CV Issue 1 2018

CORPORATE VISION / Issue 1 2018 17 , The Landing Resort & Spa offers the finest Lake Tahoe accommodations and highest service levels. We invited Henri Birmele to tell us more about how the firm came to earn the prestigious title of ‘Most Luxurious Boutique Hotel 2017 – California’ in our 2017 Corporate Excellence Awards. The Landing Resort & Spa: Landing Top Accolades For Service Discerning travellers will appreciate the Landing Resort & Spa’s thoughtful amenities, lively personality, restorative spa packages and contemporary European design. Commanding a prime waterfront location in South Lake Tahoe, all resort guestrooms feature stone fireplaces, and many afford spectacular lake views. Henri explains how service is of paramount importance to this luxury hotel and how it works to ensure excellence for every guest. “Here at the Landing Resort & Spa, we understand the importance of great service, therefore we have a great on- boarding program and continues training with our team to make sure the emotional connection with our guest is established and memories are created. When a guest first enters our establishment, we ensure that all of our Front-Line staff are able to provide a bespoke service tailored to meet the individual visitor’s needs. “What truly sets us apart is that we are a small, independent resort and able to make these emotional connections with our guests on a very personal level and in addition we are able to customize each visitor’s memories. It is a great honor for the team and myself as well as an approval of our efforts and investment in our team and we are truly proud of everything we have achieved.” Moving forward, the Landing Resort & Spa will continue to offer the very highest standards of service and constantly exceed its guest’s expectations, as Henri is proud to conclude. “As we look to the future, we are eager to continue evolve with our Guest Service, and carry on connecting with our guests and adapting to the travel community from all over the world, whose ever evolving expectations will provide us with an invigorating challenge that we look forward to overcoming.” Company: The Landing Resort & Spa Contact: Henri Birmele Address: 4104 Lakeshore Blvd, South Lake Tahoe, California, 96150, USA Telephone: +1 530-541-5263 Contact Email: [email protected] 1712CV06