Business Innovator Awards 2017

, Providing a variety of services, Conroy Real Estate mainly work with cash rich professionals whose time is limited, but want to invest in property. The firm source investment deals, manage purchases, provide services regarding refurbishment and development, as well letting and managing or selling the property. Alongside these services, the company also offers access to its power team for mortgages, finance and conveyancing. Clients come to the business with an assortment of requests, ranging from coaching and support for a couple of properties, or advice and consultation on growing their property portfolio. Sarah outlines what she believes are the reasons behind the company’s success, as well as discussing the firm’s overall mission and what steps the firm plans to take to achieve their goals. “The two factors that determine success are a positive attitude and strong work ethic. We constantly look to improve and grow the business, making the most of the opportunities that are available at any given time. It is essential to adapt and develop. The company’s overall mission is to be the best we can be and offer real value and service, have a can-do attitude and ultimately, be honest and transparent, as trust is essential in any relationship business or otherwise.” It is vital that the firm stands out and differentiates itself from its competitors within the industry, Conroy do this by offering full Recognised Leader in Property Investment 2017 - West Midlands Conroy Real Estate Ltd is a Property Business, offering a full service Property Investment or any aspect of it tailored to the client’s needs. We invited Sarah Conroy to provide details on the secrets behind the firm’s recent success. service property investment and are led by the client. As a lot of business in the industry is referral based, a good client relationship is integral to attracting more clients and business. Sarah discusses how interacting with the client is beneficial for both the client and the company. “The firm offers full service property investment and we are client led. There is not anything that is too much trouble for us and our staff are always happy to go the extra mile. A lot of the investment business growth is through word of mouth, this proves we do a good job. The majority of lettings business is through referrals from previous clients and we also provide our tenants with a property move and Rent to Buy schemes, enabling them to grow with us. In our view, this is a win/win, the tenants love it and it ensures we keep really good tenants long term.” Within the industry, the property market of North Birmingham is very buoyant regarding domestic sales and lettings. Sarah outlines some of the challenges facing the firm, particularly within the midlands region. “We are based in North Birmingham and the property market for domestic sales and lettings is very buoyant. This makes getting good BTL or investment deals very difficult, especially with all the changes for Property investors (stamp duty, reduced tax relief on investment properties and of course, Brexit!)” Working within the fast paced property market, companies must employ certain techniques in order to stay ahead of emerging developments. Sarah details that the firm is always looking for new opportunities, whilst she also has a great team around her. Integral to possessing a positive team is the internal culture within the company, something Sarah is delighted to discuss. “As a company, we are always watching for opportunities, looking to staying connected with Property Networking and the company possess a great team. Staff at the firm lead by example and there is a supportive team environment. There is a positive environment with open and honest communication. From 15 years in leadership, I feel this is the best approach. I expect a lot but give the same back.” Customer service is integral within the property based industry and Sarah tells us how she ensures staff are well equipped to provide the best service to the firm’s clients. Training and developing employees is the preferred structure for Sarah, rather than to inherit an employee with bad habits. “To ensure excellence for our clients, customer service is at the heart of what we do at Conroy Real Estate. I only want to work with people who have a positive attitude and are willing to learn. There are a lot of bad habits in any industry and I would rather completely train someone that have bad habits in my business. Training, development and Company: Conroy Real Estate Ltd Contact: Sarah Conroy Contact Email: info@conroyre- alestateltd.co.uk Address: 71 Slade Rd, Erding- ton, Birmingham, B23 7PN Phone: 0121 285 3108 Website: www.conroyreales- tateltd.co.uk processes are in place to enable staff to do their jobs to the best of their ability.” With regard to the future, Sarah is happy to build on the strong foundations that the firm has in place and be ready to adapt to the market. She does however discuss upcoming projects and the Conroy Real Estate’s prospects, which she seems excited about. “Currently, our focus is on building the strong foundations that we have in place, improve and adapt to the market. The Business is set to double in size and turnover in the next two years. I am looking to work with more new property investors as I really enjoy the coaching and development aspects of being a Business Teacher.”