Issue 4 2020

Feb20151 Finding The Best Possible Solutions Founded in 1999, InXpress is an international shipping and freight consulting firm delivering solutions across the globe. Following their success in the Corporate Excellence Awards 2020, we got in touch with Global Head of Marketing Melanie Spencer to find out more. InXpress is an online provider of shipping services, passionate about making shipping as effortless as possible for all businesses, wherever they are and whatever their needs. To start, Melanie offers more insight into the firm’s specialisms and its client base. “Built on over 20 years of experience, we’ve pioneered world-class technology that’s disrupting traditional shipping services around the globe. Our breakthrough online portal, Webship Plus, helps our customers save time, hassle and money on their shipping. This easy-to- use software is packed with features, including a carrier comparison service, a bulk upload tool to quickly manage multiple orders and integration with all of the main eCommerce platforms. Besides an innovative platform, we offer international express and import services and domestic shipping services, so whether you need a one off shipment or you process a thousand a day, we’ve got the global scale to deliver to Australia, France, Germany, USA and more. “Typically, our client base features SME’s and eCommerce businesses with our express and freight services operating throughout the US, Asia Pacific, UK, Africa and Europe. Priding ourselves on people, we are committed to finding the best possible solutions for our clients using innovative technology and a personalised customer service approach.” Since forming in 1999, InXpress have built a reputation for being reliable and committed to finding the most optimum shipping solution for their clients. As Melanie goes on to explain, by demonstrating these values, the word of mouth has got around and as a result the firm’s client base has continued to grow. “Saving our customers time, hassle and money is what we pride ourselves on and, through our energetic and results-driven approach we have taken on new work through previous client recommendations.” Currently, the shipping and logistics industry is an extremely competitive one with companies always looking to offer better services at cheaper rates. To distinguish themselves from their competitors, Melanie points out the firm’s personal customer service approach is of the upmost importance. “Our strengths lie in our people. With our expert team, we can provide outstanding customer service, unrivalled anywhere else. Ultimately, we care about our customer’s parcels as if they were our own.” Issue 4 2020 43 As for the company culture in place at InXpress, it’s the team’s collaborative approach which has seen the firm become a renowned name in the shipping and logistics industry. As Melanie goes on to explain, implementing this approach from top to bottom has been essential. “Our people from franchisees and their teams, to head office staff across the globe are key to our success. Without everyone pulling together, we wouldn’t be in the position we are in today.” Finally, Melanie commented on the future of the business and what they hope to achieve in the coming year and beyond. “Giving back is at the heart of what we do and this year we have big plans to make even more of an impact. In the UK alone we plan to raise £20k for local charities which our franchise network nominate. Additionally, we are planning a global Gives Back day in June, where the whole network will come together to support a charitable cause. Heading forward, by maintaining our company reputation through our dedication to customer service and attracting new clients, there’s no doubt we will continue to move in the right direction.” Contact Name: Melanie Spencer Telephone Number: +0800 195 2125 Address: 5 Blueberry Business Park, Wallhead Road, Rochdale, Manchester, OL16 5DB Web Address: www.gb.inxpress.com “Typically, our client base features SME’s and eCommerce businesses with our express and freight services operating throughout the US, Asia Pacific, UK, Africa and Europe. Priding ourselves on people, we are committed to finding the best possible solutions for our clients using innovative technology and a personalised customer service approach.”