Corporate Vision April 2017

36 CORPORATE VISION / April 2017 , Youcall-it.comprovideManaged Services to a wide range of commercial and industrial IT vendors on a global level. This is achieved through the introduction of a new and unique Managed Services software platformpopulated with carefully selected service providers from around the world. Their offering is considered to be a fresh concept to the Technology industry and one that promises to streamline the entire process of post-sale support. We spoke toWayne Conyers, director of Youcal l-it.com to find out more. A One Vision Service Last year, winning 5 awards for global service delivery, YCI are now even more ambitious in their aims for 2017. 2016 was all about building brand recognition and asserting Youcal l-it.com as a market leader in the Technology Managed Services arena. One of the areas the business has grown considerably is through connecting main tier organisations directly to geographically attractive Managed Services supplier. “We see this as the building blocks required to change the industry we work in”, says Wayne Conyers, director of Youcall-it. com, who goes on to outline more about the company and their achievements. “The core issues as we see them are generally based around many organisations working through a Margin on Margin model, eventually arriving at an end service provider willing to provide a service in a low margin, highly competitive environment. Our approach only holds interest in working with companies who provide direct service. This in turn lifts quality, enthusiasm and drive. When vendors or large OEM / Organisations are matched with service providers through the YCI platform, we can say with confidence the service is being delivered at the ground level with the highest integrity.” “We connect the provider to our systems, either directly or by our developed API which means we create a seamless service management portal. The moment a vendor logs or sends a task it goes straight to the service desk in the country or region where it is required.” When YCI started in 2010, some people thought they were slightly mad in trying to bring a unified global service solution to the table. Fast forward to today, and it seems the world is catching up with them. There is even more interest in The Internet of things (IoT) and YCI believe that they are counted in this mini revolution, which for them only confirms that they were right to start this journey. The Youcall-it. com platform is ever evolving to meet the industry changes as Wayne elaborates on. “You have to keep enhancing or bringing new features to your platform. The world and service evolves, so by having complete control over our own development, we can react to a change in a process or an extra client requirement instantly. For example, we regularly obtain feedback from our clients and suppliers and then bring in system wide enhancements to benefit all user.” “Our ‘One Vision Service’ delivery is a slogan we pushed hard last year. This year, it’s everything we exist for. We understand that some of our clients and channel partners have their own in house management systems. By linking these directly or through API to the youcall-it.com platform, coverage in over 60 countries is instantly added as well as a host of tools to deliver services Company: Youcal l-it.com ® Limited Name: Wayne Conyers Email: [email protected] Web Address: www.youcall-it.com Address: 65 Tontine St, Folkestone CT20 1JR, UK Telephone: + (0)845 582 2423 1701CV92 using the vendor management system. 2017 will see YCI bring enhanced deployment services to the market place. This is the natural evolution of our service platform and we want to make it accessible to everyone.” YCI do not believe in scaled down systems. Many service management tools will give the best to the client who paid for them - and then provide their suppliers with a slimmed down web version. Every user at every level with Youcal l-it.com uses the same framework; indeed YCI can only adjust access by user type (i.e. enquires go to sales departments, service requests to helpdesk staff etc). In the past, the large and tired Managed Services ‘broker’ or the middle man has been seen by many as an obstacle to business, in that they are another layer of margin filled with performance excuses to fight through. By adding value in providing an automated yet structured system, YCI’s role as “the middleman” has fully evolved to the point where the transparency and integrity of the system really does make a difference to users. The companies clients come from many parts of the world - and so does YCI’s management structure – a point Wayne goes on to explain in further detail. “We recently partnered with Hardware Support Partners (HSP), our Australian and New Zealand partner for service who are currently integrating into the platform. This means that like the other connected countries, management is delivered from the desk where the work is placed. We see YCI as a collective. Every desk of every service partner who joins us effectively becomes part of the management team, responsible for the tasks or works assigned to them.” “In order to qualify as a service provider in the YCI network, each entity is closely scrutinised on several levels including history, quality, capacity, capability and more. A stringent due diligence process is undertaken before acceptance and enablement to the enquiry side of the Youcall-it. com system. This will create an improved global marketplace, especially at a time when Brexit and the effects of leaving the Economic Union will be felt more than at any stage.” “For YCI, the mission is still a global one. When more is known about the deal on the table for Brexit, we will review our position and act or amend accordingly. We would very much like to continue the growth of the business in the UK, for now though our complete concentration is on delivering our ‘One Vision Service’”