Issue 4 2022

w Best Passenger Air Transport & Tour Operating Services Provider Founded in 1961, Luxair is the leading Luxembourgish airline connecting the Greater Region to major European cities and beyond. It is a key player and major employer in the economy of the Grand Duchy of Luxembourg and the surrounding Greater Region. Luxair offers fast air service to most of Europe’s largest cities, business centres and international hubs. Standing for safe and clean travelling, the airline prides itself on providing maximum flexibility to its business clients and quality travel to its leisure customers. A wide range of package deals and thematic holidays are offered through its tour operating division, with products tailored to suit a great variety of vacation desires and all budgets, always with the highest quality and safety standards. As the unique airport service provider at Luxembourg airport, Luxair takes care of passenger assistance and all tasks relating to fast and efficient servicing of landed aircraft. Meanwhile, its catering division is responsible for preparing appetising inflight meals and loading them on time in the freshest conditions. Its air freight division handles every kind of merchandise with ease and efficiency and is considered one of the largest freight distribution centres in Europe. It is common knowledge that the pandemic strongly impacted the entire tourism sector, with Luxair seeing a 66% drop in tour operations. However, it was quick to return to service as soon as it was possible at the end of May 2020, having adapted to the new EASA (European Union Aviation Safety Agency) and World Health Organisation (WHO) guidelines. Based on those guidelines, Luxair and LuxairTours have implemented special measures to guarantee passengers the highest level of safety when travelling. These health measures have been deployed all along the customer journey, from the moment customers arrive at the airport until they leave the plane. The planes are carefully cleaned and systematically disinfected using efficient methods such as disinfectant fogging machines within the cabin, and all flight crews have completed covid-19 training. Alongside this, when the pandemic was rife, all passengers were provided with their own health kit including a surgical mask, a hand sanitiser, and a disinfecting wipe. In addition, the inflight meal service has been adapted according to the EASA guideline. The unprecedented situation of the pandemic, confining people to their homes for many months, helped sharpen the Luxair brand purpose and its mission towards the communities it serves. Luxair believes there’s value in connecting people and their emotions, facilitating trades and easing the exchanges between cultures. Enabling this exchange is the airline’s contribution to Luxair’s environment: Luxembourg, the Greater Region, and more. The way Luxair wants this to happen is by supporting the region’s environment and cultural wealth, by successfully dealing with the expectations of younger generations, by minimising the impact of the environment, by using its voice to spread major social messages such as the importance of the inclusion and the condemnation of any violence, and, last but not least, through a remarkable customer experience. With this in mind, Luxair decided to respond to the 2020 situation with a major focus on positiveness, through a pounding set of unconventional activities, all of them linked by the will to prove the vitality of a brand that is vibrant and self-confident enough to go beyond the boundaries of its industry. In addition to Luxair’s hard work to keep it going safely during the pandemic, it has focused its efforts in other areas such as improving its digital customer experience. Its entire booking system was reviewed and customers now have a better overview of the days of flights, making their organisation and research easier. Customers also benefit from a new and improved experience during their self-service check-in. Moreover, the ancillary service catalogue has been activated, allowing customers to add paid extras to their flights up until their flight departure, such as seat reservation, lounge access, and fast lane. The airline also launched the brand new Luxair Travel Store where customers can immerse themselves in the world of travel and build future bespoke trips with the help of multilingual expert professionals. Additionally, it put children even more in the focus of its product development, with a special section called “Kids Corner” having been created on the Luxair and LuxairTours websites with specific advice for parents travelling with children. Ultimately, it’s easy to see how Luxair has achieved such success within the Aviation and Aerospace Awards 2022, through its dedication to its travellers, whether it’s crafting the perfect trip for them, or ensuring their complete safety for the duration of their travels. And the only way is forwards for the airline as it continues to put its customers’ needs first and providing them with the opportunity create lasting memories. Company: Luxair SA Contact: Corporate Communications, Media & Public Relations Department Email: [email protected] Website: luxair.lu

RkJQdWJsaXNoZXIy MTQxNTg3MQ==