Logistics Warehouse and Supply Chain Awards 2020

May20019 Most Secure Chain of Custody Couriers - UK With clients demanding nothing less than the perfect courier service, Mailbox Express seeks to deliver it through swift, safe, and on-time delivery with constant communication on the progress of shipments. For those who want total peace of mind, the firm also offers an end-to-end chain of custody audit trail that can include a video recording of the driver and their vehicle throughout the journey. Working for some of the top law firms in the world - and for cutting-edge pharmaceutical companies delivering Class-A dangerous substances and going direct-to-patient with the latest DNA-profiled chemotherapy - Mailbox Express is one of the most trusted couriers in the world. That’s not theoretical - the full audit trail has been tested in court when Mailbox Express’s clients have been challenged on the exchange of documents. In order to prove that the delivery occurred at the stated time and place, the firm provides evidence including GPS stamping, driver tracking via vehicle, and PDA tracking with video evidence. Mailbox Express’s primary differentiator from its competitors is the peace of mind it offers. Separating itself from more generalist couriers who offer less focused services, the firm stays ahead of emerging industry developments by being agile and understanding clients’ businesses in minute detail. With a bespoke back office, app, and web portal that is tailored to every user’s need, Mailbox Express is highly flexible and fully accommodating of client needs. Rather than seek to reinvent the wheel, the firm instead uses all of the technology at its disposal to create the best service possible. However, for all of the success that Mailbox Express is currently experiencing, there are also serious challenges posed by current market conditions. In particular, the global COVID-19 pandemic means it’s not possible to obtain a signature - a major hurdle when serving documents. With social distancing measures making getting a signature an impossibility in the UK, Mailbox Express has instead turned to photographic or video proof of delivery. In order to ensure that every member of staff delivers the highest possible levels of service, the firm takes extreme care in educating them on the needs of clients. Through regular training sessions, staff learn about the firm’s culture and its mission to deliver highly secure, specialised and carefully tailored services to its clients. Looking to the future, Mailbox Express is moving further into the specialised medical field with a specific focus on technical and high-consequence deliveries where its IT can offer clients the biggest benefits. Clients need to know they’re putting these packages in the hands the most trusted couriers not just in the United Kingdom, but in the world. Fortunately for them, that’s exactly the kind of service that Mailbox Express provides for every single job. Company: Mailbox Express Contact: Darren Shaw Website: www.mailboxexpress.co.uk Companies that work with highly sensitive and confidential items need to be able to rely on a trusted courier whose hands are steadier than that of a heart surgeon. Mailbox Express offers that assuredness in spades, giving clients the confidence that their goods will be delivered securely and safely at all times.

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