Corporate Vision- Issue 10 2024 CorporateVision The future of better business America’s Most Awarded Insurance Firm Since its founding by Jeff Arnold in 2008, RIGHTSURE’s “Famously Friendly” team have, from offices in Arizona, been helping with all things insurance across 42 of the 50 states of America. With such a nationwide presence, the company has built strong partnerships with over 110 carrier partners, allowing it to tailor its solutions to every insurance need. This remarkable offering is combined with dedication to excellence and award-winning customer service, amounting to RIGHTSURE being known as North America’s Most Awarded Insurance Firm. Now with another trophy to add to the shelf, we discover how it has come to be named our Most Client-Focused Insurance Firm 2024 - Mountain States.
AI Global Media, Ltd. (AI) takes reasonable measures to ensure the quality of the information on this web site. However, AI will not assume any legal liability or responsibility for the accuracy, correctness or completeness of any information that is available through this web site. If errors are brought to our attention, we will try to correct them. The information available through the website and our partner publications is for your general information and use and is not intended to address any particular finance or investment requirements. In particular, the information does not constitute any form of advice or recommendation by us or any of our partner publications and is not intended to be relied upon by users in making or refraining from making any investment or financial decisions. Appropriate independent advice should be obtained before making any such decision. Any arrangement made between you and any third party named in the site is at your sole risk and responsibility. Welcome to the October issue of Corporate Vision magazine. Every month, Corporate Vision magazine brings the latest news and insights to our readers. We’re dedicated to publishing high quality content which both inspires and informs, and this issue is no exception. This October we’re pleased to showcase a fine selection of businesses, and their teams, as we celebrate their success across the corporate landscape. From full-service travel insurance to endto-end payroll solutions, data science to mental health support, and more, this month’s issue is full to the brim with inspiring business development. We hope you enjoy perusing this issue and we wish you a fantastic month ahead. We also look forward to welcoming you back again soon for our November instalment. Sofi Parry- Senior Editor Website: www.corporatevision-news.com Editors Letter Editorial Team Sofi Parry, Senior Editor | Rebecca Scotland, Editor | Kita Thomas, Writer | Lou Allkins, Writer | Emily Godbold, Writer | Matthew Wright, Writer | Joshua Beardsmore, Writer Design Team Lauren Baldwin, Graphic Designer | Haeri Jung, Junior Graphic Designer
Contents 4. News 6. RIGHTSURE: America’s Most Awarded Insurance Firm 10. iDEAL in3: Socially Responsible Instalment Payments for Consumers and Businesses 11. Invoca: The Connective Tissue Between Sales and Marketing 12. Ever.Ag Data Labs: Transforming Agriculture with Data-Driven Insights 13. Keystone Talent Bank: Best Online Recruitment Solutions Provider 2024 – UK 14. Paysafe: Giving Back Power to the Cash Buyer 15. Case-UK: Best Family-Run Workplace Mental Health Support Company 2024 – Wales 16. Trawick International Inc: The Experience You Deserve 17. CloudPay: Your World of Pay, Unified and Harmonized 18. LaunchX: Launching Future Entrepreneurs 20. Xsolla: Wanting to Become a Video Game Developer? Game On. 21. XIPHIAS Immigration Pvt. Ltd: Making Immigration Straightforward 22. Alldatum Business S.A. de C.V: Data Strategy Consulting Without Compromise 23. A1 Driver Training: Best Independent Driving School 2024 – Sydney & Best Senior Driver Assessment Provider 2024 – Sydney 24. Pinnacle Support: Most Transformative Behavioural Support Practice 2024 & Most Compassionate Behavioural Support Provider 2024 26. Onelity: Best IT Training Academy 2024 - Europe
Corporate Vision Employment Rights Bill: Flexible working options won’t have the impact businesses think Responding to the Employment Rights Bill announced, Louise Shaw, Managing Director at resourcing transformation expert, Omni RMS, has suggested that access to flexible working hours won’t have a huge impact on organisations: “Any move to protect workers and allow for flexible working is welcome, particularly in such a skills short market. However, I would argue that the plans for flexibility aren’t actually too different to the set up that many are already offering. In fact, our latest edition of the Resourcing and talent planning report – produced in conjunction with the CIPD – revealed that almost three quarters (74%) of employers are currently advertising at least some jobs as open to flexible working. For those in front line and nonoffice roles, 57% of employers already offer some form of flexible working. Businesses are also seemingly aware that these options are beneficial to employee engagement and hiring, with 71% of respondents acknowledging that offering home or hybrid working has allowed them to attract and retain more talent. “Yes, there are some organisations urging people back into the office more often, however that doesn’t necessarily mean that they aren’t being flexible. What we’re seeing is a clear recognition from the majority of employers that hybrid is valuable for attraction and retention strategies. And many are already implementing these models. As such, the plans to give individuals greater rights for flexible working from day one are unlikely to result in much change for most. “Overall, the announcement today does signal a positive and proactive move towards the creation of a more sustainable and resilient workforce, but we are keen to see this focus on quality over quantity. The impact of these planned reforms will be driven by how they are implemented and the consultation period will be a prime opportunity for the voice of the business and employment communities to be heard to limit potential negative results. “For example, the removal of the two-year qualifying period for unfair dismissal is designed to strengthen worker protections, but this could drive employers to rely more on temporary roles or adopt stricter hiring practices. UK employment protection has traditionally been weak compared to other OECD countries, but the UK performs relatively well on employment outcomes, including low unemployment rates and a high percentage of permanent roles. So, the Bill could lead to unintended consequences, such as fewer opportunities for young workers or those lacking experience, and the “temp-toperm” pathway could also become more prevalent, risking a rise in job insecurity. It’s a highly complex challenge to address, but we are encouraged that we’re moving in the right direction.”
