Telecom Awards 2019

4 Corporate Vision - Telecom Awards 2019 , I-Net Communications Group Plc I-Net Communications Group Plc: Best Multi-Channel Cloud Communications Company - UK Apr19430 I-Net Communications Group Plc specialises in providing bespoke communications solutions designed tomeet Client’s individual needs. With a strong pedigree in telecommunications, SIP telephony and Contact Centre technology, the firmprides itself on delivering innovative solutions to complex communications problems. As part of our showcase of a selection of the 2019 Telecoms Awards winners we profile the firm to find out more. Since its formation in 2008 I-Net has been successfully deploying multi-channel Cloud Contact Centre and Telecommunications solutions to some of the UK’s most reputable businesses across numerous industries and sectors. In December 2013, the firm announced a strategic partnership with Vocalcom to create the only fully-integrated, end-to-end cloud solution for contact centres at the time. Based in the commercial heart of London, the I-Net team has grown, and now consists of exceptional individuals - a team of experienced professionals, - all of whom are highly regarded within the telecommunications industry for delivering an unparalleled track record of first-class service. Today this innovative firm is committed to offering quality, enterprise-grade communications services. These include converged telephony, Cloud Contact Centre Solutions, and IP-PBX Cloud Telephony as an end-to-end cloud service. I-Net delivers genuine flexibility to Clients’, low TCO and excellent customer service. The firm’s solutions are underpinned by the assurance and resilience of the best Tier 1 Global Network infrastructure. As such, Clients have real peace-of-mind when working with I-Net that they receive only the highest possible standard of service and cutting-edge support that will keep them connected. I-Net often talk about their unique approach to client engagement, believing every relationship transcends the simple supplier- client chain. “It’s a collaboration, really” says Mubin Khan, Head of Marketing for I-Net. He continues: “Only by collaborating with clients as Partners can we truly understand what their needs are and seek to address them with robust, tailored solutions. In practice, collaborating means many things including regular meetings, understanding their evolving needs and challenges, and forecasting, so we can offer solutions that answer questions they are about to ask.” I-Net also offers integration services to customers, allowing them to benefit from legacy, in-house and bespoke platforms that Clients’ are reliant upon. As an example, a Contact Centre integration into a CRM system might mean data being accessed, shared and presented to users on demand, all from the same screen. Michael assures us this has tremendous benefits both in terms of time/ money savings, but also query resolution and customer satisfaction. Through their unique approach the firm is able to deliver secure, intelligent telecommunication services that meet the needs of Clients across the corporate landscape. As part of its focus on providing Clients with exceptional quality Communications Services I-Net partners with best-of-breed vendors in the market. BT Wholesale, Vocalcom, Vodafone Business and TalkTalk Business are just a few. By partnering with industry giants, I-Net is able to deliver robust solutions, while providing a personal approach to customer sales and support to customers. Moving forward, the focus remains firmly on continuing to stay ahead of emerging developments in the ever-evolving communications market, enhancing its service offering and delivering cutting edge solutions. And of course, maintaining the exceptional standard of service to its valued and broad client base. “We can do what many communications suppliers can’t.” says Michael Pavlou, CEO of I-Net. “As a carrier ourselves our infrastructure is Tier 1, so we can leverage the kind of mass call-handling capabilities that other suppliers would struggle with.” Image: left - Michael Pavlou. right - Mubin-Khan Company: I-Net Communications Group Plc Contact: Michael Pavlou | Website: www.inetplc.com