Issue 4 2021

Best Automotive Customer Service Provider - Egypt Due to the pandemic outbreak, organizations are losing business opportunities and are chronically understaffed, which makes it necessary to find a way to provide exceptional customer experience to customers, considering that customer service is an essential part of any business. The team at RAYA Contact Center believes they have the solution, which is proven by their success in the Global Automotive Awards. Recognised as the Best Automotive Customer Service Provider – Egypt, we thought we would take a look at what customers get from this incredible team. Good business depends on relationships. It’s the trust that arises between different parties that secures success for all. With fewer leads for companies, and less staff to handle the closing of important deals, the time has come to consider the role of outsourcing for many firms. A leader in the industry is RAYA Contact Center, built on a platform of understanding the automotive sector and its specific needs. The COVID-19 pandemic has changed the shape of the automotive market, with the industry at large recovering from a massive slump. 2021 is likely to see double-digit growth across the board, but access to that will naturally depend on the level of brand loyalty developed with the customers. A key part of this is customer service across multiple platforms. Car buyers have numerous options to explore when looking for their dream vehicle, which adds new challenges for firms that are already struggling. The service that RAYA Contact Center offers reaches out to people directly. The business development solution they provided can take control of sales calls and digital leads on your behalf. As more buyers explore options online, businesses must find a way of controlling the narrative and guiding people towards their brands. RAYA team is trained with modern methods of maximizing profitability by enhancing marketing and sales efforts that bring people to the store itself. As a well-established Business Development Centre (BDC), RAYA Contact Center has a great deal of experience when it comes to bridging the gap of lost revenue. The team knows how to ensure that potential leads are transformed to buyers resulting in a higher conversion rate. The reason so many companies are turning to RAYA Contact Center as opposed to other outsourcing providers is the team’s commitment to delivering customer- centric services across all verticals and in particular in the automotive industry. The team is immensely knowledgeable about the terminology, conditions and deals that are common in the automotive industry and can advise clients on that basis. By offering services that cover every aspect of the business, from digital marketing through to the sales process, RAYA Contact Center can more effectively offer end-to-end customer experience solutions on behalf of its clients that match the needs of their customers. Dec20597 This significantly decreases lost opportunities and positions RAYA as a reliable business partner. It’s not an easy decision to outsource operations to another company. The automotive industry is often run by dealers who pride themselves on their individualism. That said, the world of 2021 relies on an ability to offer services that reach further than ever before to achieve success. Businesses must be masters not only in person, and in the showroom, but also across various social media platforms. Guaranteeing a positive customer experience that is as smooth as possible is a sure-fire way of achieving stunning results for all. When clients take on RAYA Contact Center, they take on a team of experts who is capable of delivering an incredible customer experience that can revolutionize business operations. Securing these high standards is not the only key to the team’s success, but to the way RAYA operates. Company: RAYA Contact Center Contact Name: Mina Habib, Head of Marketing Department Email: [email protected] The business development solution they provided can take control of sales calls and digital leads on your behalf. As more buyers explore options online, businesses must find a way of controlling the narrative and guiding people towards their brands.