News McLean & Company Releases New Hire & Exit Survey Benchmark Reports to Help HR Plan for the Future of Work New benchmark reports from global HR research and advisory firm McLean & Company examine elements that impact the new hire and exit components of the employee lifecycle. Focused on the common themes identified in the firm’s data, the reports provide HR leaders and their organizations with valuable insights into trends impacting talent acquisition and retention. As HR continues to play a pivotal role in preparing organizations for the future of work, talent acquisition and retention remain top priorities for future-focused organizations. While HR understands that managing the employee lifecycle is critical to achieving long-term talent management success, it can be difficult to identify and measure the specific factors that contribute to talent attraction and turnover. To support HR leaders seeking to better understand talent acquisition and retention trends, McLean & Company has published two new benchmark reports: New Hire Survey Benchmark Report 2024 and Exit Survey Benchmark Report 2024. “While HR continues to prepare organizations for an unpredictable future, data will play an increasingly necessary role in effective planning and decision-making,” says Will Howard, director of HR Research & Advisory Services at McLean & Company. “As a strategic partner to the organization, HR has a responsibility to guide organizational leaders using databacked strategies and tactics that will ultimately yield long-term organizational success. We know that talent acquisition and retention continue to present challenges to organizations across a wide variety of industries, so by better understanding the various factors and experiences that impact the new hire and exit experiences, HR and organizational leaders will be better poised to effectively address gaps and areas for improvement within their own ecosystems.” The new hire report is based on McLean & Company’s proprietary New Hire Survey database scores, while the exit report uses the firm’s Exit Survey database scores; both use data from January 1, 2021, to December 31, 2023. The majority of employees and organizations surveyed are based in North America. As evidenced in both reports, many environmental factors influenced hiring and turnover from 2021 to 2023, including the COVID-19 pandemic, the Great Resignation, return-tooffice policies, an increased demand for labor, unstable market conditions in certain industries, and the cost-of-living crisis alongside fears of a recession. The firm’s reports also point to career opportunities as a key driver for both hiring and turnover, with career opportunities cited as the most common reason for candidates to accept new jobs and opportunities for career advancement holding the number one spot among reasons for leaving an organization. To help HR and organizational leaders better understand the elements that impact hiring, McLean & Company identifies and analyzes four new hire experience categories in the New Hire Survey Benchmark Report 2024, as outlined below: 1. Acclimatization. This category of the report examines new hires’ perspectives on how prepared the organization and their manager was to welcome and familiarize them with the organization and their role. For example, respondents were asked to indicate how strongly they agreed or disagreed with “My manager effectively communicated how my role fits the mission and vision of the organization” alongside other related statements. 2. Training and development. In this experience category, new hires’ perception of the training they received and how well the organization supported their development was measured. Survey participants responded to statements such as “The training provided was effective in transitioning me into my role” on a sliding scale of agreement. 3. Defining performance expectations. The third category evaluated new hires’ perspectives on how well they understood their performance expectations, goals, and any feedback received from their manager. Respondents indicated their level of agreement to statements including “I have a clear understanding of how my performance will be measured in my role.” 4. Candidate experience – hiring. The fourth and final experience category measured how new hires rate their experiences through the hiring process, responding to such statements as “I felt well informed of my status throughout the hiring process.” To support HR and organizational leaders in evaluating the components that impact turnover, McLean & Company examines the following six leaving factors in the Exit Survey Benchmark Report 2024: 1. Personal factors. Non-organizational factors that contributed to the employee leaving, such as going back to school or retirement. 2. Job factors. Factors related to position, career and development opportunities, and satisfaction with work, including relationships with co-workers and satisfaction with roles and responsibilities. 3. Compensation factors. Factors pertaining to compensation and benefits, such as base pay and paid time off. 4. Organizational factors. Factors regarding company potential, culture, senior leadership, and interdepartmental relationships, including concerns about the organization’s future and unhealthy organizational culture. 5. Manager factors. Factors concerning an employee’s manager’s effectiveness at managing, leading, and coaching, such as managerial trust and feedback. 6. Working condition factors. Physical and psychological conditions within the organization, including physical safety of the work environment and scheduling hours. The New Hire Survey Benchmark Report 2024 and Exit Survey Benchmark Report 2024 explore each new hire category and leaving factor as well as their benchmark scores in detail, providing insights for action planning and a comparison point for organizations using McLean & Company’s New Hire Survey and Employee Exit Survey.
