Technology Innovator Awards 2018

14 Corporate Vision / Technology Innovator Awards 2018 , Best Cloud-Based Call Management Systems Provider - United Kingdom Akixi is an award-winning company that provides comprehensive callmanagement and analytics and offers a service level to suit every requirement.We profile the firmtofind outmore. Established in 2008, Akixi was ‘born in the cloud’, with a mission to provide market-leading real-time call management and analytics software, enabling companies globally to make insight-driven decisions while delivering outstanding customer service. Today, the service is highly scalable from two to over 10,000 users, and as such it can meet the needs of clients ranging from small businesses through to call-centre providers. To support these clients, Akixi offers over 200 sets of historic and real-time statistics brought to life with easy-to- assimilate wallboards, charts, dials and alarms. Users on the Akixi 1000 or 2000 service can also now view their Akixi wallboards via a smartphone app available on Android and iOS. The app shows real-time call statistics on a wallboard optimised for smartphones and tablets. When alarms are activated against specific call statistics, the user can be notified with an alarm sound or a vibration alert. This innovative function makes the solution ideal for supervisors and managers who want the ability to monitor their business’s call operations regardless of whether they are travelling, in meetings or working remotely. As a cloud-based service, Akixi offers certain clear advantages. Set-up is quick and easy with no additional hardware, software or capital expenditure required. Paying for Akixi is equally convenient with a simple pay-as-you-go monthly subscription. Operating a channel-only sales model, the firm works with a network of over 300 resellers and service providers to reach end user organisations, and today Akixi is used across over 2,500 business customer sites across the globe. For B2B telecoms providers, the addition of Akixi’s services enables them to differentiate their proposition and improve customer retention leading to a true competitive advantage being achieved. Also, unlike its competitors, Akixi specialises solely in call management and analytics, so customers always benefit from the focused support of a dedicated, expert team. Overall, with improved partner engagement initiatives and new product features coming this year, innovation and customer experience are genuinely at the heart of what Akixi does. As such, looking ahead, Akixi has an active product development road map, the firm is currently working to bring its solution into the omni-channel contact environment. With such an exciting array of opportunities on the horizon the firm is looking forward to a bright future. TI180020 Company: Akixi Contact email: [email protected] Address: 117-119 High Street, Crawley, West Sussex, RH10 1DD, UK Phone: +44 (0)1293 853 060 Website: www.akixi.com