Corporate Vision Issue 7

34 CORPORATE VISION / Issue 7 2018 , Planet delivers innovative payment processing solutions that solve many of the challenges facing today’s global electronic payments industry. We profiled the firm to discover more about their innovative payment processing andmulti-currency solutions. One Partner. One Platform. Planet offers three main products; firstly, they process VAT refunds for tourists in over 30 countries working with 50% of the world’s top 150 luxury brands and department stores. Secondly, they offer currency conversion services for travellers in 47 countries worldwide and are the largest player in this market after the acquisition of Planet Payment in December 2017 for $250m. Thirdly, they offer multi-currency processing capabilities to a range of specialist companies that need this service for complex payment transactions. The firm’s overall vision is to be the best rated partner for service, innovation and technology leadership. Planet have historically been the market innovator with leading technology, and they are very focused on after sales service as a key differentiator from their competition. When looking at how Planet undertake a new project, as well as the steps taken to ensure that their clients receive the best possible outcome, the team spend a considerable amount of time conducting a detailed diagnostic, before they approach a new prospect. In addition to this, they identify areas where they believe the firm can add value to their businesses. As for the internal culture within the firm, it is very direct and straightforward, the team at Planet do not do politics. Instead, they make decisions quickly based on facts and evidence. Also, they have four key values which drive their business – the team go beyond expectations, 1807CV16 they search for better, celebrate differences, and grow together. The team involved all 1,050 staff in their company to generate these values. Planet has already completed three acquisitions and a joint venture agreement in the last 18 months, so the focus is currently on integrating these businesses. Moving forward, the firm will continue to assess payment businesses that could help them accelerate their growth. Contact: Patrick Waldron Company: Planet, Somerset House, 47 - 49 London Road, Redhill, Surrey, RH1 1LU, UK Telephone: 0203 5304001 Web Address: www.planetpayment.com

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