Travel and Tour Awards 2017

, Cruises4you is an agency specialized in cruises who does not just know the names and details of the ships from the catalogues, instead drawing onmore than 30 years of experience. We spoke to Sylvia Gohlke to find out about the offers the company provides. Best Cruise Travel Agency - Germany Cruises4you offers services ranging from the classic vacation packages to combinations of individual segments to world trips to full ship charters. Sylvia outlines the services that the company offers before going on to detail the firm’s overall mission, and how the services at the firm help contribute to the company reaching its goals. “At Cruises4you, our services for companies extend along with organizing full ship charters to incentives on board. Many clients like to book a different company trip, and as an added bonus, keep the budget in check. Meanwhile, many cruise lines offer conference rooms and conference facilities. We also have a guidebook: Cruises – Tips and Tricks from a Cruise Addict. This book offers the ideal foundation for cruise- interested customers to prepare their cruise, and is available in bookstores and online. “Concerning our overall mission, the aim is to provide a personal touch to our guests and customers. They have names and we appreciate them personally, as such, they are not just a customer number. We work per our motto, that we would rather have one fewer customer and have satisfied customers instead. The number of repeat customers as well as customer feedback about our services, plus the loyalty of our customers have confirmed that we are on the right path. Of course, we also have customers who are lured by a bargain, but afterwards they are wiser, because you always get what you pay for.” There are many cruise companies and so it is important that Cruises4you is able to mark itself out as the best possible option for clients. Staff possess know-how as Sylvia points out, again emphasising how customer service is the most important aspect of how the company runs its business. “The biggest difference to our competitors is our know-how. Of course, you can memorize the technical data of ship and memorize their routes, but this cannot replace the knowledge and experience of knowing a ship or a destination personally. It is much more important to know a ship and to find the right customer for this ship or brand. A customer who is on the right ship is a satisfied customer.” Following on from discussing what makes the company stand out, Sylvia mentions how the company’s work suits each customer and each ship. Guests must be made to feel comfortable and so staff take time and effort to ensure that the holiday is suitable for the customer, getting to know their needs and demands. “Tailor made is the best description for our work! We do not allot our customers to just any group contingent because participants are missing there to reach the minimum number of participants. Instead, we recommend trips that fit and make the guest feel comfortable. This does not end when choosing a ship, but extends equally to the choice of the destination. Customers might not want to go on land alone or might not understand anyone because they do not speak English, so we would not recommend this holiday.” In conclusion, Sylvia notes that the word and travel industry is always evolving, with new ports and destinations for people to travel to, as well as places no longer being viable to explore, and so the company is always having to adapt. Trust goes a long way and Cruises4you places trust in its partners that customers will always be put first. Naturally, there are two types of customers, those who are looking to pay cheaper, and those who are willing to pay more. Cruises4you caters to all types of guests and this is what really helps them to stand out. “The world has changed and many destinations are no longer in demand for the cruise segment. We trust our competent cruise organizers and cruise lines to weigh the interest of the customers in favour of the interest of profit. Again, reality shows here that customer loyalty is much more valuable than a quick profit. “Finally, I see the trend for the travel market going two ways in the future. One way is for guests who want to have the most services possible for the smallest budget. The other way is for customers who have high expectations for their trip and are willing to pay for these. I think that the demand for the middle segment will lessen.” Contact: Sylvia Gohlke Contact Email: [email protected] Address: Kasinostrase 16, Darmstadt, 64293, Germany Phone: 496151273142 Website: www.cruises4you.de