A company founded by scientists for scientists, the team at Golden Helix understand what it takes to do great work in their field. They are experts who work tirelessly to help clients succeed in their projects every step of the way, from planning and implementation to training and support after deployment. They are dedicated to delivering excellence, whether a client is running a national initiative or are just starting out, including hospitals, research institutions, government agencies, academic institutions, and pharmaceutical companies around the world. Also playing an enormous role in making sure everyone is familiar with the company’s cutting-edge software technology is its hardworking sales and marketing team. Having been around since 1998, Golden Helix has extensive experience within the genetics space. In particular, it is its seven pillars of differentiation that set it apart from the rest, allowing client labs to focus on what they do best: enabling precision medicine. Single Solution Golden Helix’s award-winning NGS platform allows the streamlining of labs by providing comprehensive cancer and germline diagnostics capabilities, eliminating the need for two different platforms. This simplifies the training of employees, eliminates the need to interact with multiple vendors, and most importantly minimises friction due to incompatible data formats. Scalability While gene panels continue to be part of the testing mix, Golden Helix recognises the industry’s shift towards clinical exomes and whole genomes, therefore its platform supports the analysis of any data size clients may encounter. Throughput Whether a regional lab with an ever-increasing sample volume or a country-wide sequencing initiative, Golden Helix’s software solution can support the client’s throughput as they experience ongoing growth in sample volume. Quality Golden Helix has proved in clinical trials the software’s ability to produce the highest quality reports in order to save time and minimise reworks in the lab. It guarantees the diagnosis is performed right the first time which ensures efficiency. Flexible Deployment The software is suitable for those clients who have a high secure deployment capability, with the ability to run on premises behind the client organisation’s firewall. This means they have complete control over the infrastructure while utilising the platform. All the same, it is possible to deploy the platform in a private cloud, with some clients opting for this solution due to wanting to simplify their IT operations. Business Model Overall, Golden Helix’s business model is simple. It charges one annual fee for its software, training, and support. This enables the client to budget accordingly, so they know what their costs will be year on year. Unlike per-sample models that participate in their revenue stream as sample volume increases, Golden Helix’s fee remains the same no matter how many samples come through the customer’s lab. Enabling Precision Medicine For over 20 years Golden Helix has been a software company that innovates genetic analysis software for next-generation sequencing (NGS) – and, believing that its customers and employees are at the heart of its success, it has built a glowing reputation as the industry leader in its field. Named as Best Global Bioinformatics Firm 2023 – USA in this issue of Corporate Vision magazine, we shine a light on the company and how its products are changing the face of healthcare. Client-Centric Last but certainly not least, the Golden Helix team is always there for its clients and they want them to feel empowered by the software. That’s why they take a very proactive approach to customer success. From the very first moment a client gets in touch, the team is there to help them get up to speed on all the software’s features and functionality. Then, throughout the licensing period, they are available for unlimited support – just like an extension of the client’s own team. And this high standard of service and product doesn’t go unnoticed by the customer, either, with word of mouth references being second to none. The recognition extends even further with Golden Helix being no stranger to awards success. Alongside its triumph within the Corporate Excellence Awards 2023, it has won numerous accolades from the likes of CorporateLiveWire, InsightsSuccess, and Biotech Breakthrough as Top Biotech Solutions in the Industry. Meanwhile, the team’s NGS platform continues to evolve into a leading solution, as last autumn, they announced the VSClinical AMP TSO-500 Workflow. This release was developed in collaboration with clients to provide a solution for clinical analyses, taking into consideration important biomarkers such as tumour mutational burden or microsatellite stability. President & CEO, Andreas Scherer, PhD, comments, “Since its initial launch, this product has been well received in the market. We appreciate the positive feedback we have been receiving.” The company has also been showing its enthusiasm for technology by using the virtual conference format for several years now, as it has been a great way to stay connected with its customers and partners. In 2022, it was able to attend its first in-person conferences around the world in several years, with the team enjoying getting back to meeting new and familiar faces. Andreas confirms, “The personal dialog seems irreplaceable. We value these events to give us the opportunities to further build relationships.” He goes on to tell us more about the Golden Helix team, “We’re a team, and we all depend on each other to make our company and products great. We have a commitment to quality and excellence in everything we do, so we don’t just look for talented individuals – we look for hardworking, motivated team players who are ready to contribute to a product that is making a huge difference in the scientific community.” “We believe in creating an environment where everyone can thrive and grow. We want you to be happy at work because that means you’ll be able to give your best effort every day.” Indeed, Golden Helix is a company that thrives not only because of its team’s extensive expertise, but because they are simply happy within their environment. A big priority for the company is work-life balance, having equipped every employee to work at the office or from home with dual setup of desks, monitors, chairs, and anything else needed in order to do their job well. The benefits here are the flexibility to be at home if needed and quick transition between working locations with one simple plug-in. And not only do team members delight in improving healthcare on a big scale in their day jobs, but they also enjoy a high quality of life due
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