Corporate Vision America’s Most Awarded Insurance Firm
Issue 10 2024 | 7 At RIGHTSURE, the mission is to seamlessly blend state-ofthe-art technology with the personalised touch of its Famously Friendly humans, providing customers with only the fastest, most approachable service, where they are made to feel empowered through a vast range of personalised insurance options and clear information on them. The company remains at the forefront of technological advancements, utilising AI and chatbots to offer 24/7 service, whether by phone, text, or its self-quoting tool, RIGHTRATER, while its people are also available over the telephone to help find a policy that best suits each individual or business’ unique needs. At the foundation of RIGHTSURE is its Famously Friendly humans, and it is committed to investing in them to succeed and in turn “become tomorrow’s leaders”. It prioritises their development through top-tier training, while also fostering a collaborative and supportive work environment. The company’s Marketing and Public Relations Manager, Ellen Taylor tells us, “At RIGHTSURE, our company culture is the foundation of our success. We believe that fostering a positive, supportive environment where team members feel valued and empowered directly translates to exceptional service for our clients. By investing in continuous training and development, we create a space where collaboration thrives, and innovation is encouraged. Our Famously Friendly culture isn’t just a motto; it’s the heart of everything we do. We nurture this through open communication, recognition of achievements, and a shared commitment to excellence. This strong internal culture not only drives our growth but ensures long-term success for both our team and our customers.” Indeed a company to rejoice in the success and loyalty of its people, RIGHTSURE has recently celebrated the 22-year anniversary of its Vice President of Licensing and Compliance, Juliette Burke, who has played a vital role in ensuring excellence and customer satisfaction across the board. Juliette’s RIGHTSURE journey began with Jeff Arnold offering her a role in corporate training, having recognised the value in her educational background from working as an educator for 10 years. Thus, Juliette took this career-defining decision in her stride and became a licensed insurance agent. “Understanding insurance is a process that never seems to end,” says Juliette of her passion for continual learning. “Learning more about the policies, state regulations, and ever-changing technology is a full-time endeavour, but a challenge I truly enjoy.” She notes that insurance seems to be in her genes, having followed in her grandfather’s footsteps as an agent. Her natural flair has become highly evident over the years, with her being familiar with all the diverse carriers that RIGHTSURE partners with and always being ready to assist with any type of coverage, whether a single motorcycle to a $5,000,000 umbrella policy. Even in times of client distress, Juliette is steadfast in her responses, often providing a solution or update within 24 hours. “Juliette’s commitment to excellence and her dedication to RIGHTSURE are truly commendable,” comments Jeff. “We are thrilled to celebrate her 22 years of service and look forward to many more milestones with her on our team.” “After 27 years, there’s still no ‘I’ in ‘team’ – and I remain extremely grateful to mine.” -Jeff Arnold Although headquartered in Arizona, with its second office having opened in Tucson in April this year, RIGHTSURE provides insurance to customers all over the United States. It can insure everything “from homes to drones and pet to jets”, tailoring its services especially for personal, business, auto dealer, and mortgage broker Since its founding by Jeff Arnold in 2008, RIGHTSURE’s “Famously Friendly” team have, from offices in Arizona, been helping with all things insurance across 42 of the 50 states of America. With such a nationwide presence, the company has built strong partnerships with over 110 carrier partners, allowing it to tailor its solutions to every insurance need. This remarkable offering is combined with dedication to excellence and award-winning customer service, amounting to RIGHTSURE being known as North America’s Most Awarded Insurance Firm. Now with another trophy to add to the shelf, we discover how it has come to be named our Most Client-Focused Insurance Firm 2024 - Mountain States. needs. RIGHTSURE helps individuals and businesses to find the right insurance coverage to meet their requirements with a high level of professionalism, researching rates and coverage from top insurance companies so customers can be sure they have the best possible price and coverage for their needs. As the company says, “We do the insurance shopping and comparing so you can save time and money!” Personal Insurance RIGHTSURE’s personal insurance provides quality insurance choices for individuals and families. Whether graduating college, getting married, starting a family, sending a child off to college, or planning for retirement, the Famously Friendly team can aid in finding the perfect insurance policy, with there being a solution available for every need, whether auto, homeowner, renter, boat, motorcycle, condo, RV, landlord, flood, earthquake, off-road vehicle, Mexico auto, pet, life, and medicare. The company even offers umbrella insurance, as home and auto insurance have their limits in cover. If faced with claims that are beyond what an insurance policy covers, an umbrella policy can provide additional protection, coming in particularly useful for homeowners and drivers of cars, motorcycles, boats, RVs, and ATVs. Insurance for Businesses, Auto Dealers, and Mortgage Brokers The experienced professionals at RIGHTSURE will evaluate each business’ operations and recommend the appropriate insurance package to ensure they are protected against any risks that they may face, with its reputable insurance partners able to provide complete solutions for businesses of all sizes. RIGHTSURE’s business solutions can be adjusted to fit particular needs, whether for a one-man shop or large corporation, its packages include business auto, liability, workers’ compensation, property, and more. Furthermore, it is recommended that businesses opt for commercial umbrella insurance to access liability limits that go beyond any other insurance policies that are in place to help protect all assets – because it can make all the difference in a business surviving catastrophic liability loss and not. Co-Marketing Business Partnerships Not only does RIGHTSURE provide business insurance, but it is also the only insurance agency to help businesses scale. By becoming a RIGHTSURE co-marketing partner, businesses will receive free AI-powered social media services provided by APPLICA, helping them to attract customers – particularly millennials who spend much of their time on social media – and growing their operations. APPLICA’s AI technology creates and publishes automated intelligent, custom-branded postings on the business’ social media pages, specifically designed for them and to appeal to their target customers, with their logo embedded, alongside a call-to-action button that takes visitors directly to their website. “What sets RIGHTSURE apart in the insurance industry is our unwavering commitment to innovation, guided by the visionary leadership of Jeff Arnold.” -Ellen Taylor While RIGHTSURE has proven itself to be a real force to be reckoned with in the American insurance industry, that’s not to say that it doesn’t come without its challenges. Ellen tells us that over the past 12 months, a major challenge for the company
Corporate Vision has been the navigating of the shifting insurance landscape, particularly with rate hikes and policy non-renewals. She explains, “These changes have been tough on both clients and agents. Our approach has been twofold: we leverage cutting-edge technology to streamline processes and provide real-time solutions, while also relying on the expertise of our knowledgeable agents to find the best alternatives for clients. By combining tech-driven efficiency with a personalised, human touch, we’ve been able to guide our clients through these turbulent times and ensure they continue to receive top-notch service.” As such, RIGHTSURE’s customers don’t have to be a victim of the insurance industry’s endless price hikes. The company’s Discount Discovery Technology, RateGuard is all about the customer, not insurance companies, and it means that they don’t have to shop or re-shop for insurance, because it is all done for them. RateGuard is bringing about “the end of insurance shopping” by finding all available discounts and helping individuals and businesses to avoid rate increases, leading to their existing policies seamlessly renewing at the best and lowest rate possible. RateGuard is a platform that is changing the entire insurance ecosystem and putting consumers in control. Alongside the combining of AI with chatbots, mobile apps, and multi-variate rating technology, RIGHTSURE is saving its customers time and money on an ongoing basis. Now, looking towards the future, the insurance industry as a whole is in the midst of a digital-first transformation driven by a new generation of consumers, and the innovative RIGHTSURE is right at the forefront. Technology such as IoT, AI, and advanced analytics will continue to be adopted across the industry in order to improve insurers’ internal operations and to take customer offerings to the next level. Leveraging such technologies will allow more insurers to offer usage-based, on-demand, all-in-one insurance products that are personalised to each individual customer, as opposed to them being one-size-fits-all. Additionally, advanced analytics will be deployed so insurers can identify consumers, their needs, model behaviours, and exceptions; identify new business growth opportunities; adjust policy prices; and optimise business strategies. Insurers can utilise automation, AI, and machine learning to scale and become active risk managers. Beyond business, RIGHTSURE is committed to giving back to its community, with its team devotedly volunteering, sponsoring, and campaigning for donations for various causes, whether The Salvation Army Arizona, Ronald McDonald House Charities South Arizona, Autism Society Southern Arizona, Hope Kids, Apraxia Kids, and many more. Notably, the company this summer sponsored the Military & First Responders Night at FC Tucson, donating 160 community tickets to benefit local individuals, including students, teachers, refugees, and volunteers. Ultimately, it is easy to see what makes RIGHTSURE the Most ClientFocused Insurance Firm 2024 - Mountain States, with its dedication to the development and wellbeing of its Famously Friendly humans, combined with integration of technology to in turn enhance efficiency across its operations and provide the most seamless 24/7 service for its customers. Likewise, there is no surprise that RIGHTSURE has become the most decorated insurance firm in America, the result of its outstanding performance, customer service, employee satisfaction, and overall corporate excellence. From there, Ellen leaves some food for thought for anyone who might be looking to start their career within the insurance industry: “For anyone starting out in the insurance industry, my biggest piece of advice is to embrace adaptability. This field is ever-evolving, with technology rapidly reshaping how we interact with clients and manage policies. It’s crucial to stay curious, continuously learn, and leverage these advancements to provide better service. Build strong relationships – both with clients and carrier partners – and always focus on delivering value. Most importantly, don’t lose sight of the human element. Insurance is about trust and service, so be authentic, empathetic, and committed to helping others, and success will follow.” Company: RIGHTSURE Contact: Ellen Taylor Email: [email protected] Website: www.rightsure.com
Issue 10 2024 | 9
Corporate Vision iDEAL in3: Socially Responsible Instalment Payments for Consumers and Businesses Recognised as our Best Socially-Responsible BNPL Service Provider 2024 – Europe, iDEAL in3 (in3) is a company focused on offering an innovative and socially responsible way to pay in instalments. How does in3 differentiate itself from its competitors? in3 differentiates itself with a focus on socially responsible cashflow management. The company offers a payment model that allows customers to pay for purchases in three instalments. Instalment payments are designed to prevent overcrediting and give consumers a better understanding of their financial situation. Indeed, according to CEO, Hans Langenhuizen, paying in arrears is often problematic because consumers do not always have a good understanding of their financial situation. “When you pay afterwards, you don’t have to look at your account because you don’t have to make a direct payment,” he says. “Therefore, consumers often do not know what is in their account and that can lead to overcrediting.” With a ranking of 4.9 stars out of 5 on the well-known consumer review site, Trustpilot, in3’s consumers, or maybe even fans, acknowledge that its way of working is doing great. How does in3 give consumers insight into what is in their account? in3’s payment model is simple and transparent. Consumers pay one-third of the purchase amount immediately, and the rest in two equal instalments over the next two months. This can be done online or instore as a real omnichannel solution. Because one-third of the purchase amount is already payable immediately, consumers are forced to look at their bank account. “This approach helps consumers to be more conscious of their spending and prevents them from making purchases they cannot afford,” comments Hans. A second benefit is that because in3 has the account information, it can perform a much better credit check to determine if the customer can and should order with in3 at all. What are the benefits of in3 for businesses? One of the main benefits for businesses that partner with in3 is that they see significantly higher receipt amounts than with other payment methods. “People buy more durable products with a higher ticket size because they can spread the cost, which results in higher margins for sellers,” Hans explains. “In addition, customers are more likely to buy when they can pay in three instalments, which increases the conversion from orienting customers to buying customers by up to 15%. Instead of the washing machine with one-star green label, they now buy the washing machine with five-star green label.” In addition, in3 works through partners such as Payment Service Providers (PSPs) and with iDEAL for online purchases, which makes integration easier and allows for rapid growth without complex connections. “Through this partnership, sellers only need to check a box at their PSP to activate the in3 payment option, which ensures a smooth and fast implementation,” says Hans. Why is corporate social responsibility so important to you? One of in3’s core values is social responsibility, as Hans goes on to say, “In our business model, it is important that we only grant instalment payments to consumers who can afford it. This is in the interest of both the consumer and us as a company. We work with various data sources and partners to perform a thorough credit check before a purchase is approved. We combine data to determine if a customer is creditworthy and at what amount. This ensures that we are transparent and consumers do not get into debt. We ourselves do not generate kickback or other revenue from people who pay late or don’t pay. Even worse, people who don’t pay are a direct cost on our margin, forcing us to do the credit check incredibly well. This credit check happens within one second, so both the customer and our merchant hardly notice.” Success stories and future plans Currently, some 10,000 companies are already affiliated with in3, and the number is still growing rapidly. For example, a bicycle store saw their sales nearly double by integrating in3 and increased their average order value by 7% (in3). To achieve even more such success stories in the future, the key for the coming years is that in3 remains committed to both consumers and sellers. “We are always accessible and offer both consumers and businesses 24/7 insight into their results. This creates trust and high customer satisfaction,” Hans enthuses. “In addition, we continue to innovate and improve our services to meet the changing needs of our customers. This includes developing new technologies and entering into strategic partnerships.” Company: in3 Website: https://payin3.eu/en/
Issue 10 2024 | 11 phone calls were going into a data black hole. We couldn’t tie a sale back to the campaign that drove it and that made it difficult for us to optimise our media spend.” “Invoca has given us complete visibility into the campaigns driving each call as well as what happens on those calls. It’s enabled us to get a higher return on our ad dollars and prove our full ROI.” The team behind the company’s innovative product suite is proud to be part of Invoca’s mission and enjoys the open, high-energy, and diverse culture that its leaders foster. The focus is on transparency and collaboration, and a strong sense of accountability runs through the business. “We push each other to new heights,” says UK Director Duncan MacPherson, “celebrate our victories, and pick each other up when we lose.” As a remote-first workforce, its employees maintain that mutual support and problem-solving excellence both in-person and via social channels. Excelling in its current market, the team looks forward to the company’s expansion into the UK. Throughout its customer bases, Invoca aims to continue its run of disruptive innovations, allowing every business on the digitisation spectrum from those emerging to the fully digital. It aims to innovate in line with customers’ businesses, remaining a cutting-edge presence in the years to come. MacPherson expresses Invoca’s excitement about these developments. “We’re just at the beginning of the journey for revenue execution platforms as a declared category. The trend by B2C companies to align marketing and sales teams to repair the broken buyer journey is already gaining traction among forwardthinking revenue teams.” For call tracking software and revenue execution in the UK, Invoca is set to become the go-to choice. Its versatile software is to many companies the difference between an effective and ineffective sales force and marketing team. Customers’ strategies are more streamlined, impactful, and analysable than ever before with Invoca on their side, and the team looks forward to working with more forward-thinking businesses to drive revenue attribution and optimise the consumer journey like never before. Contact: Duncan MacPherson Company: Invoca Web Address: www.invoca.com Email: [email protected] Invoca is earning a reputation for innovation across various industries. The company recently conducted a survey of 600 sales, contact centre, and marketing leaders at B2C brands, and the results are telling. Over 90% of respondents believe that alignment between marketing and sales teams is important to drive revenue growth, while only 10% of them say their teams are strongly aligned. Invoca aims to change this by providing the tools for these departments to interact meaningfully with one another, sharing valuable insights, and mutually boosting performance. For contact centres, Invoca’s call tracking software and AI analytics tools allow businesses to analyse conversion data directly from phone calls. This extrapolates keywords for SEO implementation and inclusion in marketing campaigns, increasing conversion rates and engagement with the right target audience. Meanwhile, its Signal AI analyses calls against KPIs to discern how contact centre agents’ behaviours are working, or not working, to drive a successful sales journey. With a workflow enhanced by Invoca, calls inform marketing decisions, and those decisions create meaningful audience connections in turn. Its benefits permeate the entire customer lifecycle, enhancing profitability, customer engagement, and across-the-board satisfaction. “Just about every major consumer brand you can think of has a marketing team and a contact centre sales team, but these organisations are rarely working with one another. At Invoca, we connect two strategically important parts of a consumer business and help these functions come together to drive growth and revenue for the company.” - Duncan MacPherson One of the most exciting elements of Invoca’s offering is that it’s easily integrated with existing systems. Voice insights blend seamlessly with many customers’ tech stacks, including leading social media ad platforms, entering their ecosystems without costly or time-consuming implementation. As a new addition to plenty of businesses across the healthcare, government, and banking sectors, many rely on Invoca’s software for its benefit to the end-to-end customer journey and robust cybersecurity. It offers a streamlined, secure way to unlock a new range of data-driven decisions. Users across a range of companies praise Invoca’s platform, reflecting the strong customer focus at the heart of its operation. One satisfied client shares, “our biggest problem was that our The revenue of many businesses suffers under the weight of what Invoca calls the broken buyer journey. The disconnect between contact centre sales teams and marketing teams represents an untapped opportunity for many businesses. Invoca’s mission is to bring these forces together, empowering consumer brands to acquire customers and drive revenue, modernising the buyer experience by blending the digital with the human touch. It has more than earnt its place as Best Revenue Execution Platform Provider 2024 – UK & USA. The Connective Tissue Between Sales and Marketing
Corporate Vision Empowering Agriculture with Data At Ever.Ag Data Labs, the mission is simple but powerful: use data to help optimize every step of the end-to-end agriculture and food production process. From production farming to global consumer packaged goods (CPG) companies, it offers insights, optimization, and predictive modelling that guide smarter decisions. In an industry as dynamic and vital as agriculture, having the right information at the right time can change everything. What Makes Ever.Ag Data Labs Different Ever.Ag Data Labs has built its platform around the specific needs of the agriculture and food and beverage sectors, which means it understands the unique challenges and opportunities that come with farming, livestock management, and food production. Its tools integrate data from a range of sources – whether it’s sensors in the field, weather data, your master data, or market trends – to provide a comprehensive view that’s both practical and forward-thinking. By serving the entire global food supply chain, from farmers to the brands that put food on the table, it helps businesses optimize their operations, cut waste, and boost sustainability. Accessing, analyzing, and utilizing data from across the entire end-to-end food supply chain helps everyone make faster, smarter decisions. It’s about finding those small, important insights that lead to big improvements. A Culture of Innovation The company’s success stems from a culture that values collaboration, creativity, and problem-solving. It encourages its team to push boundaries and continuously improve, which is why it is always able to deliver fresh, innovative solutions that benefit its Ever.Ag Data Labs is thrilled to learn that it has been named the Best Specialist Data Science Platform 2024 – Agriculture. This recognition highlights its commitment to helping farmers, agribusinesses, and food companies turn data into actionable insights that make a real difference across the supply chain. Ever.Ag Data Labs: Transforming Agriculture with Data-Driven Insights customers. This culture drives its commitment to collaborate and innovate with its customers and ensure every client feels supported and equipped to succeed. Tackling Challenges Head-On The last year has brought plenty of challenges, from market volatility to shifting environmental concerns. But through it all, Ever.Ag Data Labs has focused on strengthening its platform’s predictive capabilities, giving clients the tools to navigate uncertainty with confidence. The results speak for themselves – like when it helped a dairy company reduce carbon emissions while boosting operational efficiency by 20%. Looking Forward As Ever.Ag Data Labs looks to the future, it is excited to keep pushing the boundaries of what’s possible in data science for agriculture. The company’s goal is to continue developing smarter tools that help the entire food supply chain – from the farm to the CPG giants – stay agile, sustainable, and profitable in a changing world. For more about Ever.Ag Data Labs, drop a line at [email protected]. Company: Ever.Ag Data Labs Email: [email protected] Website: https://ever.ag/data-labs/
Small Business Awards 2023 | 13 Issue 10 2024 | 13 Guaranteeing digital transformation and a better future for the organisation, Malcolm tells us, “The project went very well, and implementation has been revelatory for the client. They told us: “Our experience of working with the Keystone team has really been a positive one. Complex technical implementations can sometimes fill people with dread, but Keystone’s deep understanding of higher education and the challenges we needed to fix really helped us get to a transformative solution that benefits our internal teams, our partners and the teaching staff.” Speaking of the future of Keystone, Malcolm says, “We are at the point now where our position in higher education is so well established, we can be confident of entering new markets without diluting what we deliver to the higher education sector. In short, I think within the next 5 years you will see much more of the Keystone solution in sectors other than education.” Contact: Malcolm Paice Company: Keystone Talent Bank Web Address: www.keystonetalentbank.com “Your talent pool. In the cloud.” Forging strong connections with its clients, Keystone Talent Bank has swiftly built a reputation for excellence. Its innovative Talent Bank – its online search facility with all compliance, timesheets, and payroll facilities in one place – provides universities with all they need to find the right person for their role. Managing Director Malcolm Paice shares, “The Keystone Talent Bank mission is to use our people and technology to deliver world class solutions to our customers. We set about achieving this by using technology to deliver intuitive and tailored solutions that deliver tangible benefits and efficiencies. Of equal importance are our people – they’re the ones who find out what those customer needs and challenges are and solve them with a combination of awardwinning tech and outstanding customer care and support.” As skill-specific workers can be found in a matter of seconds, Keystone’s award-winning cloud software solutions have a big impact on their clients, saving time and cost. Malcolm continues, “The values our team hold dear are all based around listening to our customers and basing all that we do around tackling their requirements and making sure the technology serves their end users well and makes their working day easier.” “Compliant. Convenient. Cost effective.” By listening attentively to its clients’ needs, Keystone has helped countless companies to not only fill a role but to flourish with their new employee under their wing. Of course, it’s of utmost importance to find the key players for our roles, and Keystone does just that – in a fraction of the time it would normally take. Working with many clients within the education sector over the years, Keystone has mastered the sector to ensure that its services are more valuable than if it had initially taken on every sector. Malcolm comments, “At the beginning of this year we undertook a project implementation for a new client which was a significant enhancement to the solution we have for occasional teachers and academic contractors. We already have solution for these cohorts of workers and it is reasonably mature, but we attracted a new client who essentially operates academic contractors for a range of other higher education institutions. With lots of additional sub-users, this meant we had to develop far more complex fee matrices and structures.” If you’re in the business of hiring contingent workers, but find yourself lost in the process, it’s easy to see how Keystone Talent Bank can be of help. Here we learn more about the business as we hear more from its Managing Director Malcolm Paice. Best Online Recruitment Solutions Provider 2024 – UK A Top Talent Bank
Corporate Vision Giving Back Power to the Cash Buyer Online payments are all but unavoidable these days, and that puts many buyers in a difficult position. For those who prefer or need to use cash, and those who are protective of their data, paysafecard offers a secure means to make those vital online transactions. Thanks to Paysafe, not having a bank account or credit card is no longer a barrier to making online payments. With an increasing number of online shops accepting Paysafe cards, digital entertainment is more accessible than ever, making Paysafe the Best Entertainment-Focused Online Payment Solutions Company 2024 – USA. For many, making online payments isn’t as simple as entering their card details. Some don’t have a bank account. Others are former victims of scams and don’t feel safe transacting in a way many take for granted. Whatever their reasons, they should still be empowered to consume the same services and entertainment as everyone else, and that’s what Paysafe’s mission is all about. “Whether you’re a consumer or merchant navigating the blend of physical and digital, Paysafe is your starting point. We connect consumers and merchants around the world through seamless payment processing, digital wallet, and online cash solutions. It goes beyond transactions at Paysafe, as we look to fuel fun through the power of safe payments.” Using cash for online payments is as simple as finding one of the many local Paysafe retailers and exchanging cash for a prepaid card. Wherever the paysafecard logo is listed online, it’s another business that has embraced the power of cash purchases in their online store. Even titanic worldwide brands like Microsoft, Google, and PlayStation have joined the everexpanding list. Users may choose to register with Paysafe for free to manage online payments and raise their maximum transaction limit. Registered users in eligible countries may even order a prepaid paysafecard Mastercard®, allowing them to transact securely with any retailer which accepts traditional debit and credit cards. Otherwise, they’re free to make use of their prepaid card without providing any details whatsoever for that added layer of security. While Paysafe treats data security with the utmost diligence and discretion, the company prides itself on offering a truly registration-free service for the cautious consumer. As it increases in popularity, Paysafe is attracting the attention of more brands and retailers of all sizes. Boasting 260 payment types across 40 currencies and over $1.5 billion in wallet deposits, its mark on the online retail space in indelible, and it’s only getting bigger. Many companies who have partnered with Paysafe attest to the system’s ease of use and the growth potential it affords. Jackpocket lottery app enthuses, “Paysafe has been instrumental in supporting our growth across 15 states with now over $300m customer transactions processed” through the service. Meanwhile, Betsson praises the company’s dedication to its customers, sharing that “the account management service is one of the best out there.” “At Paysafe, we give ambitious business their launchpad through safe and secure online payment solutions and help customers turn their transactions into experiences.” As word spreads about these unique cash-based online purchases, Paysafe welcomes new businesses into the fold. Distribution partners who become part of the revolution open up a new revenue stream, and even companies which are already working with a payment service provider are encouraged to integrate paysafecard into their ecosystem. It’s offered by a large list of providers and is easily incorporated into the consumer journey. Paysafe serves many functions, empowering consumers to make purchases with safety and ease and increasing the power of cash in the digital entertainment space. With every product and service sold online, the need for Paysafe only grows. It’s the evolution of cash payments, and it’s bettering the marketplace with every transaction, comfortably earning the company our award for Best Entertainment-Focused Online Payment Solutions Company 2024 – USA. Contact: Nilce Piccinini Company: Paysafe Web Address: www.paysafe.com
Issue 10 2024 | 15 With rising rates of unemployment across Wales and increasing need for mental health support, Case UK is playing its part to cater to these needs by providing a suite of vital services. This familyrun company helps more people year upon year to handle work stresses, physical ailments, and job seeking efforts. Its offerings, ‘Able Futures,’ ‘In-Work Support Service,’ and ‘Out of Work Support Service’ provide the people of Wales with individual assistance tailored to their needs, tackling unique problems, offering hope, and boosting national morale. Able Futures is Case UK’s effort to promote better mental health among the working population. Work issues can range from mild stress to immense pressure, and atop difficult life events, this may be compounded. Eventually, many workers reach the point of mental exhaustion, burnout, or intense anxiety. Those employees throughout Wales and South West England benefit from the expertise of its Vocational Rehabilitation Consultants who provide bespoke sessions to develop a tailored 6 to 9-month support plan. This combines coping strategies and one-to-one sessions aimed at, in the company’s words, “helping you have more good days.” “One approach doesn’t fit all; that is why we provide our participants with customised coping techniques and strategies helping them to better manage situations, all whilst in a safe and judgement-free environment.” For those suffering from health issues in the workplace and whose work suffers in turn, the In-Work Support Service is Case UK’s solution. It’s free at the point of use, available to those in employment, self-employment, and apprentices, providing access to trained qualified physical therapists, occupational therapists, and psychotherapists. From physiotherapy assessment and chronic pain advice to expert mental health support, this service is all about making people comfortable at work and enabling them to live their life as normal. If adjustments are required to ensure that outcome, Case UK’s occupational health network is there to make that happen. Mental illness and recovering from substance abuse are serious factors in deciding how much support a person requires to find employment. Many people between the ages of 16 and 24 are at risk of prolonged unemployment for these reasons, and the Out of Work Service might just be the help they need to escape that situation. The goal is to support these people, and some individuals beyond this age range, with training, placements, skill development, and help to find employment either immediately or at a later stage in their healing. The people of Rhondda Cynon Taf, Merthyr Tydfil, Those working stressful jobs or suffering the burden of unemployment while mentally ill or in recovery from substance abuse may require immediate support, be it a brief helping hand or a serious therapeutic intervention. Across Wales and South West England, Case UK provides that support, offering psychotherapy, physiotherapy, and occupational therapy to those in need, as well as peer mentoring and unemployability support. Best Family-Run Workplace Mental Health Support Company 2024 – Wales and Bridgend are welcome to rely on its services and encouraged to reach out for help. “Our experienced peer mentors have lived experience of recovery and mental health issues and know the difficulties that come with them; that is why our support plan is built with small steps in mind.” Case UK has been an all-important lifeline for many people struggling through workplace conflicts, suicidal thoughts, debt concerns, and beyond. Through its extensive network, the company connects those suffering with the right professionals to help them through it. Its comprehensive covering ensures that no matter the issue, there’s almost certainly a way it can help. For mental physical health support and occupational therapy in Wales, contacting Case UK is the first step to a brighter future. Contact: Kate Parkinson Company: Case-UK Web Address: www.case-uk.co.uk
Corporate Vision With an outstanding approach to product development, Trawick International has become a leader in its sphere. The award-winning travel insurance company prioritizes customer wellbeing through and through, taking good care to understand each customer as well as delivering the best products available on the market. Trawick believes that every person has unique needs, and ensures that every policy is more than a document; each policy provided by the company is a “personalized shield against unexpected events” in line with the specific needs of its customers. As the travel industry has faced many challenges in recent years, Trawick does all it can to ensure that travelers can still enjoy their ventures with ease and peace of mind – no matter what the industry may be facing. One of the biggest challenges for Trawick, over the last 12 months, has been its acquisition of international group health, life, and disability business when GBG Insurance Limited entered administration. When Trawick acquired this business, the team went the extra mile to guarantee the support needed by the existing policyholders. As the situation evolved, Trawick acted swiftly to help, while maintaining the high quality customer support and core values that have existed ever since the company’s inception, for its partners and customers. Daryl Trawick commented, “We engaged with both long-trusted and new partners to provide the necessary resources and services, including an Employee Assistance Program, telemedicine services, and Pharmacy Benefit Management. This massive undertaking involved numerous moving parts and stakeholders. Yet, despite these challenges and added expenses, Trawick International was able to maintain rates and benefits for policyholders and continue to provide the outstanding service for which we are known.” “Trawick’s mission is to enable a globally mobile population to chase any ambition, anywhere it leads with comprehensive coverage, personally designed policies, and exceptional customer support.” – Daryl Trawick, CEO and President. Of course, Trawick continues to enhance its offerings to tailor its services to the needs of a plethora of clients and customers. Managing its large portfolio of international insurance services, Trawick International sister company SureGo Administration Services handles every insurance policy with utmost care and professionalism – in the way it has always been known for. Daryl enthuses, “The quote I am known for around the organization is, ‘No one will ever care about our customers as much as we do,’ and that is something I truly believe. It is that mindset that drove us to bring claims management in house, and it is what continues to drive us as we work to design an exceptional customer journey from start to finish.” Founded and operated on the core values of innovation, diversification, reliability, passion, and so much more, Trawick International (Trawick) is an expert in the travel insurance industry of today. We profile the company as it wins Best Full-Service Travel Insurance Provider 2024 – USA. The Experience You Deserve As Trawick continues on its upward trajectory of success, for both itself and its customers, it is consistently innovating and evolving “to meet the needs of customers while driving the international insurance industry forward.” The company recently launched a new travel insurance offering called Safe Travels AnyReason, a first-of-its kind trip cancellation plan that has Cancel For Any Reason (CFAR) embedded. Traditionally, CFAR is an optional upgrade that can significantly increase the cost of a trip cancellation plan, but AnyReason includes it while keeping the cost competitive, making it an easy choice for travellers wanting the most flexibility and coverage for their journey. For standout international travel insurance and medical travel insurance in the USA – and beyond – Trawick is truly leading the way for the future of our experiences. Giving its policyholders the best start to their journeys, no matter the challenges the industry faces, Trawick goes above and beyond every time to give us the experience we deserve. For those looking to excel in the industry, Daryl shares his wisdom: “Stay adaptable, educate yourself on the differences between markets, and build relationships with experts in different regions. A willingness to continuously learn and adapt to these differences will make you a valuable asset in the industry.” This seasoned travel insurance company is setting the standard for an ever-changing industry and we’re delighted to award Trawick with the prestigious title of Best Full-Service Travel Insurance Provider 2024 – USA. Contact: Melissa Nicholson Company: Trawick International Inc. Web Address: https://trawickinternational.com/
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