Corporate Vision February 2017

74 CORPORATE VISION / February 2017 , 4ward Communications offers bespoke communications solutions, for example they provide phone systems, advise on technology developments, install andmaintain the systems and supply etc. Samuel K Charles from the firm explains how they best serve clients. Looking Forward 4ward Communications provides clients with the best telecommunications solutions, at very competitive rates for all national, international calls and calls to mobile networks with their simple Carrier Pre- Selection service. The firm audits telecommunications usage profiles and SLA’s (landlines, calls, broadband, and mobiles) at the most cost effective prices. Sam Charles talks us through the firm’s business strategy and the type of clients they work with. “Our ongoing strategy is to make sure we help our customers to the best of our ability. We help businesses improve efficiency without increasing cost, optimizing and enhancing productivity. This is achieved by analysing your current situation, with a view to cutting costs and increasing efficiency. We target further growth and profitability for your business, not only to save money but also to grow your business. “We work in a business to business market. We aim to provide our customers with the best and effective solutions and approach them with great communication systems and the best possible deals. Our aim is always to increase customer loyalty and educate them along the way.” The software and technology is always constantly changing. In order to stay on top of current and emerging trends in the industry, 4ward Communications ensures it attends exhibitions and conferences, as well as continuing to receive newsletters from company partners. Sam explains these changes and what sets the firm apart in the market. “The technology industry has increased dramatically over the years as there is much more of a variety. This gives us an opportunity to access many more channels to engage with our customers and give us more access to create new solutions. “At 4ward, we provide cost effective solutions in comparison to other telecommunication companies. We provide great customer service solutions and we like to help and educate our customers through the use of our marketing strategies. Other maximize their profits, 4ward maximize yours!” Finally, Sam ends our brief discussion by highlighting what he believes is the most important thing he has learnt as a business so far and how this has helped the firm to achieve success. “Having a good customer relationship is a key point in your business and to always make sure we help our customers to the best of our ability. This has helped us gain more customer loyalty and better communication with our customers.” Looking into their plans for 2017 and beyond, 4ward Communications aims to increase their existing client base, create new solutions to benefit our end users and make the company more efficient. With this in mind, the future looks bright for 4ward Communications. “Upgrading an existing Systems/ PBX or looking for new? Talk to us we don’t charge for advice!” K Company: 4ward Communications Name: Samuel K Charles Email: [email protected] Web Address: www.4ward-communications.co.uk Address: Octagon Point, St Paul’s, London EC2V 6AA Telephone: 03443916400 TI16186