, Tax Reclamation Company of the Year 2017 & Best Cross-Border Withholding Tax Reclamation Software: GTRS Vicky Dean, Director of Sales & Relationship Management EMEA &Global Director of Withholding Tax Sales at Goal Group. Established in 1989, Goal Group help the world’s largest financial institutions and the global investment community meet their fiduciary duty to maximise fund returns, including five of the top ten global custodians and six of the top ten global fund managers. Vicky discusses how her firm drive innovation for these clients and how its flagship offering ensures their ongoing success. “Here at Goal Group, we are dedicated to helping the world’s largest financial institutions maximise investor returns. Our market-leading proprietary software and systems provide the highest levels of data security and process automation, offering investors an efficient and cost-effective way to reclaim tax on cross-border dividend income. “Starting with the launch of our flagship software, Global Tax Reclamation Solution (GTRS), we have continually strived to enhance our existing products and services in line with client feedback and based on our own experience and knowledge. At the same time, we have developed and launched complementary products to serve our existing client base as well as prospects around the globe. This has enabled us to firmly establish our niche market position. Against the backdrop of an increasingly globalised and interconnected financial economy driven by rapid advancements in processing and analysing huge amounts of data, we see ourselves at the forefront of technological progress. This is a position we aim to hold and expand. We will continue to provide highly integrated, powerful solutions to our clients.” Looking ahead, staying at the forefront of emerging market developments is Goal Group’s ongoing focus, as Vicky concludes. “Working within the fast-paced technology industry means it is crucial for us to stay ahead of emerging developments. Each of our offices in London, San Francisco, Philadelphia and Melbourne is staffed by highly skilled legal, tax and investment experts who closely monitor market, legislative and tax treaty changes. Their knowledge is backed by our world-class global research team and watertight systems to process the reclaims. As a global leader in withholding tax reclamation with a worldwide client base, we pride ourselves in staying ahead of the curve and offering the best possible to support to our clients, and this will be our ongoing focus moving forward.” Contact: Vicky Dean Contact Email:
[email protected] Address: Ground Floor, 69 Park Lane, Croydon, Surrey, CR9 1BG, UK Phone: 0208 760 7130 Website: goalgroup.com/ Since 2002 organisations of all shapes and sizes from local schools to marketing agencies, global corporations and emergency services all rely on fastsms for instant, reliable SMS communication. The firm enable clients to send and receive time-critical SMS messages via its popular cloud-based platform which includes integration options via HTTP, XML and SMTP. Oliver discusses the firm’s client focused mission and how it works to achieve this. “Overall, our mission at fastsms is to deliver a great customer experience to our users where support is freely given regardless of how much they spend. We achieve this by assigning each of our customers a dedicated expert in their sector as a single point of contact who can be reached during extended office hours by utilising live chat applications. We regularly act on customer feedback and are committed to developing a service that puts their experience before our convenience.” Staff are vital to the firm’s success, and as such Oliver is eager to emphasise the dedicated team he works with to ensure clients receive the very highest standards of service and support. “At fastsms we have put together a team that strives for continuous improvement, for both our business and that of our customers; we are experienced in spotting and then acting on new opportunities. We have strategies and processes in place to ensure we gather feedback and suggestions from our users on a regular basis and use this information to drive our products forward.” Looking to the future, remaining at the forefront of emerging developments remains the firm’s core focus as it seeks to meet its clients ever evolving needs, as Oliver concludes. “Our future is completely dependent on our users and their needs. As such, we will continue to do what we have always done; remaining open and honest about pricing, genuinely caring about the level of service we offer, ensuring every development we make is in the interest of our loyal customers.” Best SMS Communications Platform Provider - UK Company: Fastsms Ltd Contact: Oliver Burt Contact Email:
[email protected] Address: Orchard House, Victoria Square, Droitwich, Worcestershire, WR9 8QT, UK Phone: 01905 672 592 Website: www.fastsms.co.uk Fastsms has been providing professional text messaging services to businesses and individuals for over 10 years. We invited Oliver Burt to tell us more.