discuss more in-depth about the innovative service provider is Epsilon’s Sherry Ong. Leaders in Cloud-Centric Networking Epsilon is a global telecommunications service provider and leader in Cloud- centric networking. Through a suite of innovative technologies and applications, Epsilon deliver a smart network utility that accelerates how mobile operators, fixed-line carriers, Internet service providers, data centre operators and managed service providers procure, manage and deploy connectivity solutions around the world. The company offers a wide range of Cloud-centric Networking and enablement solutions from end- to-end network connectivity, real- time communication services, co-location through to system integration and support. These are all aimed at solving some of the most complex and time sensitive network challenges. Sherry Ong begins with telling us more about the Epsilon and the providers ongoing strategy, as well as their approach when undertaking a new client. “Epsilon’s strategy involves seeing what our customers’ goals are and finding new ways to help them succeed in their business. “The key to our success is our commitment to service excellence and customer experience. We actively address our customers pain points and turn them into new opportunities, while providing them with a unique and innovative platform. “At Epsilon, we believe in delivering excellence in everything we do. How we do this is, is by making sure that we understand what our customers’ needs and business goals are. Then, we find ways to optimise their applications and services and successfully meet their overall business objectives. Most of all, we are dedicated to exceeding our customers’ expectations and pushing innovation further than others in the networking space.” It is inevitable that a company will face challenges during their time, for Epsilon Sherry explains the difficulties they have faced and how they overcame them to be a successful firm. “To transform our own business and keep up with the changes happening in the market, we needed to change the mind-set of our employees. “To progress as a company, we wanted to be sure that we were all on the same page and looking towards the future of our industry. “Essentially, we wanted to follow in the footsteps of Cloud, and drive Cloud-centric networking into the mainstream. To do this, the whole team needed to enable innovation and provide a foundation for our partners that supports their long- term and on-going innovation.” When discussing the key attributes that the company possesses to make them successful in their region, Sherry highlights how Epsilon have always been open to learning new things. “The key to our growth in the industry has always been about being open to learning new things, recognising early what doesn’t work, being inspired by others and recognising that fundamentally, we all exist to connect, and understanding that the digital revolution enables us to connect without boundaries, like never before. “What we love is being part of the changing landscape and applying new ways of doing things. That’s what keeps the market interesting and exciting. 1710CV03