Technology Innovator Awards 2022

Most Innovative Remote Information Technology Company - Barcelona “Despite this, we are aware that the work paradigm of many clients needs a ‘push’ to decide to use remote services; for this, we have innovated as a survival offering, delivering our clients tools that allow them to know in real-time what FacTECH professionals who work for them are doing. That is, with this tool that we have created, a client of ours has absolute control of the presence of our professionals, distribution of the hours worked. We believe that this tool offers a control service that is not available in face-toface work, despite being three metres away.” In short, innovation for FacTECH is synonymous with survival; it is the path the company has chosen to improve its services for its clients, with the sole objective of them continually returning for its services. FacTECH is dedicated to being in the best possible position to satisfy its clients, having invested a large part of its profits in its tools and top-notch team. Its people have the skills and expertise, coupled with access to the cuttingedge technology needed to get the job done to a high standard. While this is very important, above all, the company believes that “attitude is more important than aptitude”. This sentence may be simple but it perfectly defines FacTECH’s internal model of recruiting. Before going on to technical interviews, every candidate goes through a psycho-technical test that reveals their psychological profile, which defines their personality and whether they will fit in with regard to the company’s philosophy. A professional who joins FacTECH goes through multiple stages, from basic curriculum screening; the psycho-technical test that is analysed by psychologists; interviews with the operations director; to seeing their technological profile through a technology levelling test. The results of this test are compared with the profile expected by the client, and then the candidate is interviewed by the CTO to certify them in person. Indeed, FacTECH is always looking for professionals who have excellent attitudes and whosemaxim is always above and beyond their technological knowledge. This vision is the result of the company’s experiencewith clients, ultimately striving to add professionals to its team whowill be able to exceed their expectations. Also key to the company’s success is its leveraging of two models: training and its innovation committee. All of FacTECH’s employees are obliged to take five hours of training per month. The first four hours are focused on their job, where a study of their strengths and weaknesses occurs and is compared with the profile expected by clients. Weaknesses are highlighted and resolutions are explored in order to make the client experience better. The fifth hour of monthly training is left open to the choice of the employee, who chooses the technology they want to study in depth, whether related to their day-to-day work or not. Once this has been chosen, the corresponding private teacher is found and, depending on their level of knowledge, they go into the topic in greater depth. This training model gives the company and its employees many joys, as on the one hand the employee can improve their profile and the client sees an improvement in the services offered, and the company is delighted because both the client and its team are satisfied. Jesús says, “We try, and most of the time we succeed, to make processes simple, useful, and beneficial for everyone. That is to say, to make themwith common sense, and always looking for internal improvement.” Then, the company’s internal philosophy is to ensure that every teammember is listened to, believing that each individual’s vision can contribute to improvement in all areas of the business. Thus, FacTECH has an innovation committee where all employees can share their opinion on how processes can be improved. Jesús explains, “Every month we study in the management committee all the proposals and we give one as the winner which has a financial prize associated with it. All ideas are valid. The criteria for selecting one or another is as simple as the one that is the most practical for the client and that is easiest to apply. There are no limits to any idea, we simply want to give the best of each person’s vision.” The aim is to ensure that all suggestions are responded to and an explanation is provided as to why they are chosen or not. Jesús says, “I think the key is there: if you ask your team for involvement and opinions, the minimum is that everyone has feedback and not discard any idea. All are valid, but it is different if it is the easiest to execute, implement and be clear about the benefits it will bring to the customer, employees and therefore to FacTECH.” Ultimately, Jesús concludes that FacTECH is “not doing badly”, sharing that the year 2022 will close “with an average growth of 300% in all delegations, both in financial results and in employee growth, reaching some of [its] delegations with a growth of 500%.” Company: FacTECH Servicios Informaticos srl Contact: Jesús Méndez MUR Email: [email protected] Website: