with emotional situations or struggling with their mental health. These are complimented by the Reflection and Resilience program. It is Authentic Responses’ aim to continue building its reputation as a stellar training programme and work with more clients to find their authentic voice. Armed with the necessary tools and resources, clients can feel confident in their ability to forge connections with callers while looking after their own mental health. Authentic Responses is proud of its flexible, transparent solutions and its staff’s dedication to exceptional customer service. For its commitment to authenticity and empowering quality interactions, Authentic Responses has received our award for this year’s Best Crisis Helpline Training Company – UK. Contact: Priya Shah Company: Authentic Responses Web Address: www.authenticresponses.co.uk Oct23323 Best Crisis Helpline Training Company 2023 - UK Based in London, Authentic Responses is a soft skills communication training company. The agency specialises in high-quality operator training courses, reflective practice sessions, and coaching. Its training focuses on communication skills for remote services, suicide awareness, building resilience, and developing self-care mechanisms. Authentic Responses aims to provide its clients with the resources and knowledge to forge authentic connections and provide quality interactions. It is Authentic Responses’ philosophy to help clients express their authentic voice. The agency offers a suite of holistic training courses designed to develop skills and gain the required knowledge to respond to callers with confidence. Authentic Responses understands that every company is different, and courses can be tailored to meet clients’ unique needs and challenges. The organisation is passionate about its work and advisors are always available to provide support. Its core values of authenticity, adaptability, confidence, and wellbeing are fundamental pillars that reinforce the company’s solid foundation. Authentic Responses aims to deliver bespoke materials by utilising the case studies, examples, and evidence acquired during the consultation process. Trainers use their own experiences and share honest examples to deliver a transparent, fluid course. Animations, sound clips, and short films are also included to foster curiosity and build knowledge. Authentic Responses is flexible in its approach and able to adapt sessions to clients’ specifications. Courses can be delivered in a small group or in a series of sessions to provide greater accessibility and adapt to differing work patterns. The agency has a bespoke online platform that can be made available to anyone who has attended a course. The platform enables learners to reflect on their knowledge and engage at a deeper level. The company prides itself on its informative courses, skill-based learning, and overall customer experience. Staff’s objective is to build clients’ confidence to respond to difficult enquiries and navigate challenging conversations. Authentic Responses offers a Reflection and Resilience program that considers how working in this sector impacts employees and incorporates strategies for self-care. Many workforces now operate a hybrid model. Despite the many benefits, this style can create feelings of isolation for team members. Authentic Responses collaborates with team leaders to understand how to best provide support. Employees of all ages have been feeling the impact of stress, fatigue, and mental health challenges. The company works with specialist organisations to develop sessions that incorporate good self-care routines and mental health toolkits. In response to the global increase in mental health conditions, Authentic Responses has developed a suicide awareness course tailored to the corporate sector. The organisation recognises the importance of being able to seek and provide mental health support. Within a two-hour session, a trainer focuses on delivering the language to speak about suicidal ideation, how to use a framework to manage a conversation, and the best agencies to signpost. Authentic Responses has recently been working with organisations on how to effectively respond to clients with complex needs. Companies supporting those with personal injuries, financial difficulties, or relationship breakdowns have asked Authentic Responses to deliver courses to meet these specific needs. Training is now being provided on how to respond to clients who are dealing
RkJQdWJsaXNoZXIy MTUyMDQwMA==