Corporate Excellence 2021

Inimitable Industry Expertise Flaxmans is a leading UK provider of insurance dispute resolution and mediation services that is well-seasoned in tackling even the most difficult insurers. Equipped with decades of industry experience and a broad network of legal and business expertise, Flaxmans is able to support consumer and business policyholders as they take on a full spectrum of dispute matters. We put together a profile of the experienced, client-centric firm of insurance advocates. For more than a decade, Flaxmans has been a proudly independent UK firm of insurance advocates providing specialist dispute resolution and mediation services covering a complete spectrum of personal, commercial, and business insurance. Serving all levels of clients, from consumers and high net worth individuals to SMEs and large corporates, Flaxmans’ expertise comprises insurance law and practice, insurance claims advocacy, claim negotiation, litigation support, and the mediation and settlement of distressed or rejected claims. Insurer rejections are often accepted by both consumer and business policyholders who are reluctant to take on challenging, costly and time-consuming negotiations with experienced insurance officials. However, the reasons for rejection can often vary widely, from exaggerations of claims to the disclosure of incorrect information, whilst other policyholders find themselves facing challenges with insurers who do not listen, place the blame at the door of the policyholders, or a myriad of other frustrations. Whilst in many cases, this may just be owing to a breakdown in communication, there may also be a more serious ‘issue’ within a claim. In either situation, Flaxmans is on hand to advise and support clients in resolving those matters. With a team of Senior Advocates that each boasts more than forty years of experience, Flaxmans has the profound knowledge of the insurance industry required to deal with insurers, taking the onus off clients who are less experienced. Flaxmans knows the key details that matter to insurers, from the situations that cause them to be suspicious to what is needed to get results. Moreover, the Flaxmans team is committed to helping clarify processes for its clients, from reading and elucidating written jargon from insurers, loss adjusters or lawyers, to acting efficiently to ensure the situation deteriorates no further and preparing it for resolution. The Flaxmans process is broken down into three core stages: the Initial Case Review, which begins with an initial screening free of charge that is followed by a complete triage if there is a prospect of success, laying down a more detailed review, investigation, and plan; Planning for Costs in the event of recourse to law; and The Financial Ombudsman Service (FOS), a government-inspired dispute resolution service financed by levies to the insurance industry. This is a free service available to consumers and microbusinesses only. In the resolution of the dispute itself, Flaxmans continues to put the needs of its clients first in its approach, aiming to resolve the matter through non-adversarial negotiation that keeps the policyholder in control. The team employs the advice and experience of its network of professionals across legal and business sectors, and immediately addresses the points that a court would look at if expert evidence was presented to the judge. Flaxmans will also attempt to get the parties together to ‘close the gap’, successfully avoiding litigation and the courts where possible. Throughout the process, the Flaxmans team continues to honour its commitment to being caring, passionate and fair, working alongside its clients to get to the heart of the matter to find a solution that works for them. With a team of consultants and advocates that are well-equipped to fill in the insight that their clients lack and to managing everything from policy wording to underwriting to legal practices, Flaxmans is invaluable in handling claims and dealing with insurance companies. It is the cohesion of outstanding customer care and inimitable industry expertise that has driven the steady growth of Flaxmans’ reputation over the last ten years to build a company that insurers, the FOS and FCA take notice of. With its support by their side, clients can rely on Flaxmans for stress-free dispute resolution that exceeds expectations. Contact: Rodger Flaxman Website: www.flaxmanpartners.co.uk Jan21091 ...Flaxmans team is committed to helping clarify processes for its clients, from reading and elucidating written jargon from insurers, loss adjusters or lawyers, to acting efficiently to ensure the situation deteriorates no further and preparing it for resolution.

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