Canadian Business Awards 2023

Durham First Aid Inc. (DFA) is an elite training partner of the Canadian Red Cross, offering high quality First Aid and CPR/AED courses in a comfortable and safe environment. Providing first aid training is a provincial regulation that businesses need to comply with. DFA aims to make the process of providing first aid training easy for companies, as well as fun for participants. With highly trained instructors who are experts in their field, DFA’s training isn’t just about the certificate, but also the knowledge, confidence and enjoyment gained along the way. Since 2017, Durham First Aid Inc. (DFA) has been based in a training facility in Oshawa, which now has 3 comfortable training rooms with underpadded flooring to protect participants’ knees while practicing CPR skills and other first aid techniques. By the end of 2022, the organization had trained an impressive total of 25,131 people in various levels of first aid and CPR, with annual figures increasing steadily since 2016. Having set a target to train 6000 people in 2022, the team flew beyond this goal and trained 7002 people in total. DFA offers courses in Youth First Aid, Lay Rescuer and Workplace First Aid, Wilderness First Aid, Psychological First Aid, as well as Professional Responder Courses. DFA also sells workplace first aid kits, Naloxone wall-mounted kits, and other first aid supplies which participants can add to their supplies at home. Unlike other first aid training providers, DFA demonstrates outstanding attention to detail and aims to add a personal touch. Every participant who books a course receives a personal email with their course confirmation and receipt to ensure they have chosen the right course. When they arrive at the training centre, clients are greeted by the reception team, who reconfirm they have booked the correct course and direct them to the training room. This all aids in providing a smooth and relaxing course. DFA also aims to accommodate most people’s schedules, so the training facility is open 7 days a week, with popular courses running 5-7 times a week to ensure participants have access to training when it is convenient for them. Erika Andrusiak, CEO of DFA, is no stranger to the first aid and CPR world. Having worked as a lifeguard, swimming instructor, then a first aid instructor, she has taken many first aid courses and has determined what makes an excellent first aid course. Erika, supported by her DFA team, aims to ensure that participants are comfortable, welcomed and engaged in their first aid sessions. She believes that participants will retain very little from a course with lectures and PowerPoints, so she has worked hard to make DFA’s courses engaging and informative. Everyone has been to a boring training course, but DFA aims to make their courses fun. Instructors use a learner-centred approach to teaching, meaning they tailor their teaching method to the learning style of the participants. This flexibility ensures that courses are dynamic and interactive, which leads to retention of knowledge and skills. This means that participants are more likely to feel confident to help in a first aid emergency. As well as having received multiple awards, the Red Cross has recognized DFA as an elite training partner, awarding it with the ability to train future Red Cross instructors. This designates DFA as an Instructor Development Centre. This designation is important to DFA as it takes pride in developing new instructors to ensure that Jan23057 Best First Aid & CPR Training Provider - Ontario the Red Cross vision for learner centred courses is passed on to other training partner companies as they grow. DFA is the largest training partner in the Durham region and the only training partner in Durham that offers all levels of Red Cross courses. Moving forwards, DFA is planning to open a second training facility location in Ajax this year. It is also ready to roll out new programs and courses as there is a legislative need for them. For example, as per the province of Ontario, starting June 1, 2023, employers must provide naloxone in the workplace if certain circumstances in the Occupational Health and Safety Act apply. As a result, DFA have been training staff to run workshops and provide Naloxone and Opioid Awareness Training to Red Cross standards. Winning Best First Aid & CPR Training Provider, Ontario, in the Canadian Business Awards is a promising start to 2023 for Durham First Aid. Considering their success over the last 6 years, it is bound to be another eventful and successful year for the team at Durham First Aid Inc. Contact: Erika Andrusiak Company: Durham First Aid Inc. Web Address: