2021 Canadian Business Awards

Canadian Business Awards 2021 15 that common mentality. They also strive to keep all team members aware of and focused on common company goals and ventures. In the immediate future, DCM is working to grow their team, exposure, and user base. However in their long term vision, they aspire to have echo be accessible to anyone globally who wishes to organise their engineering drawings, not just facility managers. To this end, they are developing a one-click solution in hopes will expand their user base even further. Company: DCM Inc. The Drawing Specialists Contact: Tammy Mitchell Website: drawingspecialists.com After spending almost two decades constantly updating and upgrading its flagship drawing management software, echo developer DCM is as dedicated to keeping it at the top of the market as ever. DCM Inc., or The Drawing Specialists, is a front-running company leading the charge into fully digitized engineering drawings. Founded in Canada in 2004, DCM has maintained its focus on that core goal ever since. Today their software effectively replaces paper blueprints and the digital chaos of drawings being handled through other software with a dedicated drawing management solution: echo. At conception DCM identified, its first problem- solving task while engaging their first large client found in Canada’s healthcare industry. DCM revolutionized drawing management by giving facility managers the ability to keep track of all their engineering drawings quickly and easily. They have come a long way since then, now serving 33 different industries worldwide with user-friendly and highly modernized software, plus, arming their clients with a drawing management strategy through four innovative solutions. As a company, their core values lie in being open, candid and truthful, both externally and internally. They hold themselves to the highest standards of ethics and professional behaviour. Unique to DCM is their credibility. They have worked with big names like Environment and Climate Change Canada, BGIS, London Health Sciences, Toyota, and the University Health Network including Toronto General Hospital as well as many others. This is largely due to their reputation for being trustworthy and offering an effective solution to their clients challenges. Furthermore, unlike many of its competitors that have had to diversify their portfolios, DCM has determinedly kept to its singular focus of Echo by DCM: Pioneering Software for Drawing Management providing and maintaining their echo software at the high quality they are known for. Indeed, to this day, this is an ethos that persists. The single-mindedness and highly driven attitude towards this goal have been hugely effective in cementing DCM’s place as the most senior and sophisticated drawing management provider available. In tandem with this, their employees are some of the most knowledgeable people in their field, particularly regarding their specific software. This has made for a team of professionals who are masters of their craft. Additionally, the vast range of experience and time spent developing this software has made it incredibly intuitive. DCM’s echo is fit for use by people with all levels of technical ability. It is massively powerful, offering a system able to effectively manage thousands of drawings at any one time. ‘The stereotype that Canadians are polite, honest and trustworthy is true,’ editor and creative for DCM Tammy Mitchell tells us. DCM prides itself on its national culture of kind-heartedness that reassures customers of what they can expect in terms of customer service. DCM’s core focus is ensuring that each client receives the best experience from their customized echo software including a customized drawing management strategy. The effectiveness of this is championed by their 3% churn rate. DCM seeks to build long term relationships with their clients on a basis of trust and candour. They achieve this initially by their approach using hands-on drawing management strategy and client centred onboarding to help new echo users become confident navigating the software. Further benefitting from being in the region of Canada, DCM has secured itself a wide global network of partners and clients through the country’s vast international connections. As a company, DCM focuses on being the best at what they do truly making them the Drawing Specialists. They are committed to maintaining quality and efficacy for their clients, constantly working towards a ‘horizon of excellence’ with their entire team dedicated to making that possible. DCM’s employees are a team that value effective collaboration and teamwork. They foster a familial culture and have a clear idea of company identity which ensures hiring is an easy process of fitting the applicant to Dec20540 “It’s fantastic that we have been able to access our files through the web versus an application-based program. With more remote working happening, my team can access any files needed from anywhere. Echo has been great!” — Megan B. – The Ottawa Hospital