Corporate Excellence 2019

74 CORPORATE VISION / Global Excellence 2019 , 22 Issue 6 2019 PEX ltd (PEX) is aMauritius-basedpayment industryplayer servicing customerworldwide. Following their success inCV’s 2019CorporateExcellenceAwardswhere theywere selected as the Best End-to-EndPayments Solutions Provider 2019 –Mauritius, we profile thefirmand caught up withFounder, Dr. SaileshSewpaulwhoprovideduswitha detailedbehind the scenes glimpse of the innerworkings of the award-winning company. Solving Tomorrow’s Payment Challenges Today Since their inception in 2008, the high growth markets have presented a unique set of payment challenges, and as such, PEX takes a scientific approach to solving them. Certified by both Visa, MasterCard and UPI, as a full service payment processing company, PEX offers high-level expertise in all areas of ‘cards’, provides banks, the retail industry and financial institutions with complete EMV certified solutions as they migrate to EMV Smart Card technology, as well as a wide variety of Digital Payment Solutions and dedicated Merchant and Customer Support. Powered by market-leading SmartVista technology, PEX provides financial organizations with a fully scalable payments architecture for everything from ATM acquiring and call centers through to mobile and e-commerce payments processing. “Think of us as a ‘bank in a box,’ able to take care of as much of your payments infrastructure as you need,” extols Sailesh. Going into further detail, Sailesh informs us of the other areas that the team at PEX specializes in, noting how the firm are able to provide such tailored services. “By linking effectively with a bank’s internal systems, PEX caters to their needs for the payment gateway and clearing services. PEX’s EMV compliant systems ensure that the banks can offer their clients and partners with a world-class transaction security and data traceability. For instance, PEX recently collaborated with the ABC Banking Corporation and UnionPay International to launch a Diamond debit card that would allow the high- end customers to enjoy secure and technically sophisticated banking experiences along with access to exclusive privileges. “In addition to this, PEX has also achieved the feat of building their own payment gateway that is leveraged by banks and payment service providers for e-commerce processing and to acquire merchants’ processing. On the acquiring side, PEX enables banks to acquire transactions from the ATMs, the Point-of-Sale, and e-commerce applications and provide end customers with an omnichannel experience. The firm has developed their own mobile POS solution which is VISA, Mastercard, and UPI-certified and features switching, transaction authorization, and fraud prevention, and instantly certifies a bank’s project.” Enabling the firm to deliver these impeccable services, is experienced, innovative and hard-working team which forms the backbone of PEX. The team at PEX work tirelessly to build and maintain their reputation in the industry, as well as focusing on their existing clients in terms of service. When discussing the internal culture, Sailesh is keen to highlight the significant role the team play in ensuring that they deliver a positive experience to their clients. “Here at PEX, we keep our clients happy with what we do. Every industry has problems; however you need to make sure that you’re attending the customers’ problems and issues in a timely manner and have proper follow up; you need to communicate with the client and be in touch with them.” Bringing the interview to a close, Sailesh signs off by revealing the secrets behind the firm’s success, touching on the qualities the team attribute their remarkable success to, especially following their recent success in Corporate Vision’s 2019 Corporate Excellence Awards where they were righteously awarded the accolade Best End-to- End Payments Solutions Provider 2019 – Mauritius. “At PEX, we always look forward to improving our offerings, and so we take feedback from our clients. Once a project is live, we meet our clients, talk to them, and try to figure out what are the issues. This is an ongoing process, and in this business, especially in terms of innovation things happen practically every day. So, we have to be able to stay ahead of the game.” Looking ahead to what the future holds for the firm, the team at PEX will continue to deliver an award- winning service, ensuring that they not only fulfil the requirements which have been set by their clients, but they also surpass their expectations. Contact: Dr. Sailesh Sewpaul Company: PEX Ltd Address: 5th Floor Maeva Tower, Cnr Silicon Ave and Bank Street, Cybercity, Ebene, 72201, Mauritius Telephone: +230 405 9150 Web Address: May19345