Technology Innovator Awards 2017

, Natterbox enables organisations to deliver class-leading service levels to their customers through efficient and effective integration of voice into their digital customer communications. We profile the firm to find out more. Voice & CRM Integration Specialists of the Year – UK & Best Cloud-based Voice Services Platform: Natterbox Launched in 2010, Natterbox, was founded to remove the complexity and limitations of traditional business telephony systems and to bring voice into the digitised customer experience age. Through Natterbox Cloud PBX service, customers are able to easily capture and integrate voice into customer processes and the Salesforce CRM system. Customers around the world rely on Natterbox to set new standards in customer experience and drive measurable increases in sales efficiency, competitive advantage and organisational success. Natterbox, since foundation, has strived to build, maintain and consistently enhance a high quality cloud telephony service, rich in function and flexibility. Offering a worldwide service through their own dispersed data centres enables high call quality, resilience and reduced complexity for dispersed and remote operating organisations. With Natterbox you can create and deploy a global contact centre in days and operate it successfully, without complex technical skills or expertise. Customers of Natterbox include Groupon, Legal & General, Yodel, Reed, British Safety Council , Talentforce and Rakuten, Natterbox AVS (Advanced Voice Services) Contact Centre for Service Cloud and Sales Cloud is the world’s first global contact centre 100% integrated with and available wherever you log into Salesforce Service Cloud and Sales Cloud. Offering 120+ native Salesforce Telephony reports, a Webphone inside Salesforce and powerful telephony rules via Salesforce Process builder, Natterbox changes the game of telephony from complex to easy, from slow to agile. Natterbox enables organisations to deliver world class-leading service levels to their customers through efficient and effective integration of voice into their digital customer communications. To support its clients, Natterbox’s mission is to empower businesses to align their telephony to their business needs and their customer experience expectations, without complexity, but with superior quality and flexibility. By removing the need for a business to have telecoms or PBX expertise, Natterbox empowers sales, marketing, customer service and support teams to make smart decisions and action them quickly in an easy to use interface. Clients can choose where and how inbound calls are directed based on live CRM data and empower employees to work from any phone, mobile, home, via softphone or now webphone, all behaving as the same users extension line. Easily link Salesforce and phone data for inbound and outbound calls simply and effectively, thus empowering your team to better service customer needs in a sales or support environment, more quickly and accurately. Overall, Natterbox specialises in integrating voice with Salesforce, specialising in customer experience, employee productivity and business efficiency superheroes. Moving forward its focus will remain on providing the very highest standards of service and support in these key areas. Recently, the firm launched its AVS (Advanced Voice Services) platform, the world’s 1st and only end to end telephony platform, that resides 100% inside the Salesforce platform. Natterbox are continuing to innovate across Contact: Ian Moyse Contact Email: [email protected] Address: No.1 Croydon, Croydon, London, CR0 0XT, UK Phone: 0203 510 0500 Website: its service offerings and to invest in ensuring a reliable, scalable and high quality telephony experience for its customers and in turn for their customers engaging with them.