Corporate Vision January 2017

100 CORPORATE VISION / January 2017 , TheGiftCardCentre offers clients a vast array of gift card options from some of the world’s most popular brands. We invited CarolineWatson to tell us more about the firmand how it works to provide the very best service and selection to clients. Giving the Gift of Excellence Established in launched in 2008 as the first Gift Card only website in the UK, the TheGiftCardCentre now supplies a wide range of clients who include consumers wishing to send gift cards to friends or relatives, and corporate customers wanting a one stop solution with one invoice selecting from one of the largest portfolios of brands for their clients or staff. One of the firm’s latest innovations is its e code called The Wish Code. This has proved hugely popular as an instant e gift for consumers and corporate clients to give as a present, leaving it to the recipient to choose what they really want to have posted to them. It is this dedication to innovation and the firm’s reputation for such that differentiates itself from the competition, as Caroline explains. “Here at TheGiftCardCentre we react very quickly to issues and you can actually speak to one of our team without call queuing software during our office hours. Our corporate customers enjoy a one to one relationship with their account manager, and do not have to wait long for answers to their questions. We are also very flexible, and we do not make ourselves work to a set routine, which ensures that we work to our clients’ specifications.” Technology is a vital aspect of the firm’s service offering, and therefore Caroline is keen to highlight the firm’s commitment to utilising the very best solutions and remaining at the forefront of the latest innovations. “TheGiftCardCentre prides itself on offering uncomplicated solutions, which we have specifically designed to ensure our customers get the best service they can from us when they email or call. We use an established Web design company who have a huge portfolio of clients, to ensure that our website is running at the best that it can. Additionally, we also use Filemaker Pro in-house, a fantastic database software solution that can find a customer in seconds, ensuring efficiency and effectiveness throughout our business.” Moving forward, the industry’s focus on digital gifts will remain at the forefront of the firm’s focus as it seeks to build upon its current success, as Caroline emphasises. “Within the wider gift card market we are seeing an increasing focus on digital sales, and as such we will be evolving our online presence. Currently we do not work with digital for our consumer sales but we do for our corporate sales, and we have seen a fantastic growth for our corporate customers enjoying a great portfolio of e codes, and as such we are keen to develop this offering for our consumer business. Overall the focus remains on growth and expansion in order to continue to offer our clients the very best selection of gift options.” K Company: TheGiftCardCentre Ltd Name: Caroline Watson Email: [email protected] Web Address: www.thegiftcardcentre.co.uk Address: 76 Cressex Enterprise Centre, Lincoln Road, High Wycombe, Bucks HP12 3RL Telephone: 0333 222 9122 SB160060